Weston House Practice
St. Pauls Medical Centre, 121 Swindon Road, Cheltenham, Gloucestershire, GL50 4DPContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Weston House Practice.
Reviews
-
Review titled Wonderful service
Rated 5 stars out of 5
by Babette Pinder - Posted on 27 January 2023
Staff are compassionate. Have empathy. Great sense of humour and are very kind and understanding. Bravo! And Thankyou.
Visited January 2023
Review titled Weston House Practice
Replied on 03 February 2023
Dear Babette Pinder, thank you very much for your positive feedback. I have shared it with the whole team. We work hard to provide a caring and compassionate service to all our patients and it makes a difference to our staff to have your feedback. Kind regards, Laurella, Practice Manager
-
Review titled Great Practice
Rated 5 stars out of 5
by Bernie Huddleston - Posted on 14 February 2023
I have numerous medical issues for many years, and have found the nurses, doctors, admin staff wonderful and will always go the additional mile for their patients. Covid caused issues, but I found that the staff went out of their way to be of service throughout the period. Many thanks.
Visited January 2023
Review titled Weston House Practice
Replied on 22 February 2023
Dear Bernie Huddleston, thank you for taking the time to post these positive comments about the practice which I've shared with our fantastic team. We work hard to provide excellent care and service to all our patients, thank you for your appreciation. Kind regards, Laurella, Practice Manager
-
Review titled Kind, considerate and caring with a side of humour
Rated 5 stars out of 5
by Clare Softley - Posted on 23 December 2022
I’ve needed the surgery more than normal of later for a variety of reasons. I have felt safe, cared for and most importantly, not judged or felt to be a nuisance. Everyone from the team on reception to those in the back office to the doctors and nurses go above and beyond. I personally can not thank them all enough for all the care and support. They’re also super funny too, today especially I had a right giggle with the receptionist and little did she know just how much I needed it. Sometimes just a call in to these wonderful people is medicine enough. Thank you all.
Visited December 2022
Review titled Weston House Practice
Replied on 03 February 2023
Dear Clare Softley, thank you very much for taking the time to post your positive feedback. It is heartwarming to hear that our staff have given you such a positive experience of the practice. We work very hard to provide this service to all our patients and it makes a difference to our staff to know they are appreciated. I have shared your comments with the receptionist who helped you and with the wider team. You have brightened their day by sharing this with us. Many thanks, Laurella, Practice Manager
-
Review titled Good Experience
Rated 4 stars out of 5
by Anonymous - Posted on 07 December 2022
Apart from a long wait to get through, once I spoke to someone I was dealt with quickly, efficiently and thoughtfully. After sending a message to the practice with accompanying pictures, I was phoned back by a wonderful locum who arranged tests. The following day I received a call regarding test results and confirmation scans were being arranged. A call to the practice to discuss this was dealt with by a lovely lady who dealt with my query and arranged other examinations for me. The practice seems to have many negative comments on line so I thought I should flag the positive experience I had. The receptionists and doctors could not have done more.
Visited December 2022
Review titled Weston House Practice
Replied on 19 December 2022
Dear Patient, thank you very much for taking the time to post your feedback about your positive experience with the practice. It is good to hear that you received great care. We are here to provide an excellent service to our patients and your comments have been shared with our wonderful team. It makes a difference to know that they are appreciated so thank you. Kind regards, Laurella, Practice Manager
-
Review titled Great practice
Rated 5 stars out of 5
by Jess - Posted on 07 December 2022
Receptionists are super friendly and helpful, always quick to respond and easy to speak to. Dr’s and Nurses are brilliant too!
Visited December 2022
Review titled Weston House Practice
Replied on 19 December 2022
Dear Jess, thank you very much for taking the time to post your feedback about the practice and staff. Your comments have been passed on to the whole team. It makes a difference to know they are appreciated. Kind regards, Laurella, Practice Manager
-
Review titled Not recommend
Rated 1 star out of 5
by Mervyn Dunn - Posted on 16 December 2022
Hi, Don’t normally post my opinion, but feel I need to, hopefully for someone to have a look into and if possible improve. My appointment was at 8.30 , so not be late I got there 10 mins early as to not waste any valuable time of the nurse as it’s difficult enough to get an appointment , only to find the doors leading into the heated reception room locked and so had to stay in a freezing corridor until the 8.30 after booking into reception and then waiting a further 15 mins before seeing the nurse, in which time visiting the gent’s toilet only to find there were no paper towels to dry your hands. Can I suggest that the first appointment should not be until 8.40 and not 8.30 , this would also allow the receptionist time to ensure the facility is in good condition for the public
Visited December 2022
Review titled Weston House Practice
Replied on 19 December 2022
Dear Mervyn Dunn, I am very sorry to hear of your recent poor experience and thank you for bringing it to my attention. I am sorry that you had to wait in a cold area prior to opening the practice doors. It has been exceptionally cold recently and unfortunately the corridors are not heated. I'm sorry that the nurse was late in calling you in for your appointment All our clinicians aim to run to time but sometimes there are unavoidable delays. I have passed your feedback on to the our appointment planners so that we can aim to improve the timings for appointments and give a more streamlined experience. It is not acceptable that there were no hand towels in the toilet so we have reminded the cleaning contractors about replenishing the hand towels. We always strive to provide our patients with a high standard of care and we will use your feedback to give us an opportunity to improve. Kind regards, Laurella, Practice Manager
-
Review titled Helpful, friendly practice
Rated 5 stars out of 5
by Jill and John Pauling - Posted on 02 December 2022
We have been impressed by the detail and quality of service from all staff in all departments . Admittedly the queuing times are sometimes long but when we reach the receptionist, she is always polite, friendly and never makes us feel we are wasting her time. The doctors have been outstanding in recognising symptoms and either treating us or putting us in touch with the appropriate specialists. We have appreciated the time taken by the doctors to explain some of the ‘why’s and ‘how’s’ when changing our medication or prescribing new treatments. Although it is still difficult to get a ‘next day’ appointment, we have found that if we explain our circumstances, every effort is made to see us as soon as possible. In conclusion, we are pleased with our medical practice and would recommend it without reservation.
Visited November 2022
Review titled Weston House Practice
Replied on 03 February 2023
Dear Jill and John Pauling, thank you very much for taking the time to post your positive feedback about the practice. Your comments have been shared with the whole team. We work hard to provide excellent care and service to all our patients and it makes a difference to our staff to know they are appreciated. Thank you, Laurella, Practice Manager.
-
Review titled Very competent telephone operator
Rated 4 stars out of 5
by Anonymous - Posted on 23 November 2022
The receptionist who dealt with my call knew her role and was very efficient and did what she said she would do.
Visited November 2022
Review titled Weston House Practice
Replied on 03 February 2023
Dear patient, thank you very much for posting your feedback about your positive experience with our receptionist. Your comments have been shared with whole the reception team. Thank you, Laurella, Practice Manager.
-
Review titled Such very kind people
Rated 5 stars out of 5
by Brian Lord - Posted on 17 November 2022
Doctor’s receptionists normally have a bad press (often justified). I rarely have the need to call the doctors but have done so twice in the last couple of months for an appointment. Both of the staff I have spoken to have been quite wonderful. They are so very very busy and must speak to hundreds of callers a day. Yet on both instances I have been made to feel I was important. Despite the call queue, I never felt rushed or hurried, they were both so very friendly and chatty and appropriately humorous and most of all they were helpful and so very kind to someone like me negotiating the newer, remote service based NHS fir the first time. I finished the call knowing exactly what was going to happen and when. How people who are so stretched and so very busy can make someone feel so valued and important is quite extraordinary. Whatever these two ladies have - it should be bottled and sold. The NHS funding crisis would be solved overnight!! They are a credit to the surgery and the NHS and an example of how to communicate. Amazing.
Visited November 2022
Review titled Weston House Practice
Replied on 03 February 2023
Dear Brian Lord, thank you very much for taking the time to post such wonderful, positive comments about our receptionists. We work very hard to ensure that every patient receives excellent care and a positive experience and it makes a difference to our staff to know they are appreciated during these difficult times for the NHS. Your comments have been shared with the individuals concerned and the wider team. Thank you again, Laurella, Practice Manager