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Westseven GP

20 Church Road, Hanwell, London, W7 1DR

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Reviews

Displaying 21 to 30 of 35

  1. Review titled Great practice

    Rated 5 stars out of 5

    by Maria Santos - Posted on 10 August 2023

    The Doctor’s really try and understand my health issues. The practice nurse really go through with my asthma assessment and very helpful in every way.

    Visited August 2023

    Report as unsuitable

    Review titled Westseven GP

    Replied on 14 August 2023

    Dear Maria Thank you for taking time out for a lovely feedback. It is always good to know from patient's perspective about our services. I am pleased that our practice team understands your health needs and provide good service. Kind Regards M Hampal Practice Manager

    Report as unsuitable


  2. Review titled Supportive and responsive

    Rated 5 stars out of 5

    by Stuart D - Posted on 08 August 2023

    The nurse responded empathrtically to my anxieties and clarified some of the more technical language relating to my condition. She was efficient and professional. There was no sense of her wanting to move on to the next patient. Excellent.

    Visited August 2023

    Report as unsuitable

    Review titled Westseven GP

    Replied on 14 August 2023

    Dear Stuart Thank you for your feedback. I will pass this on to the nurse who will be happy to hear this. I am please to hear that you felt looked after. Kind Regards M Hampal Practice Manager

    Report as unsuitable


  3. Review titled Great practice

    Rated 5 stars out of 5

    by Eleni Christodoulaki - Posted on 21 June 2023

    I have the best experience from everyone. I recommend you to my friend and he is happy saying that you are doing the best. I want to thank the lady l went for my blood test on Tuesday the 20th of June 2023 second floor appointment 12.20. She was so polite, patient, helpful, smiling (which is very important to me) and professional.

    Visited June 2023

    Report as unsuitable

    Review titled Westseven GP

    Replied on 26 June 2023

    Dear Eleni Thank you for your feedback. I will pass this on to our HCA. We are please to hear that you received good care. Kind Regards Madhu Hampal Practice Manager

    Report as unsuitable


  4. Review titled Great local based practice

    Rated 5 stars out of 5

    by Mart - Posted on 10 June 2023

    Great gp and support staff. Clean and welcoming surgery Good location. No need for parking, which isnt available but Accessible with local transport

    Visited June 2023

    Report as unsuitable

    Review titled Westseven GP

    Replied on 12 June 2023

    Dear Mart Thank you for the kind reviews which is appreciated by the entire team. Kind Regards M Hampal Practice Manager

    Report as unsuitable


  5. Review titled Responsive and caring

    Rated 5 stars out of 5

    by Anonymous - Posted on 24 June 2023

    An engaged, caring and genuinely attentive medic who responded with tact and sensitivity to my anxiety. Left feeling informed and reassured

    Visited June 2023

    Report as unsuitable

    Review titled Westseven GP

    Replied on 26 June 2023

    Dear Anonymous Thank you for your feedback. We are please to hear that you received good care and felt looked after. Kind Regards Madhu Hampal Practice Manager

    Report as unsuitable


  6. Review titled Lovely experience

    Rated 5 stars out of 5

    by Damallie Kisosonkole - Posted on 29 June 2023

    I have been seen by my doctor or any other doctor on duty at the time l have been given. Everytime l needed to see a doctor, l have been lucky to have an appointment. During all the times l have come to the surgery, doctors have been very helpful in advising me with problem l had at that time. People working at the reception desk have been very welcoming. If l asked any question about my appointment, they have helped me to get the correct information. It has been and is still lovely to attend Hanwell Health Clinic.

    Visited June 2023

    Report as unsuitable

    Review titled Westseven GP

    Replied on 14 August 2023

    Dear Damallie Thank you for your feedback. I am pleased to read that you have received a good care from both our doctors and reception staff. It always good to hear positive comments which will motivates staff to work even more harder and continue to provide an excellent service. Kind Regards M Hampal Practice Manager

    Report as unsuitable


  7. Review titled Fantastic service!

    Rated 5 stars out of 5

    by Sandi - Posted on 24 May 2023

    Saw a lovely lady doctor yesterday afternoon. Referred for X-ray and attended at 9am this morning. GP texted me the result 5 hours later. So pleased to have these guys looking after me. Thank you!

    Visited May 2023

    Report as unsuitable

    Review titled Westseven GP

    Replied on 12 June 2023

    Dear Sandi Thank you for your kind feedback which I am very happy to share with the team. Kind Regards M Hampal Practice Manager

    Report as unsuitable


  8. Review titled Excellent practice

    Rated 5 stars out of 5

    by Anonymous - Posted on 22 December 2023

    This surgery is really great so efficient The doctors are swift to act and all the staff are very professional even when it’s like a mad house in reception It’s very handy having so many NHS services in one place Shame the building can’t be larger on the top floors

    Visited May 2023

    Report as unsuitable

    Review titled Westseven GP

    Replied on 29 January 2024

    Dear Anonymous Thank you for taking time out to provide us a feedback. It has been passed to the team who appreciate this very much. Kind regards M Hampal Practice Manager

    Report as unsuitable


  9. Review titled Systems in office inefficient

    Rated 3 stars out of 5

    by Anonymous - Posted on 05 May 2023

    Called for an appointment at 8:00 am on 4th. Pressed option for called to be returned as I was 15th in the queue. Didn't receive a call back. Repeated the process at 8:20 am. No callback. As it was necessary, I received a prescription called and waited for 55 minutes, only to be told I needed to call again at 8:00 the next day. Called the next day. I asked for an online appointment which I got. I received a message saying my prescription was available to be picked up at 12.05. I cycled to my chosen pharmacy at 4:45. The pharmacist told me the prescription had been sent, but they were unable to give it to me as it needed a doctor's signature. Waited at the pharmacy for an hour, and still no signature or prescription. Two questions - why didn't I get a call back from the 8 am calling queue? Why was I informed my prescription was ready when it wasn't?

    Visited May 2023

    Report as unsuitable

    Review titled Westseven GP

    Replied on 10 May 2023

    Dear patient Thank you for your feedback and sorry that you had a bad experience. All patients receives a call back when they selected the call back option but it will put you back on the system if you repeat the process. It is best to wait for your turn. When prescription sent to the pharmacy it has already been authorised and signed by the doctor. If you would like to talk this further then please call the surgery and book an appointment with me. Kind Regards Madhu Hampal

    Report as unsuitable


  10. Review titled Very caring and thorough

    Rated 5 stars out of 5

    by Anonymous - Posted on 07 June 2023

    I have had excellent care from the doctor at this practice. He is very caring and kind. In my experience they are very quick at responding to online requests by phone, or making a face to face appointment if required. I am very happy to be with this practice, and would recommend them to anyone.

    Visited April 2023

    Report as unsuitable

    Review titled Westseven GP

    Replied on 12 June 2023

    Dear Patient Thank you for your comment. We are pleased to read that you are receiving a good care from your surgery and we endeavour to continue with this in the future. Kind Regards M Hampal Practice Manager

    Report as unsuitable