Westwood Clinic
Wicken Way, Westwood, Peterborough, Cambridgeshire, PE3 7JWContact details and opening times
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Reviews
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Review titled None appointment
Rated 2 stars out of 5
by Paul - Posted on 21 August 2023
Had a text message from Doctors to say my results where in and to phone up to make a appointment, the receptionist told me to ring up at 8am to make a appointment, I explained that I was on the phone for 30 to45 minutes 2 different days and was told that all appointments had been filled for that day, so she said she can pre book me a appointment for 12 September that's the earliest they have surely this is not acceptable why is it so difficult for patients to get appointments these days, I could understand this whilst covid was at its worse, but everything is back to normal but now can't seem to get a appointment for weeks
Visited August 2023
Review titled Westwood Clinic
Replied on 24 August 2023
Dear Paul Thank you for leaving a review for Westwood Clinic. I am sorry that you’ve had difficulty in making an appointment at the practice. We take all comments left for us very seriously and I’m grateful for the opportunity to provide you with a response. It’s more difficult for me to answer specifics on individual cases but I can provide you with some general information on results appointments. The appointments to discuss your results with a GP are usually requested to be made as a routine (within 2 weeks) which would indicate that the results received are fairly normal but still warrant a further discussion with your GP. We would generally expect to be able to make you an appointment within that 2 week timeframe (routine appointment) or, as you were informed, we would ask the patient to ring at 8 am to book an appointment on the day, which some patients prefer to do. You are able to book appointments with the GP either by telephone, online or by coming into the surgery. The assumption that difficulty getting an appointment these days is not related to Covid – but purely down to the number of GPs (and therefore appointments) that are now available within General Practice. This is a national issue due to patient demand versus practice capacity. As mentioned it is very difficult to look at specific details without knowing full patient information so I would encourage you to contact the practice and ask to speak to me or you can email me on Jackie.wright16@nhs.net where I can look at your query in more detail. Once again, thank you for contacting the practice and for taking time to leave feedback for us. With kind regards Jackie Wright Practice Manager
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 06 July 2023
Like most reviews about Westwood clinic, I set my alarm for 8am and phoned to book an appointment at this time. After being on hold for 16mins, my call was answered by reception who then informed me that they are fully booked for today and try again tomorrow. Although the reception lady was polite it is so frustrating as we all have busy life’s and time schedules and ideally need to be able to book appointments around this. Why can’t the clinic go back to how they use to book appointments by phoning up and booking them for any time over the next week or so??? That use to work for both the clinic and the patient and you could always get an appointment. I hate having to use this GP/clinic now as the thought of trying to just book an appointment is more ‘stressful and unhealthy’ than seeing the GP or the issue I am phoning about in the first place. Now I guess I will have to try the exact same thing tomorrow and phone up at exactly 8am again only to find all the appointments are gone before they can get round to answering my call in the queue and end up wasting another 24hours.
Visited July 2023
Review titled Westwood Clinic
Replied on 07 July 2023
Dear Patient Thank you for contacting the practice; feedback about the services we provide is really useful and we appreciate the opportunity to provide a response to you. I am sorry that you have found access to appointments difficult at the practice. The 8.00 am rush is sometimes challenging for patients when trying to telephone us – this is a national issue as patients try to obtain a “same-day” appointment. Although we fill our same-day clinics very quickly we do have other options to give you, such as hub appointments (provided by a different GP setting) or advice from 111, or referring to a First Contact Physiotherapist, Podiatrist or Pharmacy – depending on the reason for you calling. We do also have pre-bookable appointments available for future dates and, if the issue isn’t an urgent or same-day requirement, the admin staff do book into these. If your appointment need is for the same day – you can also access appointment booking by coming into the clinic and there are a limited number of appointments bookable online, either through S1 online or your NHS app. Unfortunately as there are no specifics in the review you have left – it is difficult for me to look at your circumstances and therefore I would encourage you to contact the practice direct to discuss the issues you are having. Once again, thank you for allowing me the opportunity to provide a response to the feedback you have given and please do contact me at the surgery if you would like to discuss these matters further on 01733 265535. With kind regards Jackie Wright Practice Manager
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Review titled Lovely GP and staff
Rated 5 stars out of 5
by Anonymous - Posted on 16 May 2023
My son had minor surgery. Staff and GP very kind and helpful. GP did an excellent job and we are very grateful. Really went the extra mile
Visited April 2023
Review titled Westwood Clinic
Replied on 22 May 2023
Dear Patient Thank you very much for leaving a review for the experience you had at Westwood Clinic. It is very much appreciated that you have taken the time to do this. I will certainly pass on your comments to the staff and GP at Westwood - I know they will be just as delighted. Once again, thank you for taking the time to leave a review. With kind regards Jackie Wright Practice Manager