Wetherby & Bramham Surgery
Wetherby Health Centre, Hallfield Lane, Wetherby, LS22 6JSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Impossible to get through
Rated 1 star out of 5
by Gill Coupland - Posted on 10 October 2024
All I need to do is order a repeat script which I can do in the NHS app but this one needs a review so I have to contact my GP which is impossible. I am 2 in the queue for more than half an hour (on numerous occasions) before I give up or I am number 1 in the queue for an age - before being cut off. I’ve tried all times of the day - it’s impossible.
Visited October 2024
Review titled Wetherby & Bramham Surgery
Replied on 22 October 2024
Dear Mrs Coupland. Thank you for taking the time to provide feedback regarding your recent experience contacting the practice by telephone. We are aware the practice is experiencing very high call volumes, the practice team have reviewed our accessibility and in attempt to try and alleviate some of the telephone traffic, communications were sent to all patients detailing different means in which way to contact the practice for admin related queries and non urgent medical matters. Please note you can email the practice: wetherby.surgery@nhs.net or contact us via our online form accessible via our website: https://accurx.nhs.uk/patient-initiated/b86673 We would like to thank you for highlighting these areas of concern with us. Again, we are sorry to hear you were not happy with our service but want to reassure you we remain here for your care. We will discuss your concerns within our next clinical meeting to try and learn from where things could have been done better. Kind Regards Wetherby & Bramham Surgery
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 22 October 2024
I called at 0800 Monday morning, explained my symptoms to the receptionist who was understanding and managed to get me a same day appointment. Dr E gave excellent care and referred me on to a specialist. The admin team sent me a text about the referral and I have an appointment for this on Friday. Thank you all for your excellent service and care.
Visited October 2024
Review titled Wetherby & Bramham Surgery
Replied on 22 October 2024
Dear Patient, Thank you for taking the time to provide feedback on your recent interaction with the practice. Your positive feedback will be shared with the whole team. Kind Regards Wetherby & Bramham Surgery.