Wey Family Practice
Madeira Road, West Byfleet, Surrey, KT14 6DHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Let down
Rated 3 stars out of 5
by Vicky - Posted on 23 September 2024
My daughter requested to be seen today with suspected tonsillitis, she was fobbed off to the pharmacist who said they couldn’t see anything but noticed shallow breathing and sent her away. She got back in contact with the surgery and was told nobody could see her, after 3 hours at the walk in they said her tonsillitis is so bad it may need to be drained. To be palmed off and then not to be seen is awful. She is still a child. I work in a go surgery that is full of patients. Considering the waiting room at your practice never has anybody in it I’m shocked that nobody could see my daughter.
Visited September 2024
Review titled Wey Family Practice
Replied on 24 September 2024
I have looked into your concerns regarding your daughter and I apologise if you feel she was fobbed off. The local pharmacies are part of primary care and she should have received the help she needed as we a have a referral pathway into them for specific criteria. However, as they did not help her and she re-contacted the surgery, we should have made sure we helped her so I can only apologise that we didn't. We will be in contact with her today.
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Review titled Access to adequate healthcare woeful
Rated 1 star out of 5
by Anonymous - Posted on 09 August 2024
Whilst the doctors here are great, gaining access to see a doctor and new digital system makes this extremely difficult. As a veteran that was medically discharged I was under the impression that the armed forces covenant meant that medical treatment should be available. As per the wording below. The Armed forces Covenant is a promise by the Nation that those who serve or have served and their families are treated fairly. The Armed Forces Covenant is a part of the NHS Constitution. In relation to healthcare the Covenant states that the Armed Forces Community should enjoy the same standard of, and access to, healthcare as that received by any other UK citizen in the area they live and that Veterans should receive priority treatment where it relates to a condition that results from their service in the Armed Forces, subject to clinical need. My current health issues can be attributed to my injuries that I sustained in the military, yet getting to speak to a doctor when these issues are causing chronic health problems is near on impossible.
Visited August 2024
Review titled Wey Family Practice
Replied on 12 August 2024
Unfortunately as you have posted this review anonymously, I am unable to investigate your concerns. If you would like to contact me I will certainly endeavour to assist you with the issues you have. Liz Reynolds, Business Manager
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Review titled Good practice
Rated 5 stars out of 5
by Anthony Roberts - Posted on 18 May 2024
All done very efficiently. On time. I find the on-line booking system fairly easy to use, though it has taken a bit of getting used to. The staff are all very patient and efficient.
Visited May 2024
Wey Family Practice has not yet replied.
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Review titled Caring and professional practice
Rated 5 stars out of 5
by Jackie Downey - Posted on 07 February 2024
My practice nurse appointment was so reassuring. The practice nurse was absolutely brilliant, knowledgeable and everything was explained to me so I fully understood. Thank you so much.
Visited February 2024
Wey Family Practice has not yet replied.
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Review titled Very Good Practice
Rated 5 stars out of 5
by Penelope Hughes - Posted on 18 December 2023
I had a triage call with a doctor on the 13th December. Excellent treatment, effective and caring. Explained my previous results and the most effective way forward. The treatment is working well.
Visited December 2023
Wey Family Practice has not yet replied.
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Review titled Very kind and efficient staff
Rated 5 stars out of 5
by Anonymous - Posted on 29 November 2023
Thank you for being so helpful and reassuring today. I was seen very promptly and the nurse gave useful advice and did several checks. I came away much better informed.
Visited November 2023
Wey Family Practice has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by John Beament - Posted on 23 November 2023
Very efficient and friendly service from reception to practice nurse. All my questions were answered and I left the surgery feeling reassured.
Visited November 2023
Wey Family Practice has not yet replied.
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Review titled Great Practice and Staff
Rated 5 stars out of 5
by Stephen Wade - Posted on 04 October 2023
Ongoing diabetes reviews and extremely professional, helpful and encouragement from a highly motivating nurse
Visited October 2023
Wey Family Practice has not yet replied.
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Review titled Wonderful experience
Rated 5 stars out of 5
by Marie Currie - Posted on 09 August 2023
Made what can be a daunting experience a calming a relaxing one. Wonderful nurse carried out my examination and made sure everything was explained correctly.
Visited August 2023
Wey Family Practice has not yet replied.
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Review titled Fantastic Nurse
Rated 4 stars out of 5
by Faye Fairman - Posted on 02 August 2023
My appointment today was a very pleasant experience with the Nurse. She was kind, friendly and very informative. It was a joy to have someone actually engage and feel interested in my situation. Thank you
Visited August 2023
Wey Family Practice has not yet replied.