Wheatfield Surgery
60 Wheatfield Road, Lewsey Farm, Luton, Bedfordshire, LU4 0SYContact details and opening times
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Reviews
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Review titled Lack of Communication
Rated 2 stars out of 5
by Lorraine Cope - Posted on 31 October 2023
Subject … Amended Review as requested Subject: We are unable to publish your review 0303920 Comment reference number: 1682574 I have been a patient with Wheatfield Surgery for many years but am really not happy at the moment. I ordered my repeat prescription on 19/10/23 but it wasn’t issued on the same day like it usually was. A medication review had been done but the GP didn’t speak to me about it. I was upset about this as despite me signing a disclaimer form to continue receiving my Zapain painkillers for the pain in my knees it had been written on my online record to only prescribe 1 month of these tablets! I told the GP on my last telephone appointment after my knee x-ray that I needed these painkillers as paracetamol doesn’t work when the pain is bad and I’m unable to take Ibuprofen because of my other tablets. The GP is aware that I only take these painkillers when the pain is bad Im only prescribed a weeks supply each month not enough to become addicted to them! I visited the surgery on 20/10/23 to try and find out why this had happened and was told to call the surgery and speak to a colleague on option 2, I did this but the person was unable to help me and said I needed to speak to the GP. I called the surgery again and pressed option 1 to request an appointment but there was none available. The colleague that answered the call this time was helpful and told me that they would speak to the GP about my situation, I also spoke to this person about some routine blood tests that were due in September but I didn’t get a reminder as I usually did I was told that they could be arranged for me and I would get a callback later to confirm this. Someone eventually called me back late afternoon on Friday 20/10/23 and confirmed that they had spoken to the GP and the GP wanted to speak to me. This person arranged to give me a call back on Monday 23/10/23 regarding the appointment for the blood tests. I didn’t get a call back so checked my online record in the afternoon to see if there was an appointment and was surprised to see there was but it had been postponed! I then visited the surgery again to ask what had happened and one of the receptionists rebooked the appointment for the blood tests! I was told to give the surgery a call on Wednesday morning 25/10/23 at 08.30am to try and get an appointment to speak to the GP which I did, I wasn’t happy as I was waiting in a queue for nearly an hour only to be told there was nothing entered on the system that the GP wanted to speak to me! I don’t feel that this is a good practice to treat patients like this I am nearly 72 years old and don’t need this stress. I was eventually given an appointment to speak to the GP for the end of November in 4 weeks time it’s ridiculous when it’s the GP that requested to speak to me. It seems to me that the communication at this surgery is very poor.
Visited October 2023
Review titled Wheatfield Surgery
Replied on 03 November 2023
Dear Ms Cope I am currently looking into this for you-I will be in touch once I have investigated the matter thoroughly. Kind regards Michaela Campbell Practice Manager
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Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2023
I phoned up this evening for my daughters blood test results when the lady told me them I ask her to pre book an appointment with the doctor as he told me to book an appointment when the results are back or if the lump on her head had not gone I want the same doctor as I don’t want to go over everything again when the doctor already knows what is going on. I was told to ring up at 8.30 in the morning I asked what is the chance of me getting an appointment she couldn’t tell me I then told her I have done this before I rung up 3 days straight to be told I can’t see the doctor I requested which I think is disgusting you should be able to see any doctor you choose. I then asked her if I could pre book an appointment I was told no again I have to ring at 8.30 in the morning which i no i am not going to get an appointment. i think its wrong you can not pre book or get the doctor you want to see
Visited October 2023
Review titled Wheatfield Surgery
Replied on 25 October 2023
Dear Anonymous I have looked into this for you and have found and listened to the telephone call you made to our surgery. I am very sorry that this has happened to you and I have asked Diana the Reception Manager to call you this morning to offer you an appointment with your requested GP. I would like to apologise for this experience as it should not have happened and I would like to assure you that the member of staff has been addressed regarding this and she will not repeat this again. I along with the reception team are working hard to offer our patients a well run service and we are getting there bit by bit. I appreciate you taking the time to leave feedback and I hope you in the future have a better experience. With Kindest Regards Michaela Campbell Practice Manager
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Review titled Very unprofessional
Rated 2 stars out of 5
by Anonymous - Posted on 28 June 2023
My husband is deaf so can’t use the phone . I been calling the surgery on his behalf since 1988 . He asked me to call the surgery about blood tests and blood pressure. After a lot of confusion about who I was calling for they refused to talk to me about my husband. I was not aware of any changes had no letter or anything to say I would have to fill in a form stating I needed to talk on my husband’s behalf. They was very rude and unprofessional. The person I was speaking too sounded very inexperienced. Both being disabled we find this infuriating it’s hard enough getting to see a doctor and over the phone consultation so now they won’t let me speak on my husband’s behalf . Seriously. Why didn’t they send me this so called form I am supposed to fill out . After being with this surgery since 1988 am now considering to move. Not happy
Visited June 2023
Review titled Wheatfield Surgery
Replied on 28 June 2023
Dear Anonymous I would like to help you resolve this matter and find out who you spoke to. As you have left an anonymous review I am unable to. Please contact the Reception Manager, Diana at the surgery and she will be able to assist you with this. Kind regards Michaela Campbell Practice Manager
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Review titled Ok practice
Rated 3 stars out of 5
by Elaine Whitlock - Posted on 14 June 2023
On the 23rd of may i had an appointment with a lady She was lovely and helpful. I was asked to book a review this month. I was given a phone call appt for 13th of June. A lady called me at 9.05 pm. First she got dates of my visit mixed up and told me i had been seen on 9th June. It was confusing as i wasnt at doctors that day. I was also in bed. I tried to explain but couldnt get a word in. I tried to tell her my issues had improved but she just kept saying i had to have a face to face appointment. I felt i was being spoken to like a child and chastised. I got off the phone in tears after just saying yes to booking an appointment . I am nearly 70 and felt like i was 4. Surely this isnt how a patient should be left feeling.
Visited June 2023
Review titled Wheatfield Surgery
Replied on 28 June 2023
Dear Ms Whitlock Further to our investigation as you know your appointment was with Evexia the out of hours service and this has been resolved with them directly. This was not a fault of Wheatfield Surgery. Kind regards Michaela Campbell Practice Manager