Whinfield Medical Practice
Whinbush Way, Darlington, County Durham, DL1 3RTContact details and opening times
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Reviews
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Review titled Very slow, always unsure when I ask questions
Rated 2 stars out of 5
by Anonymous - Posted on 15 February 2024
Slow at answering the calls, helping and just generally getting you an appointment. It’s like there is no communication between the manager, receptionists and clinicians. Even to organise an appointment that they have sent an sms and asked you to make, you call and they arrange a tel appointment for the nurse 2 weeks later to call you and arrange the original appointment that they requested! To order a prescription that needs a review you are given an email rather than the receptionist clicking the 1 item you need and requesting it from the GP even though they can see I regularly order online though it won’t allow me this time. To sum up the practice I’d say that one hand doesn’t know what the other is doing and I’d suggest greater communication between staff.
Visited January 2024
Whinfield Medical Practice has not yet replied.
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Review titled Don't listen
Rated 1 star out of 5
by Anonymous - Posted on 05 July 2023
Very disappointed with the new system. One doctor obviousky reviewing appointment requests for 'triage' who then doesn't bother reading history. If not your doctor, chronic illness is overlooked. My appointment is for a week after my blood was taken, so medication can be reviewed and altered accordingly. Because my blood isnt getting taken until 10th July, I cant make an appointment until after the results come back! Which could be weeks later. If the doctor asjs to see me at certain intervals, I am not sure how that can be triaged? Especially when one of my symptoms from my condition is depression.
Visited July 2023
Whinfield Medical Practice has not yet replied.
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Review titled 101 phone calls
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2023
Yep! 101 calls to this surgery and no answer all I get is “sorry the person is on another call” I’m now overdue on my diabetes blood test and my meds have been cancelled with out any warning or reason!! This is possibly the worst Surgery in Darlington!!! The NHS is here to provide a service to the local community this one falls a long long long way from what is expected of the NHS!! I think a reshuffle in management and reception is required! As they clearly don’t care about its patiants……..
Visited March 2023
Whinfield Medical Practice has not yet replied.