White Horse Medical Practice
The Faringdon Medical Centre, Volunteer Way, Faringdon, Oxfordshire, SN7 7YUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 August 2024
Cannot praise this practice highly enough. Was given 2 week urgent referral at end of July. Practice then chassis hospital for results without any prompting and kept me updated. I appreciate everyone has a different personal experience. For me, I have been with the practice for over 50 years. There have obviously been massive changes over the years but my own experience has always been of excellent prompt care.
Visited July 2024
White Horse Medical Practice has not yet replied.
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Review titled Terrible Practice
Rated 1 star out of 5
by suzy - Posted on 25 June 2024
They do not follow up on anything relating to medical matters of urgency. They say they haven't received letters when I actually handed my copy in by hand. They have not forwarded X-rays to relevant hospitals and have still not dealt with a letter from an anesthetist.
Visited June 2024
White Horse Medical Practice has not yet replied.
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Review titled Absolutely terrible practice
Rated 1 star out of 5
by Kenny - Posted on 10 June 2024
The changes in this practice in the last 10years have made the whole place seem unwelcoming and anonymous. It's impossible to get hold of someone. I tried to make an appointment to see a GP but was told to log onto the NHS website to arrange it. But then I was told they had reached capacity. This was only 12pm on a week day!) So there was an option to call them, which I did. Only to be told that they couldn't do anything ands to use the online system the next day. This is pathetic. What an awful way to run a practice. This is why people have lost trust in the NHS. The whole set up is designed to prevent you from engaging with people. Run by robots, hiding behind procedure. If I could give a worse review, I would.
Visited June 2024
White Horse Medical Practice has not yet replied.
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Review titled useless
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2024
I've tried to get an appointment to speak to someone about my grandmother who has dementia she signed a form saying I can deal with everything at the gp practice and they still keep saying we need to talk to her and I have to keep reminding them that she won't talk on the phone as she won't know who's calling and that there is a letter saying I can deal with everything for her.
Visited March 2024
White Horse Medical Practice has not yet replied.
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Review titled A disgrace
Rated 1 star out of 5
by Anonymous - Posted on 03 September 2023
Rude, unsympathetic GP who left me feeling worthless and of no use.Came away feeling worse than when I’d arrived. Had it not been for a kind stranger who found me in tears outside the surgery and took time to comfort me I’m not sure what my next intention would have been
Visited July 2023
White Horse Medical Practice has not yet replied.
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Review titled Disappointed
Rated 3 stars out of 5
by Anonymous - Posted on 07 February 2023
Everything about booking an appointment seems to be designed to make it difficult, particularly if you have an issue that is not an emergency. The online form is unnecessarily complicated. Having to wait around for a call back for several hours can be inconvenient when you also have a job. Trying to explain a problem over the phone can be hard and suggesting that you might find it easier face to face feels like you are making a nuisance of yourself. If we cannot use our GPS to consult about non urgent medical problems and receive advice and help then where can we go? Surely that’s one of the purposes of primary care? My last few interactions with this practice have been uncaring and distant.
Visited January 2023
White Horse Medical Practice has not yet replied.
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Review titled Disappointed
Rated 2 stars out of 5
by Sel - Posted on 17 August 2022
I have tried a few times over the last couple of weeks to get an appointment for my daughter as her condition has got worse. Yesterday at 10am there were no more appointments available so this morning I stayed up until Engage Consult opened to get an appointment request. I had a message asking for further info/pictures which I supplied. I then fell asleep (daughter had me up at 2.30am) and slept through the call so had a message saying they would call me back later. I never got that call. When I rung the practice asking what was happened they admitted the Dr had gone home and that they would get another Dr to ring me back. I also never got that call. What do I do now? Try booking again tomorrow only to either miss the call because I'm too tired or simply not get a call at all? Feeling very let down and guilty because I can't get my daughters condition sorted because I fell asleep.
Visited August 2022
White Horse Medical Practice has not yet replied.
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Review titled Not being able to "speak" to the Practise
Rated 1 star out of 5
by Anonymous - Posted on 12 August 2022
I need to get advice as I am new to the practise. Every time I call the practise number I get a recorded message saying call back tomorrow and cuts me off. It's very frustrating not even to be able to get the simplest question answered. Where are the humans in this place?
Visited August 2022
White Horse Medical Practice has not yet replied.