White House Farm Medical Centre
Church Street, Armthorpe, Doncaster, South Yorkshire, DN3 3AHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Impossible to get though to the practice
Rated 1 star out of 5
by Anonymous - Posted on 15 October 2024
I have repeatedly tried to contact White House Farm by telephone to make an appointment for a routine smear test. It is virtually impossible to get through. I have joined the queuing system at various points the best being queue position 1 yet after 47 minutes I had still not managed to speak to anyone. I am now in queue position 3 and after 21 minutes I am still in queue position 3. It seems very unnecessary that for a routine appointment I am having to wait on the phone with no end in sight when I work during the day and cannot commit hours to trying to make one appointment with the nurse. Why does the practice not make routine appointments available to book online like the majority of other practices. It feels very counterintuitive that the NHS are trying to drive up cancer screening uptake yet you can’t get through to your practice to make an appointment and some people will simply give up and not attend through sheer frustration or lack of time which could have devastating consequences. I would hate to be in urgent need of an appointment as it seems that the current process is not working which is either due to lack of resources or due to the fact that the phone is simply not being answered. The practice is in desperate need of modernisation and needs to utilise technology available to do so. Either way this cannot go unaddressed and needs to be resolved urgently.
Visited October 2024
White House Farm Medical Centre has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 06 February 2024
Takes far too long to get through on the phone I find waiting on hold for 58 unacceptable and that was second in the queue! What's happening to all the doctors as we haven't seen ours since covid struck! Don't like getting lied to either regarding blood test results, 3 phone calls on 3 consecutive days and still not being read by the doctor which is disgusting. This surgery needs a massive shake up.
Visited February 2024
White House Farm Medical Centre has not yet replied.
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Review titled Poor service
Rated 2 stars out of 5
by Joanne Leng - Posted on 17 March 2023
For two consecutive days I’ve been promised a call back and not received one. They are lying and saying they’ve tried to call when I’ve had my phone by my side. Although I show signs of infection I’ve now been told I’ll have to see the out of hours because they now don’t have time to see me. Shocking service.
Visited March 2023
White House Farm Medical Centre has not yet replied.