White House Surgery
Four Shires Medical Centre, Stow Road, Moreton-in-Marsh, Gloucestershire, GL56 0DSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 November 2024
Appointment waiting time was very good. Easy to talk to. Listened to the problems I had. Very polite.
Visited November 2024
Review titled White House Surgery
Replied on 14 November 2024
Thank you so much for leaving feedback, glad to hear you felt comfortable with your appointment. I will share your comments with the team. Kind regards Jayne, Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Rob Sherwood - Posted on 11 November 2024
Very friendly and helpful …I have yet to meet anyone who is not polite and well informed …ring in the morning and appointment in the afternoon, what could be better than that !
Visited November 2024
Review titled White House Surgery
Replied on 14 November 2024
Dear Rob Thank you so much for leaving your positive feedback, I am pleased that you feel the team is helpful and friendly and I am sure they will appreciate your comments. Kind regards Jayne, Practice Manager
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Review titled Great Doctor
Rated 4 stars out of 5
by Ben - Posted on 11 November 2024
The Doctors here are fantastic but let down significantly by the abrupt loud receptionist. On my visit here I witnessed 2 people being told in an abrupt manner that she was busy doing an email and basically they were interrupting that. It’s such a shame as the surgery that is adjacent the receptionist was speaking in such a lovely manner to all her patients that came in or rang. I find also that she shouts and lets the whole of the surgery know everyone’s ailments so there is no confidentiality. As I said the doctors are superb but this is the only issue.
Visited November 2024
White House Surgery has not yet replied.
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Review titled Excellent care from Dr E
Rated 5 stars out of 5
by Anonymous - Posted on 19 November 2024
Excellent care from Dr E. Listens and responds respectfully to concerns. Early morning appointment offered.
Visited November 2024
White House Surgery has not yet replied.
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Review titled Drs and Nurses are excellent.
Rated 4 stars out of 5
by Anonymous - Posted on 20 September 2024
100% positive review for the nurse who takes my blood. Welcoming, makes you feel comfortable, professional and very kind. Some reception staff ( Not all) could do with being a little bit kinder. Very abrupt. No pleasantries. Asking reason for your next appointment when other patients can clearly hear the reason why. Stern approach. No need. Not an easy job, however it is customer facing and people are anxious in a GP surgery.
Visited September 2024
Review titled White House Surgery
Replied on 23 September 2024
Dear Patient, Thank you for taking time to leave us a review regarding your experience in the surgery. I am sorry to hear about the experience in reception and will discuss the points you have raised with the staff in this department. Many thanks Jayne, Practice Manager
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Review titled Answers at last
Rated 5 stars out of 5
by Graham Clayton - Posted on 17 September 2024
After being left with no confidence in a member of staff, today was totally opposite. Saw a lovely nurse who carried out tests that should have been done months ago. She was concerned enough to get one of the doctors involved. Now I have the referral I should of had weeks ago. I can not thank them enough.
Visited September 2024
Review titled White House Surgery
Replied on 19 September 2024
Dear Graham Thank you so much for taking time to leave a review, I will pass your comments on to the team. I am sorry to hear about your previous appointment, if you would like to discuss the issues any further please do not hesitate to contact me. via whitehousesecretary@nhs.net Regards Jayne Practice Manager
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Review titled Always there for us…
Rated 5 stars out of 5
by Paul G D - Posted on 12 September 2024
Appointment with doctor booked in advance online. Text reminder sent Short wait and then consultation. Professional, thorough and courteous as usual
Visited September 2024
Review titled White House Surgery
Replied on 13 September 2024
Dear Paul Thank you for taking time to leave the Surgery positive feedback. It is great to hear the online services are being used effectively and your appointment was pleasing. I will pass your comments on to the rest of the team. Many thanks Jayne Practice Manager
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Review titled Great GP
Rated 5 stars out of 5
by Gilly Gilbert - Posted on 14 September 2024
I have a complex medical history, with a wide range of ever-growing problems and symptoms. My GP manages these with a quiet, caring efficiency and I consider myself fortunate to have her as my doctor.
Visited September 2024
Review titled White House Surgery
Replied on 14 September 2024
Dear Gilly Many thanks for spending time leaving us a review it is much appreciated. I am please to hear you are being well cared for and will pass your comments on. Kind regards Jayne Practice Manager
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Review titled Good Doctors
Rated 4 stars out of 5
by Jayne - Posted on 24 September 2024
The doctor a daw was personable and thorough. I came away feeling as though she had listened to me and carried on thinking about my case after I had left, as she contacted me later that day with further information.
Visited September 2024
Review titled White House Surgery
Replied on 14 November 2024
Dear Jayne Thank you so much for leaving your positive comments, I am pleased to hear you felt confident and listened to. I will share your feedback with the team. Kind regards Jayne, Practice Manager
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Review titled Very impressed
Rated 4 stars out of 5
by Anonymous - Posted on 01 August 2024
got appointment on same day that I phoned, very rare. Met one of the be GPs for first time, really nice makes you feel at ease, listens to reason for visiting GP surgery ( which I thought was just a minor thing). Blood tests ordered & to come back to see him after results to discuss action. Always feel I shouldn’t bother GP, especially with all the adverts to speak to pharmacist instead help. So glad I finally phoned & thank you to the receptionist who gave me the afternoon slot today.
Visited August 2024
Review titled White House Surgery
Replied on 02 August 2024
Dear Patient, Thank you for leaving feedback regarding your experience with us here at the Surgery. I am pleased you have received an appointment as requested from the reception care navigator and appropriate treatment. I will certainly pass on all you comments to the team. Thank you Jayne, Practice Manager