White House Surgery
Four Shires Medical Centre, Stow Road, Moreton-in-Marsh, Gloucestershire, GL56 0DSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Thank you so much for all your help
Rated 5 stars out of 5
by Arthur Bates - Posted on 13 December 2024
Thank you so much for all your help over the year with my ongoing problems. Everyone from reception, pharmacy, nurses, and last but not least the wonderful doctors...
Visited December 2024
White House Surgery has not yet replied.
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Review titled Excellent care and a great Practice
Rated 5 stars out of 5
by Sheryl Murray - Posted on 13 December 2024
I cannot speak highly enough of this surgery and all the staff. They have been there for myself and family for many years and have always given excellent care, especially of late. From the Dr's. Nurses, pharmacy and reception. They are excellent. Thank-you to you all! I have recently been unwell and have had to see the Dr and Nurse several times for an ongoing ailment. I have been seen on the day I called for an appointment and treated very well. Dr and Nurse were very professional making me feel confident in their care.
Visited December 2024
White House Surgery has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 November 2024
Appointment waiting time was very good. Easy to talk to. Listened to the problems I had. Very polite.
Visited November 2024
Review titled White House Surgery
Replied on 14 November 2024
Thank you so much for leaving feedback, glad to hear you felt comfortable with your appointment. I will share your comments with the team. Kind regards Jayne, Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Adam Larkin - Posted on 25 November 2024
This practice is caring and friendly; all the staff from the receptionist to the GPs are looking out for you; as well as being a traditional practice they have amalgamated modern practices and IT systems to bring the practice of medicine into the modern world. On this occasion I was suffering from earache with an ongoing problem which was swiftly diagnosed and solutions prescribed. I liked the GP’s drawing on knowledge from a professor in his Medical training at Oxford “Never stick anything in your ears!” On the occasion before this one the GP had gone out of her way to check by text that the medicine she had prescribed was doing its job and there was no need to make a referral to a consultant. This GP was quite frankly outstanding. Well done to all at The White House Surgery in Moreton-in-Marsh! Maybe one day we’ll see a robot doctor but for now let’s enjoy what we have! Real doctors practicing real medicine in the real world! Adam
Visited November 2024
Review titled White House Surgery
Replied on 29 November 2024
Morning Adam Thank you so much for taking the time to leave a review on the surgery, it is much appreciated. It is good to know you have received such positive treatment from our GPs and they are definitely real people. I will certainly share your comments. Many thanks Jayne, Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Rob Sherwood - Posted on 11 November 2024
Very friendly and helpful …I have yet to meet anyone who is not polite and well informed …ring in the morning and appointment in the afternoon, what could be better than that !
Visited November 2024
Review titled White House Surgery
Replied on 14 November 2024
Dear Rob Thank you so much for leaving your positive feedback, I am pleased that you feel the team is helpful and friendly and I am sure they will appreciate your comments. Kind regards Jayne, Practice Manager
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Review titled Great Doctor
Rated 4 stars out of 5
by Ben - Posted on 11 November 2024
The Doctors here are fantastic but let down significantly by the abrupt loud receptionist. On my visit here I witnessed 2 people being told in an abrupt manner that she was busy doing an email and basically they were interrupting that. It’s such a shame as the surgery that is adjacent the receptionist was speaking in such a lovely manner to all her patients that came in or rang. I find also that she shouts and lets the whole of the surgery know everyone’s ailments so there is no confidentiality. As I said the doctors are superb but this is the only issue.
Visited November 2024
Review titled White House Surgery
Replied on 29 November 2024
Dear Ben Thank you for taking time to leave a review on the surgery. I will pass your comments on to the team at the next staff meeting. I will have a chat with the reception team about the confidentiality issues in the reception area and also the email, as this is not usually something that is actioned on the front desk. Thank you again Jayne Practice Manager
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Review titled Excellent care from Dr E
Rated 5 stars out of 5
by Anonymous - Posted on 19 November 2024
Excellent care from Dr E. Listens and responds respectfully to concerns. Early morning appointment offered.
Visited November 2024
Review titled White House Surgery
Replied on 21 November 2024
Dear Anonymous Many thanks for taking time to leave a review. Your feedback is appreciated I am pleased that you have such comments. We are offering early morning and evening appointments and please these were flagged to you. I will pass on your comments. Many thanks Jayne Practice Manager
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Review titled Responsive and genuine care
Rated 5 stars out of 5
by Anonymous - Posted on 25 November 2024
I saw a GP at this practise the same day I called with concerns about my baby son. The GP was thorough, compassionate and understanding of my worry. They took the time to explain the decision for their diagnosis, and took time to answer questions. A fantastic service and I left feeling cared for.
Visited November 2024
Review titled White House Surgery
Replied on 29 November 2024
Dear Patient Thank you very much for leaving a review, it is much appreciated and will certainly pass your comments on to the team. I am pleased you received the service expected with confidence and reassurance. Hopefully your little one is feeling better. Many thanks Jayne Practice Manager
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Review titled Drs and Nurses are excellent.
Rated 4 stars out of 5
by Anonymous - Posted on 20 September 2024
100% positive review for the nurse who takes my blood. Welcoming, makes you feel comfortable, professional and very kind. Some reception staff ( Not all) could do with being a little bit kinder. Very abrupt. No pleasantries. Asking reason for your next appointment when other patients can clearly hear the reason why. Stern approach. No need. Not an easy job, however it is customer facing and people are anxious in a GP surgery.
Visited September 2024
Review titled White House Surgery
Replied on 23 September 2024
Dear Patient, Thank you for taking time to leave us a review regarding your experience in the surgery. I am sorry to hear about the experience in reception and will discuss the points you have raised with the staff in this department. Many thanks Jayne, Practice Manager
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Review titled Answers at last
Rated 5 stars out of 5
by Graham Clayton - Posted on 17 September 2024
After being left with no confidence in a member of staff, today was totally opposite. Saw a lovely nurse who carried out tests that should have been done months ago. She was concerned enough to get one of the doctors involved. Now I have the referral I should of had weeks ago. I can not thank them enough.
Visited September 2024
Review titled White House Surgery
Replied on 19 September 2024
Dear Graham Thank you so much for taking time to leave a review, I will pass your comments on to the team. I am sorry to hear about your previous appointment, if you would like to discuss the issues any further please do not hesitate to contact me. via whitehousesecretary@nhs.net Regards Jayne Practice Manager