White Lodge Medical Practice
105 Chase Side, Enfield, EN2 6NLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Outstanding Receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 24 February 2023
I had the pleasure of a courteous smiling helpful and charming man this morning checking me in for my appointment I also heard him talking to a patient on the telephone with total professionalism and nothing was to much trouble - so helpful and understanding
Visited February 2023
Review titled White Lodge Medical Practice
Replied on 28 March 2023
Dear Patient, Thank you for sharing your positive experience with the check-in process at your recent appointment. It's great to hear that the staff member who assisted you was courteous, smiling, helpful, and charming, and that he exhibited professionalism when assisting another patient on the telephone. Your feedback is appreciated and will likely be valuable to the medical practice as they strive to continue providing high-quality care and service to their patients. Thank you for taking the time to share your positive experience, and I hope that you continue to have good experiences with White Lodge in the future. Yours faithfully, Maciej Karas Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 March 2023
I recently moved to this practice after being continually disappointed with the care I was receiving at Lincoln Road Medical Centre. I am so pleased that I did The staff are polite and helpful and GP’s thorough and welcoming. I’m very happy to say the least!
Visited February 2023
Review titled White Lodge Medical Practice
Replied on 28 March 2023
Dear Patient, Thank you for sharing positive feedback about your recent experience at this medical practice. We are glad to hear that the staff and GPs have been polite, helpful, thorough, and welcoming and that you are pleased with your care. Yours faithfully, Maciej Karas Practice Manager
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Review titled Appointments
Rated 1 star out of 5
by Anonymous - Posted on 31 January 2023
On two separate occasions since moving to their new premises. I have twice in a row experienced my time being wasted. The first time my appointment was booked and it took over an hour beyond my slotted time to see someone. My second experience they booked my appointment to early. I turned up before my allocated time and they said I was late a d the doctor had gone home. After sitting and waiting a further 20 minutes to see if I could see a different doctor. I was then having to wait a further 30 minutes. Just to get a repeat prescription which I knew I still required. This is a total disgrace and an absolute awful way to handle people.
Visited January 2023
Review titled White Lodge Medical Practice
Replied on 08 February 2023
Dear Patient, Thank you for taking the time to describe your recent experience. I am sorry that on both occasions, you had to wait for your appointment for quite some time. Our clinics are arranged to minimise the impact of unexpected events such as medical emergencies or deteriorating patients at risk. These, however, sometimes take longer to handle and cause delays. If you require repeat medication regularly, you do not need to visit the practice. Instead, you can request it online: https://whitelodgemedicalpractice.nhs.uk/navigator/request-a-repeat-prescription/ or on your phone via the NHS app. I invite you to send us more details about your experience at our Practice via our website: https://whitelodgemedicalpractice.nhs.uk/feedback-complaints/. For example, with information about the days of your visits, I could investigate what caused the delay and give you a more substantial response. Again, please accept my apologies for the inconvenience caused by the delays. Yours faithfully, Mr Maciej Karas Practice Manager
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Review titled fantastic practice
Rated 5 stars out of 5
by jon hubbard - Posted on 09 December 2022
i have had only good experiences at this practice and i have been registered with them my entire life and i am nearly sixty years old the doctors and receptionists at this practice are always willing to help they are totally professional when they deliver this service, very very helpful and greet us patients with a smile and a can do attitude these men and women have extremely difficult jobs and should be rewarded for their work, awsome people.
Visited December 2022
Review titled White Lodge Medical Practice
Replied on 28 March 2023
Dear Jon, Thank you for taking the time to provide positive feedback about your experience with this medical practice. It's great to hear that you have had consistently positive experiences over such a long period and that the doctors and receptionists have been willing to help and deliver a professional service. It's important to acknowledge the hard work and dedication of healthcare professionals, especially given the challenges and pressures that they face. Your kind words are a testament to the dedication and compassion of the staff at this practice, and I'm sure that they will appreciate your recognition of their efforts. Yours sincerely, Maciej Karas Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by David Shaw - Posted on 20 December 2022
White Lodge have treated me recently with great thorough professional and friendly service . I would recommend them to anyone.
Visited December 2022
Review titled White Lodge Medical Practice
Replied on 28 March 2023
Dear Mr Shaw, Thank you for sharing your positive feedback about your recent experience at White Lodge. We are glad to hear that you received great, thorough, professional, and friendly service and that you would recommend them to others. Yours sincerely, Maciej Karas Practice Manager