Whiteacres Medical Centre
Maple Road, Malvern, Worcestershire, WR14 1GQContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Whiteacres Medical Centre.
Reviews
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Review titled Thanks for great service
Rated 5 stars out of 5
by Lyn W - Posted on 14 October 2024
I attended Whiteacres Medical Practice a few weeks ago and was very impressed with the Doctor and the efficient way my problem was dealt with. Doctors have so many demands on them and it is reassuring to know that the standard always stays the same. Thank you to all of the Doctors, nurses and receptionists who make this possible. With best wishes for the future,
Visited October 2024
Review titled Whiteacres Medical Centre
Replied on 14 October 2024
Dear Lyn Thanks very much for your positive review. It is lovely to hear that you had a great experience accessing the care you needed. I will pass your feedback onto our team who will be grateful to hear that their hard work pays off. With best wishes Dr Phil Thompson Managing Partner
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Review titled Excellent experience
Rated 4 stars out of 5
by Anonymous - Posted on 28 October 2024
My wife and I recently visited the surgery on a Saturday morning to receive Covid and Flu injections. The process very well organised, quick and efficient. In addition, all the staff we encountered were pleasant and helpful. Overall a very positive experience.
Visited October 2024
Whiteacres Medical Centre has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 October 2024
Husband and wife attending for Covid and flu jabs yesterday, Saturday. Very well organised, no long queues, friendly staff pleasant atmosphere, questions answered clearly, efficient and quick. Thank you.
Visited October 2024
Review titled Whiteacres Medical Centre
Replied on 09 October 2024
Dear patient Thanks very much for your kind feedback. We spend a lot of time planning our clinics to make them run smoothly. We are glad you had this experience. I have shared your feedback with our team. With best wishes Dr Phil Thompson Managing Partner
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Review titled Excellent care
Rated 5 stars out of 5
by Ruth Pole - Posted on 20 October 2024
Since the new email triage system has been introduced, I have been impressed on several occasions both by its organisation and the subsequent efficient clinical care I have received. It did take a while for me to get used to the format of the patient submission form and recognise the fact that access to it would probably only be available on a week day morning, but it is obviously a very effective way of making sure that patients see the correct clinician as soon as they need to. Once given an appointment I have always found both medical and paramedical staff to be attentive and knowledgeable. Many thanks to the whole team at Whiteacres for your hard work giving such a fine service.
Visited October 2024
Review titled Whiteacres Medical Centre
Replied on 21 October 2024
Dear Mrs Pole Thank your very kind and positive review of Whiteacres. We invested a huge amount of time and effort into designing the triage system and I am very pleased that you find it so helpful as a patient. I can identify the clinicians you have been seen by so I will feedback to them directly as well as to the wider team. With best wishes Dr Phil Thompson Managing Partner
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Review titled Professional and caring at all times
Rated 5 stars out of 5
by Anonymous - Posted on 14 October 2024
I had a blood test with a phlebotomist, excellent friendly service! Then husband and myself attended for annual flu and Covid inoculations. Once again, excellent service. All staff so friendly and a very efficient and quick way to receive jabs!
Visited October 2024
Review titled Whiteacres Medical Centre
Replied on 14 October 2024
Dear patient Thanks very much for your kind and positive feedback. I'm delighted to hear how friendly and efficient you find the service you receive from us. I will share this with our phlebotomy/nursing/HCA team. With thanks Dr Phil Thompson Managing Partner
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Review titled Efficient and friendly
Rated 5 stars out of 5
by Anonymous - Posted on 15 October 2024
Attended for Flu and COVID jabs. There were no queues, it was all very efficient and all the staff were very relaxed and friendly. A well oiled machine!
Visited October 2024
Review titled Whiteacres Medical Centre
Replied on 16 October 2024
Dear patient I'm really pleased to hear that our well-oiled machine of a vaccine clinic continues in efficient fashion, thank you very much for your kind feedback. It means a lot to our team and I will be sure to pass it on to them. With thanks and best wishes Dr Phil Thompson Managing Partner
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Review titled Great Practice
Rated 5 stars out of 5
by Rebecca - Posted on 12 August 2024
I have struggled with doctors for years. I recently had my first appointment with a doctor from the practice who really took the time to understand my needs, he was very informative. I now feel ready to start seeking treatment for my condition.
Visited August 2024
Review titled Whiteacres Medical Centre
Replied on 14 August 2024
Dear Rebecca Thank you very much for your positive feedback. I am please that our team took the time you needed to explore your problem with you. I will pass your good feedback back to everyone at Whiteacres. With best wishes Dr Phil Thompson Managing GP Partner
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Review titled Giod service
Rated 4 stars out of 5
by Simon - Posted on 12 July 2024
I have been with Whiteacres for many years but have not had to use the online triage service before. Once I had located the form on the website I received a phone call followed by a face to face consultation with a Doctor within a few hours. Very happy with the service and advice received. My only suggestion for improvement would be to make the triage form easier to find on the website which could help elderly or less able to access. Thanks
Visited July 2024
Review titled Whiteacres Medical Centre
Replied on 17 July 2024
Dear Simon Thanks very much for your kind review. I am pleased to see that your problem was dealt with quickly and efficiently. With regards your comment about the triage form being easier to find on the website, we are just about to launch a new website in the coming weeks which will hopefully be even more user friendly and allow us to amend things more easily in response to feedback and changing systems. I have fed back your comments to our team. With thanks Dr Phil Thompson GP Partner
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Review titled Good Practice. Helpful Doctors and staff
Rated 4 stars out of 5
by Mark Smith - Posted on 31 July 2024
I moved to Whiteacres a couple of years ago, following a house move from Worcester. In this time, I have had several consultations with GP’s and nurses, most recently two visits in July 2024. Overall, I have found the service provided to be very good. The online triage service works for me, albeit I do understand that some people may find it difficult to use, especially the elderly without ready access to IT. The doctors at Whiteacres always seem to want to do their best to help, and other staff are friendly and helpful. I am very happy being registered as a patient here, and would recommend it to others. Well done Whiteacres.
Visited July 2024
Review titled Whiteacres Medical Centre
Replied on 31 July 2024
Dear Mr Smith Thank you for your kind review of the service we strive to provide at Whiteacres. It’s really pleasing to know that you would recommend us to other people. I will pass your feedback onto our team. With best wishes Dr Phil Thompson Managing GP Partner
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Review titled Very efficient and helpful
Rated 5 stars out of 5
by Mrs S Haydon - Posted on 24 July 2024
I used the online triage service and promptly received a phonecall back. The doctor was extremely helpful, prescribing some very effective medicines, and giving very useful advice. Thank you!
Visited July 2024
Review titled Whiteacres Medical Centre
Replied on 24 July 2024
Dear Mrs Haydon Thanks very much for your kind words. I am really pleased that you found our triage system worked effectively for you and that the care you received was equally as good. I will pass your feedback onto our team. With best wishes Dr Phil Thompson GP Partner