Whiteacres Medical Centre
Maple Road, Malvern, Worcestershire, WR14 1GQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disgusted
Rated 1 star out of 5
by Mr L m Bryant - Posted on 06 February 2025
For two years complaining I'm not well finally one decent doctor listened to me and now I'm confirmed in my self diagnosis by the doctor.
Visited February 2025
Whiteacres Medical Centre has not yet replied.
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Review titled Good GP
Rated 5 stars out of 5
by Vasile Brisan - Posted on 15 January 2025
I been treated with professionalism and respect for my needs. The waiting is didn't take long, just 17 minutes after my appointment the nurse called me. So far so good.
Visited January 2025
Review titled Whiteacres Medical Centre
Replied on 15 January 2025
Dear Mr Brisan Many thanks for your kind review. I am glad that we have made a good first impression and that the nurse who saw you was professional and treated you with respect. I will pass on your feedback to the clinician that you saw. With best wishes Dr Phil Thompson Managing GP Partner
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Review titled The appointment system is almost unusable
Rated 2 stars out of 5
by Anonymous - Posted on 25 January 2025
I don't know what's happened to Whiteacres as it used to be a really good practice but the appointment system is now almost unusable. For someone with a busy job I do not know how they can get an appointment as it relies on being by your phone all day to wait for the doctor to call. This is not realistic and unusable for many people. The other day I didn't even want to go to the toilet or the shower in case I missed the call, never mind driving or going on about your life. I don't understand why they cannot provide a time for the call to take place or if not at least 1 hour window. I am extremely disappointed about this and considering changing surgeries for it.
Visited January 2025
Whiteacres Medical Centre has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Helen Avery - Posted on 07 January 2025
I saw the practice nurse today for a health check. She was friendly, efficient and knowledgeable. She also took blood without me feeling anything, which was great as I’m a baby around needles.
Visited January 2025
Review titled Whiteacres Medical Centre
Replied on 08 January 2025
Dear Mrs Avery Thank you very much for your kind review. Our team try very hard to provide caring and personal service to our patients. I will pass your feedback on personally to the health care assistant you saw who I can identify. With thanks and best wishes Dr Phil Thompson Managing GP Partner
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Review titled Thorough service
Rated 5 stars out of 5
by Anonymous - Posted on 31 December 2024
My well woman check up was given by a great nurse who listened intently and was supportive with my concerns, and carried out some tests as a follow up.
Visited November 2024
Review titled Whiteacres Medical Centre
Replied on 31 December 2024
Dear patient I am very pleased to hear that you found one of our nurses to be so caring and supportive of your concerns. I will feedback your comments to our nursing team. With thanks and best wishes Dr Phil Thompson, Managing Partner
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Review titled Thanks for great service
Rated 5 stars out of 5
by Lyn W - Posted on 14 October 2024
I attended Whiteacres Medical Practice a few weeks ago and was very impressed with the Doctor and the efficient way my problem was dealt with. Doctors have so many demands on them and it is reassuring to know that the standard always stays the same. Thank you to all of the Doctors, nurses and receptionists who make this possible. With best wishes for the future,
Visited October 2024
Review titled Whiteacres Medical Centre
Replied on 14 October 2024
Dear Lyn Thanks very much for your positive review. It is lovely to hear that you had a great experience accessing the care you needed. I will pass your feedback onto our team who will be grateful to hear that their hard work pays off. With best wishes Dr Phil Thompson Managing Partner
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Review titled Excellent experience
Rated 4 stars out of 5
by Anonymous - Posted on 28 October 2024
My wife and I recently visited the surgery on a Saturday morning to receive Covid and Flu injections. The process very well organised, quick and efficient. In addition, all the staff we encountered were pleasant and helpful. Overall a very positive experience.
Visited October 2024
Review titled Whiteacres Medical Centre
Replied on 31 December 2024
Dear patient Thank you for your kind words about the Flu/COVID clinic you attended. We put a lot of thought into organising these so that they run smoothly. I will pass your feedback onto our team. With best wishes Dr Phil Thompson, Managing Partner
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 October 2024
Husband and wife attending for Covid and flu jabs yesterday, Saturday. Very well organised, no long queues, friendly staff pleasant atmosphere, questions answered clearly, efficient and quick. Thank you.
Visited October 2024
Review titled Whiteacres Medical Centre
Replied on 09 October 2024
Dear patient Thanks very much for your kind feedback. We spend a lot of time planning our clinics to make them run smoothly. We are glad you had this experience. I have shared your feedback with our team. With best wishes Dr Phil Thompson Managing Partner
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Review titled Excellent care
Rated 5 stars out of 5
by Ruth Pole - Posted on 20 October 2024
Since the new email triage system has been introduced, I have been impressed on several occasions both by its organisation and the subsequent efficient clinical care I have received. It did take a while for me to get used to the format of the patient submission form and recognise the fact that access to it would probably only be available on a week day morning, but it is obviously a very effective way of making sure that patients see the correct clinician as soon as they need to. Once given an appointment I have always found both medical and paramedical staff to be attentive and knowledgeable. Many thanks to the whole team at Whiteacres for your hard work giving such a fine service.
Visited October 2024
Review titled Whiteacres Medical Centre
Replied on 21 October 2024
Dear Mrs Pole Thank your very kind and positive review of Whiteacres. We invested a huge amount of time and effort into designing the triage system and I am very pleased that you find it so helpful as a patient. I can identify the clinicians you have been seen by so I will feedback to them directly as well as to the wider team. With best wishes Dr Phil Thompson Managing Partner
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Review titled Professional and caring at all times
Rated 5 stars out of 5
by Anonymous - Posted on 14 October 2024
I had a blood test with a phlebotomist, excellent friendly service! Then husband and myself attended for annual flu and Covid inoculations. Once again, excellent service. All staff so friendly and a very efficient and quick way to receive jabs!
Visited October 2024
Review titled Whiteacres Medical Centre
Replied on 14 October 2024
Dear patient Thanks very much for your kind and positive feedback. I'm delighted to hear how friendly and efficient you find the service you receive from us. I will share this with our phlebotomy/nursing/HCA team. With thanks Dr Phil Thompson Managing Partner