Whitefields Surgery
Hunsbury Hill Road, Northampton, Northamptonshire, NN4 9UWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Dreadful
Rated 1 star out of 5
by Anonymous - Posted on 13 February 2025
Mid 40's man here who rarely visits the doctors. Tried to make an appointment but I was told that you're only allowed to make appointments between 8am and 9am, which I can't do due to work. Disgraceful process.
Visited February 2025
Whitefields Surgery has not yet replied.
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Review titled Gone down hill since going in with Elenor cross
Rated 1 star out of 5
by John - Posted on 26 December 2024
Have copd asthma sarcoidosis have had a bad chest infection for atleast 10 weeks now can’t get an appointment can’t get a call back from a doctor been phoning at 8am and after1pm totally useless
Visited November 2024
Whitefields Surgery has not yet replied.
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Review titled Brilliant service
Rated 4 stars out of 5
by Rachel - Posted on 17 October 2024
I cannot fault the service I have received from both surgeries in recent weeks. I’ve been able to get an appointment quickly using the Anima online system and have felt seen and heard by the practitioners that I’ve had my appointments with.
Visited October 2024
Review titled Whitefields Surgery
Replied on 21 October 2024
Thank you for sharing your positive feedback! It's fantastic to hear that you've had such a smooth experience with the Anima online system and that you felt seen and heard by the practitioners. Your kind words are greatly appreciated and serve as encouragement for the healthcare teams to continue providing excellent service. If you have any further questions or need assistance, feel free to reach out.
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Review titled Good practice
Rated 5 stars out of 5
by Pamela - Posted on 01 September 2024
staff friendly and very caring and helpful They treated me with respect and I felt happy with the care I received
Visited July 2024
Review titled Whitefields Surgery
Replied on 09 September 2024
Thank you for your feedback regarding the positive experience you had, we appreciate the time you have taken to leave a review.
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 05 July 2023
Staff have been extremely rude and act as though the patients request is a hardship. Lack of empathy and urgency, I think they need to review the NHS values. I’m also a health care professional and I cannot believe the attitude of your reception staff. It is absolutely disgusting. On 2 occasions now, my now 9 month old daughter has been left without medication due to incorrect dosages/ lack of availability, and the lack of empathy and urgency shown to help resolve the situation was non- existent. If anything, your staff appeared as if it was a nuesence to deal with, which left me infuriated. I can honestly say, there is only one bloke on that reception desk who has always made my experience pleasant and demonstrates the values of the NHS…he even offered to help carry my buggy when I was using your delapre location (as you don’t have a lift)… when the other receptionist was just sat there watching me struggle. You need more people like him.
Visited July 2023
Review titled Whitefields Surgery
Replied on 09 September 2024
We are sorry to hear you had a poor experience at the surgery. It is very difficult to reply to anonymous posts with anything meaningful, so perhaps you would like to contact us to provide more details, so we can investigate the problem and hopefully provide you with the assistance you require.
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Review titled dreadful customer service
Rated 1 star out of 5
by Anonymous - Posted on 31 May 2023
Waiting 50 minutes minimum on all telephone calls, (4 in total) to book an telephone call for a patient in a care home. Worst case scenario for non-answering of calls was when I was with paramedics who had been called out , and the also had to wait in this queue!
Visited May 2023
Review titled Whitefields Surgery
Replied on 14 June 2023
Dear patient, Thank you very much for your feedback. We are aware that telephone waiting times are high at the moment, as is the demand for our services. EMAS paramedics have access to bypass numbers so they are not held in queues, so I am not sure why the paramedic did not use this, or used our emergency option instead. If they had done this and explained they were with a patient, then the case would have been handled by the duty doctor. We are also in the process of updating our telephone system, so call backs are offered to save patients waiting on the telephone.
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Review titled Trying to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
I have been trying to get an appointment for 2 weeks!!use the app they said . ..useless phone 111 they said .....useless!!!my blood pressure is sky high I need to talk to someone. The meds I'm on are giving me chronic back pain. I've just given up
Visited May 2023
Whitefields Surgery has not yet replied.