Whitehall Surgery
Wortley Beck Health Ctr, Ring Rd, Lower Wortley, Leeds, West Yorkshire, LS12 5SGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 19 October 2024
If you visit, they refuse to book you an appointment. They say you have to use the website or the app. You use the website or the app, and it says "we have reached our capacity for the day, please try tomorrow". Every day. If you call them, they say you have to call at 7:30am - if you rearrange your affairs to call at 7:30, by the time you get through their phone queue, all the appointments have gone, and you get told to use the app or the website. If I go to any other medical service, I'm given an appointment. The appointment may be weeks or months hence, but I do get an appointment. Only booking appointments the same day is ridiculous.
Visited October 2024
Whitehall Surgery has not yet replied.
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Review titled Lack of appointments
Rated 1 star out of 5
by Anonymous - Posted on 14 May 2024
Not sure how anyone is supposed to get an appointment at the practice every time I have called it’s a minimum of 6-8 weeks for a telephone appointment. When you ask about weekend availability there is none. Terrible service, all your ever told is to ring at 8am for an appointment which is not practical. It must be an awful job working on reception.
Visited May 2024
Whitehall Surgery has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Margaret Glynn - Posted on 26 June 2023
Tried to get an appointment with either GP or Advanced Nurse Practitioner - I would have accepted a telephone appointment but first available was in five weeks. I’ve been with this practice approx 15 years and the service has become appalling. They closed the surgeries near to where I live so now have either to drive or catch a bus there. Not a patient centred practice. Will be changing GP asap
Visited June 2023
Whitehall Surgery has not yet replied.