Whitehouse Health Centre
Dorset Way, Whitehouse, Milton Keynes, MK8 1EQContact details and opening times
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Reviews
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Review titled Disappointed with Staff behavior and booking system.
Rated 1 star out of 5
by Hamid - Posted on 11 June 2024
Yesterday, I called Whitehouse Surgery, and my place in the queue was 13th. After a long hold, I went to the surgery reception in person, requesting an appointment for my Son. I was told we are fully booked today. Contact us tomorrow at 08:00 am, which makes sense. After yesterday's long hold on the phone, I went to reception in person at 08:00 am. They told me all appointments were already booked. I humbly said It is just 08:00 am. How can all slots be booked already? The other staff member I was not even talking to Jumped into the conversation. She said we told you to call us. I asked who would pick up the phone. The staff mentioned we would pick up the phone. I asked how it would matter if I came in person or called when I reached the same staff, and the answer was definitely the same: we are fully booked. The staff whom I was not talking to unhappily commented, "Take him to the walk-in centre" My question is, I was the first person at 08:00 a.m., and they told me we were fully booked. It means all the slots were booked in advance. If that was the case, why did they ask me to contact the Surgery the next day at 08:00 am when there was no appointment? Let me also mention that it is not the first time I have had an unpleasant experience. Previously, I booked the appointment for my son's figure dressing with the nurse and got a confirmation text message on the phone. When I went for an appointment, I was not able to check-in. I spoke to reception, who said your appointment is not in the system. I showed the confirmation text. She said I don't know, but I can schedule an appointment in 45 minutes. The appointment I was expecting, 10 minutes, took about an hour.
Visited June 2024
Whitehouse Health Centre has not yet replied.
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Review titled Very disappointed
Rated 1 star out of 5
by Anonymous - Posted on 09 February 2024
I’ve tried on several occasions to book a appointment to see a GP only to wait in line 13-15 get down to 3 and get cut off when I do get through all appointments taken last night I waited 1hour 35 minutes then no one answered today I tried to boo appointment only to be told to book on line I’m 69 and no good with these sort of things why can’t I just book to see a doctor the human way without all this technology
Visited February 2024
Whitehouse Health Centre has not yet replied.
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Review titled Badly lacking Administration
Rated 1 star out of 5
by Anonymous - Posted on 30 March 2024
Badly lacking administration ★★ Rated 2 stars out of 5 by Anonymous - Posted on 29 March 2024 I tried over a week to contact by phone and then gave up, this after having to call 111 over the weekend whilst not well but the surgery did not even bother to get in touch with me! Doctors are great, staff are pleasant but administration is zero! No organisation of phones and appointments, no piscription manager ie a pharmacist, no organised calls answering service, no online proper organised running of the practice in general, imposable to be contacted by phone or otherwise making it very hard work to talk to any staff member! What a shame it started off well but very bad management I guess. 😞 Visited December 2023
Visited February 2024
Whitehouse Health Centre has not yet replied.
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Review titled Unorganised and unreliable
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2024
This surgery started off great but has gone massively downhill. Its so hard to get an appointment and you're always in a really long queue on the phone. When you do get through, staff appear helpful but are very unreliable. If you have any issues with prescriptions or appointments then they'll promise to look into it for you and you never hear back. I had an appointment cancelled because they completed the correct form, I called back to rebook and was told I would hear back that afternoon, I didn't hear anything so I called back and it went to an automated message that the phone lines were closed for prearranged training so they obviously never had any intention of calling me back.
Visited February 2024
Whitehouse Health Centre has not yet replied.
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Review titled Worst
Rated 1 star out of 5
by Mila begum - Posted on 29 January 2024
I was trying to make an appointment but they didn’t pick up the call I was on the line 1 hour but I couldn’t make it.
Visited January 2024
Review titled Whitehouse Health Centre
Replied on 30 January 2024
Hi Mila, Thanks for taking the time to share your experience. We are sorry to hear about your wait time on the phone on Monday and completely understand your frustration. We are currently recruiting more reception staff in order to meet the high volume of patient calls and are doing all that we can to resolve this situation in future. Please try our new digital platform PATCHs to prevent phone wait times in future, please find it here: https://patchs.ai/practice/whitehousesurgery
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Review titled Worst surgery
Rated 1 star out of 5
by Anonymous - Posted on 16 June 2023
I have been with this surgery for over a year and I feel its the worst surgery ever. You cannot get appointments to see a doctor even when u call as warly as 8am to make one- they always give Nurse Appointment. Tried over 2 days to get an appointment as I need to see a doctor but to no avail. And they ask if you want an appointment a month away
Visited June 2023
Whitehouse Health Centre has not yet replied.
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Review titled Efficient friendly thorough
Rated 5 stars out of 5
by Anonymous - Posted on 15 May 2023
Appointment was on time. The nurse was friendly welcoming and efficient The people on reception were also helpful
Visited May 2023
Whitehouse Health Centre has not yet replied.
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Review titled Great medical staff, hopeless admin.
Rated 1 star out of 5
by Mike Caffrey - Posted on 17 July 2023
I've seen 2 GPs since I joined around 2 years ago, both have been great. Reception not so good. I made a complaint in May of 2023 regarding an incident involving reception staff and finally, after 2 months and my having sent emails pursing the issue I got a call from someone that did nothing but offer an empty apology. When questioned about why I have to wait 8 weeks for an appointment he told me that was about average across all surgeries - that's rubbish. I know of no one at any other surgery that can't get an appointment within 2 weeks. He said it was a resource issue, I questioned that and said it was more likely that they'd taken on too many patients over the last 2 years, given the level of housing expansion there it seems quite likely. I asked how many patients they had on their books to which he replied it was confidential. More rubbish. I looked it up online at healthgps - it's publicly accessible information. Same with the number of GPs at the practice, apparently that's confidential too. He told me I had to moderate my tone or he'd end the call - that's the same as telling a kid that if he doesn't behave he won't get to play with his Nintendo. I'm a grown up, I appreciate honesty and being treated with respect. When I don't get that then I give none in return ,as he discovered. I have many and complex mental health issues , I don't need my buttons pressed by someone who can't cope with someone being stressed by his lies and brow-beating attitude. Two years ago I'd have given the surgery 5 stars, now, not even 1. It's a shame because as I say, the medical staff have been great. I'll now be taking the complaint outside of the surgery.
Visited May 2023
Whitehouse Health Centre has not yet replied.
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Review titled Good care
Rated 4 stars out of 5
by Alan Chapman - Posted on 19 May 2023
I was attended to by the nursing team and the level of care given as well as the professionalism demonstrated was much appreciated. Any questions or concerns I had were answered and if required a GP was on hand to provide additional advice and treatment. I felt very well cared for
Visited May 2023
Whitehouse Health Centre has not yet replied.
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Review titled Always professional
Rated 5 stars out of 5
by Anonymous - Posted on 17 March 2023
I know it’s tough getting an appointment these days and you have to wait but if you hang in there the surgery will sort something for you. Always polite and helpful. Thanks for the great service.
Visited March 2023
Whitehouse Health Centre has not yet replied.