Whitehouse Health Centre
Dorset Way, Whitehouse, Milton Keynes, MK8 1EQContact details and opening times
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Reviews
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Review titled Great medical staff, hopeless admin.
Rated 1 star out of 5
by Mike Caffrey - Posted on 17 July 2023
I've seen 2 GPs since I joined around 2 years ago, both have been great. Reception not so good. I made a complaint in May of 2023 regarding an incident involving reception staff and finally, after 2 months and my having sent emails pursing the issue I got a call from someone that did nothing but offer an empty apology. When questioned about why I have to wait 8 weeks for an appointment he told me that was about average across all surgeries - that's rubbish. I know of no one at any other surgery that can't get an appointment within 2 weeks. He said it was a resource issue, I questioned that and said it was more likely that they'd taken on too many patients over the last 2 years, given the level of housing expansion there it seems quite likely. I asked how many patients they had on their books to which he replied it was confidential. More rubbish. I looked it up online at healthgps - it's publicly accessible information. Same with the number of GPs at the practice, apparently that's confidential too. He told me I had to moderate my tone or he'd end the call - that's the same as telling a kid that if he doesn't behave he won't get to play with his Nintendo. I'm a grown up, I appreciate honesty and being treated with respect. When I don't get that then I give none in return ,as he discovered. I have many and complex mental health issues , I don't need my buttons pressed by someone who can't cope with someone being stressed by his lies and brow-beating attitude. Two years ago I'd have given the surgery 5 stars, now, not even 1. It's a shame because as I say, the medical staff have been great. I'll now be taking the complaint outside of the surgery.
Visited May 2023
Whitehouse Health Centre has not yet replied.
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Review titled Good care
Rated 4 stars out of 5
by Alan Chapman - Posted on 19 May 2023
I was attended to by the nursing team and the level of care given as well as the professionalism demonstrated was much appreciated. Any questions or concerns I had were answered and if required a GP was on hand to provide additional advice and treatment. I felt very well cared for
Visited May 2023
Whitehouse Health Centre has not yet replied.