Whitstable Health Centre
Harbour Street, Whitstable, Kent, CT5 1BZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent
Rated 5 stars out of 5
by Jodie - Posted on 09 August 2024
I just want to say just how impressed I am with the practice. We were seen too straight away by triage. Then we did have a little wait (1.5hrs) but to I didn't think this was long. I just saw ppl being seen to by professional and friendly staff. And when my wife got seen to by the nurse (wonderful lady) and she took the time to look and take in info. Not rushing it. So I would recommend going here if you need to be seen. Really impressed thank-you 😊
Visited August 2024
Review titled Whitstable Health Centre
Replied on 12 August 2024
Dear Jodie Thank you very much for your comments, which will be passed on to the practice team. It's great to hear that you were impressed by the service and we thank you again for taking the time to provide feedback. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Sheila - Posted on 10 August 2024
I have been to several surgery in the country and this by far is the most efficient and professional. I came in at 2.30 in the pm and immediately got triaged. Staff are very friendly and thorough making you forget about your pain and condition. The long wait is acceptable as there were a lot of people but when I finally got seen, the qualified nurse, thoroughly checked me and even consulted a colleague to make sure. She answered all my questions and made me feel so at ease. Kudos to the hard working staff of this facility and I wish you all good health and positivity to continue to help people.
Visited August 2024
Review titled Whitstable Health Centre
Replied on 12 August 2024
Dear Sheila It's great to hear that you feel you've received an excellent service from Whitstable Medical Practice and that you were made to feel at ease. We are grateful to you taking the time to provide feedback, which will be passed on to the team. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Wound care excellence
Rated 5 stars out of 5
by Mary Sadtler - Posted on 12 August 2024
The wound care nurse treated my lacerations and injuries after a fall. The treatment was painless and first class. Excellent care. I highly recommend Estuary View for any treatment.
Visited August 2024
Review titled Whitstable Health Centre
Replied on 13 August 2024
Dear Mary I'm so sorry to learn of your fall and hope you are now recovering well. It's great to hear that you feel you received excellent care from our team and your comments will be passed on. Thank you for taking the time to provide feedback. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Brilliant assistance
Rated 5 stars out of 5
by Anonymous - Posted on 14 July 2024
Mum was too poorly to visit the walk in service (which is also fantastic). Everyone I spoke to was so helpful & genuinely looking for a solution for us. I can’t thank them enough. Within 2 hours of first asking for advice I had a prescription & Tesco pharmacy are also worth an honourable mention. Feel incredibly fortunate to have Estuary View on my doorstep - thanks to everyone involved. Please know you are truly appreciated…
Visited July 2024
Review titled Whitstable Health Centre
Replied on 15 July 2024
Dear Patient We're sorry to learn that your mum was so poorly and hope that she is now beginning to improve. Thank you for your great feedback, which will be shared with the team. Kind regards. Joanne Jack Patient Safety and Quality Manager
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Review titled Wonderful
Rated 5 stars out of 5
by Catherine Sullivan - Posted on 23 June 2024
The eye nurse was very thorough, informative, friendly, kindly & put me at ease when I visited Estuary View as I had stupidly poked my eye with a bamboo cane whilst gardening. He explained everything very well and I left feeling positive that the problem would clear up within 5 days.
Visited June 2024
Review titled Whitstable Health Centre
Replied on 08 July 2024
Dear Catherine We are sorry to learn of your eye injury and glad that we were able to assist. We hope that you are now fully recovered. Thank you for taking the time to provide feedback, which will be passed on to the team. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Amazing experience
Rated 5 stars out of 5
by Janice Keningale - Posted on 03 July 2024
On a day trip to Whitstable 15/6 I tripped and fell and split my eyebrow open. I was advised to attend Estuary View Urgent Treatment Centre. I was totally overwhelmed with the whole experience from the receptionists who took on board that I had to be at the harbour at 5 pm to catch the coach home. The nurse who assessed my injury to the nurse who treated me. I was thoroughly assessed several tests were carried out. The nurse who treated me carried out several more in depth tests and asked lots of questions finally gluing my eyebrow. I later received on my journey home an email from the nurse with lots of information about head injuries , do's and dons't. I was very grateful they put me to the front of the queue, fortunately it was obvious from the amount of blood to the other patients I needed seeing sooner rather than later. Had I not had a coach to catch I would have been happy to wait my turn after being assessed. I feel that you have a great efficient treatment centre with a great team of staff. My thanks to all of them that helped and treated me that day.
Visited June 2024
Review titled Whitstable Health Centre
Replied on 08 July 2024
Dear Janice We're sorry to hear of your fall and that you had need to visit our Urgent Treatment Centre but pleased that you found it to be such a positive experience and that your journey home was not delayed. We hope your wound is now healing well and thank you for taking the time to provide feedback, which will be passed on to the team. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Excellent podiatry
Rated 5 stars out of 5
by Paula Spencer - Posted on 15 June 2024
The podiatrist spent over an hour with me and explained everything thoroughly. I came away with exercises, information and even a range of footwear that would suit my needs. I was very grateful for his time and care.
Visited June 2024
Review titled Whitstable Health Centre
Replied on 19 June 2024
Dear Paula We're very pleased to hear that you feel you've received excellent care from our podiatrist and your comments will be passed on to him. Thank you very much for taking the time to provide feedback. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Physiotherapy Services for back pain
Rated 5 stars out of 5
by Anonymous - Posted on 25 June 2024
I have suffered from a bad back for almost 40 years and it has had a major impact on my life at times. They have a new approach to physio treatment for back pain at the Chestfield Branch of the Whitstable Medical practice. The 4 appointments have been nothing short of revolutionary for me; I am pain free most of the day now with only a little stiffness when I first wake up. I can bend over and lift things up and a range of other things that I would have found difficult in the past. It has changed my life, thank you.
Visited June 2024
Review titled Whitstable Health Centre
Replied on 08 July 2024
Dear Patient Thank you for your comments, which will be passed on to the physio team. It is great to hear that the service has made such a difference to your back pain and the impact this has on your day to day life. We hope that you continue to see improvement. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Wonderful Staff
Rated 5 stars out of 5
by Rachel - Posted on 21 June 2024
I have visited Estuary View walk in centre on a number of occasions now with my children. On several of these occasion I have been seen by the wonderful paediatric nurse they have there. One of the most reassuring, kind and compassionate individuals. The time, care and attention she takes is amazing. She freely chats with the children, making them feel comfortable and at ease. Nothing is too much trouble for her and you never feel she is rushing you. On my most recent visit not only was she reassuring to my little boy but me as well and you are never made to feel that you shouldn’t be there. Such a wonderful practitioner who I am so grateful to have at my local surgery. Thank you so much!
Visited June 2024
Review titled Whitstable Health Centre
Replied on 08 July 2024
Dear Rachel Thank you so much for your great feedback. It's great to hear that you've been reassured and feel you've had such positive experiences when attending our Urgent Treatment Centre with your children. Your feedback will be passed on to the individual concerned, as well as the wider team. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Exceptional service
Rated 5 stars out of 5
by irene dymott - Posted on 29 May 2024
I had a spirometry appointment 2 weeks the test I was given I was given clear instructions and medication was dualy supplied. Follow up appointment was 12 days after and full results explained to me. Very reassuring.
Visited May 2024
Review titled Whitstable Health Centre
Replied on 29 May 2024
Dear Mrs Dymott Thank you for your comments, which will be passed on to the practice team. We're glad to hear that you feel you received an exceptional service that provided reassurance. Thank you once again for taking the time to provide feedback. Kind regards Joanne Jack Patient Safety and Quality Manager