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Whitstable Health Centre

Harbour Street, Whitstable, Kent, CT5 1BZ

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Patient ratings and reviews

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Help others by sharing your thoughts and experiences about Whitstable Health Centre.


Reviews

Displaying 1 to 10 of 46

  1. Review titled A great experience

    Rated 5 stars out of 5

    by Katrina - Posted on 08 September 2024

    The patient coordinater at the front door was so mindful and considerate, they was very discreet with my reason for being there which I really appreciated as it was a private matter I found them to be very helpful when getting booked in and was very clear on where I needed to go and how to get there without them I wouldn’t have had a clue on what to do or where to go they played a key role upon my arrival and departure. The nurses and the doctor that I saw for my treatment were the best they evidently took their roles very seriously , I actually cried out of relief that for the first time in a long time someone actually listened and took precautionary measures to ensure that I received the correct treatment and made efforts to make me feel so comfortable the levels of professionalism was truely flawless.

    Visited September 2024

    Report as unsuitable

    Review titled Whitstable Health Centre

    Replied on 09 September 2024

    Dear Katrina We're pleased to hear that you feel you had a great experience when attending the practice recently. Thank you very much for taking the time to provide feedback, which will be passed on to the team. Kind regards Joanne Jack Patient Safety and Quality Manager

    Report as unsuitable


  2. Review titled Helpful reception tream

    Rated 5 stars out of 5

    by Anonymous - Posted on 21 September 2024

    Thank you so much to the helpful reception staff who sorted out my paperwork for my blood tests with short notice. You were very kind and went out of your way to help.

    Visited September 2024

    Report as unsuitable

    Review titled Whitstable Health Centre

    Replied on 23 September 2024

    Dear Patient It's great to hear that you found our reception team helpful and that they were able to help at short notice. Your comments will be passed to the team. Thank you very much for taking the time to provide feedback. Kind regards Joanne Jack Patient Safety and Quality Manager

    Report as unsuitable


  3. Review titled Excellent

    Rated 5 stars out of 5

    by Jodie - Posted on 09 August 2024

    I just want to say just how impressed I am with the practice. We were seen too straight away by triage. Then we did have a little wait (1.5hrs) but to I didn't think this was long. I just saw ppl being seen to by professional and friendly staff. And when my wife got seen to by the nurse (wonderful lady) and she took the time to look and take in info. Not rushing it. So I would recommend going here if you need to be seen. Really impressed thank-you 😊

    Visited August 2024

    Report as unsuitable

    Review titled Whitstable Health Centre

    Replied on 12 August 2024

    Dear Jodie Thank you very much for your comments, which will be passed on to the practice team. It's great to hear that you were impressed by the service and we thank you again for taking the time to provide feedback. Kind regards Joanne Jack Patient Safety and Quality Manager

    Report as unsuitable


  4. Review titled 08 2024

    Rated 2 stars out of 5

    by Madeleine Hillier - Posted on 02 September 2024

    I would like to say that after I wrote a complaint on Friday 30th August 2024 I was treated very well by the practice. A lot of what I wrote in the complaint is still valid. However I went in person to the practice probably in anger about how I was treated. The receptionist was extremely helpful. Got in touch with Dr who saw me in person. This would not have happened if I didn’t have someone to take me to the doctors. I cannot walk and cannot drive with this injury this is not an available to everyone. I could not get through via telephone and it was only because someone offered to help me I was able to get to the surgery. However I am extremely grateful for what Dr did for me and the receptionist on duty. Thank you

    Visited August 2024

    Report as unsuitable

    Review titled Whitstable Health Centre

    Replied on 02 September 2024

    Dear Madeleine I was really sorry to hear of your injury and that you don't feel happy with the service you've received from the practice but glad that our reception team and GP were able to help. The complaint you submitted on Friday was received by me this morning (Monday) and I have sent you a response. We are aware of a fault on the telephone system and our provider is working urgently to rectify this. Please contact me if you wish to discuss this further. Kind regards. Joanne Jack Patient Safety and Quality Manager

    Report as unsuitable


  5. Review titled Excellent service

    Rated 5 stars out of 5

    by Sheila - Posted on 10 August 2024

    I have been to several surgery in the country and this by far is the most efficient and professional. I came in at 2.30 in the pm and immediately got triaged. Staff are very friendly and thorough making you forget about your pain and condition. The long wait is acceptable as there were a lot of people but when I finally got seen, the qualified nurse, thoroughly checked me and even consulted a colleague to make sure. She answered all my questions and made me feel so at ease. Kudos to the hard working staff of this facility and I wish you all good health and positivity to continue to help people.

    Visited August 2024

    Report as unsuitable

    Review titled Whitstable Health Centre

    Replied on 12 August 2024

    Dear Sheila It's great to hear that you feel you've received an excellent service from Whitstable Medical Practice and that you were made to feel at ease. We are grateful to you taking the time to provide feedback, which will be passed on to the team. Kind regards Joanne Jack Patient Safety and Quality Manager

    Report as unsuitable


  6. Review titled Caring

    Rated 5 stars out of 5

    by Anonymous - Posted on 16 August 2024

    Both the triage nurse and GP were caring and listened to our concerns, gave us time, we felt listened to and not rushed. We left in reassured manner. Thank you.

    Visited August 2024

    Report as unsuitable

    Review titled Whitstable Health Centre

    Replied on 16 August 2024

    Dear Patient Thank you for your feedback, which will be shared with the team. I am pleased to hear that you left feeling reassured and listened to. Kind regards Joanne Jack Patient Safety and Quality Manager

    Report as unsuitable


  7. Review titled Friendly efficient service

    Rated 5 stars out of 5

    by Anthea Thomas - Posted on 21 August 2024

    I attended Estuary View Medical Practice last night 20th August with suspected loose suture on my cornea graft. I was seen by a very pleasant and friendly member of your team called Geoff accompanied by a very friendly colleague who confirmed that this was the case. He emailed Ashford Emergency Eye Car which has resulted in an appointment there today at 2.30 to have the offending suture removed. Thank you very much to all members but especially Geoff

    Visited August 2024

    Report as unsuitable

    Review titled Whitstable Health Centre

    Replied on 21 August 2024

    Dear Anthea I'm sorry to hear of the difficulties you've experienced with your suture and glad to hear this has now been removed. It's great to hear that you felt you received a friendly and efficient service from us and thank you for taking the time to provide feedback, which will be shared with the team. Kind regards Joanne Jack Patient Safety and Quality Manager

    Report as unsuitable


  8. Review titled Wound care excellence

    Rated 5 stars out of 5

    by Mary Sadtler - Posted on 12 August 2024

    The wound care nurse treated my lacerations and injuries after a fall. The treatment was painless and first class. Excellent care. I highly recommend Estuary View for any treatment.

    Visited August 2024

    Report as unsuitable

    Review titled Whitstable Health Centre

    Replied on 13 August 2024

    Dear Mary I'm so sorry to learn of your fall and hope you are now recovering well. It's great to hear that you feel you received excellent care from our team and your comments will be passed on. Thank you for taking the time to provide feedback. Kind regards Joanne Jack Patient Safety and Quality Manager

    Report as unsuitable


  9. Review titled Brilliant assistance

    Rated 5 stars out of 5

    by Anonymous - Posted on 14 July 2024

    Mum was too poorly to visit the walk in service (which is also fantastic). Everyone I spoke to was so helpful & genuinely looking for a solution for us. I can’t thank them enough. Within 2 hours of first asking for advice I had a prescription & Tesco pharmacy are also worth an honourable mention. Feel incredibly fortunate to have Estuary View on my doorstep - thanks to everyone involved. Please know you are truly appreciated…

    Visited July 2024

    Report as unsuitable

    Review titled Whitstable Health Centre

    Replied on 15 July 2024

    Dear Patient We're sorry to learn that your mum was so poorly and hope that she is now beginning to improve. Thank you for your great feedback, which will be shared with the team. Kind regards. Joanne Jack Patient Safety and Quality Manager

    Report as unsuitable


  10. Review titled Wonderful

    Rated 5 stars out of 5

    by Catherine Sullivan - Posted on 23 June 2024

    The eye nurse was very thorough, informative, friendly, kindly & put me at ease when I visited Estuary View as I had stupidly poked my eye with a bamboo cane whilst gardening. He explained everything very well and I left feeling positive that the problem would clear up within 5 days.

    Visited June 2024

    Report as unsuitable

    Review titled Whitstable Health Centre

    Replied on 08 July 2024

    Dear Catherine We are sorry to learn of your eye injury and glad that we were able to assist. We hope that you are now fully recovered. Thank you for taking the time to provide feedback, which will be passed on to the team. Kind regards Joanne Jack Patient Safety and Quality Manager

    Report as unsuitable