Whitstable Medical Practice
Estuary View Medical Centre, Estuary View Business Park, Boorman Way, Whitstable, Kent, CT5 3SEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Outstanding
Rated 5 stars out of 5
by Dan - Posted on 02 August 2024
Seen by two people...two excellent professionals who were helpful, caring and generally brilliant. Thank you
Visited August 2024
Review titled Whitstable Medical Practice
Replied on 02 August 2024
Dear Dan Thank you for your great feedback and we're glad to hear that you feel the care you've receive has been outstanding. Your comments will be passed on to the team. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Great service but potential infection issues
Rated 4 stars out of 5
by Anonymous - Posted on 02 August 2024
Had a blood test today and received good service from the practice nurse. However, they did not introduce themselves, and when taking the blood, they didn't wash/gel their hands or use gloves, plus they had false nails on.
Visited August 2024
Review titled Whitstable Medical Practice
Replied on 02 August 2024
Dear Patient Thank you for your feedback and I'm sorry to learn of your concerns. As a practice, we take infection prevention and control very seriously and I would therefore very much like to look into this matter. I would be grateful, therefore, if you could contact me on info.wmp@nhs.net or on 01227 284300 in order to provide me with some more specific details. I look forward to hearing from you. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Mrs E Elizabeth J Leaman - Posted on 24 August 2024
Visited Same Day Hub. Phoned 8:15 in the morning then had a phone call by 9:00 and an appointment at the Same Day Hub at 10:00 . Service I received was excellent.
Visited August 2024
Review titled Whitstable Medical Practice
Replied on 27 August 2024
Dear Mrs Leaman We're very pleased to hear that you feel we're a great practice and that you received an excellent service. Thank you for taking the time to provide feedback, which will be passed on to the team. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled The extra mile
Rated 5 stars out of 5
by Happy patient - Posted on 07 July 2024
When I said I couldn't find a text which the practice had sent, they took the trouble to phone and suggest I open my 'spam' folder on my phone. I didn't know that I had one! It was there right enough. So were some other missing texts. Thank you WMP for taking the time in your very busy day to contact me. We are extremely lucky to have this facility.
Visited July 2024
Review titled Whitstable Medical Practice
Replied on 08 July 2024
Dear Patient Thank you for your comments. We're glad to hear that you feel our staff have gone the extra mile! Thank you again for taking the time to provide feedback, which will be shared with the practice team. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Excellent care and staff.
Rated 5 stars out of 5
by Philip Thompson - Posted on 12 July 2024
Recently had a cataract operation at Estuary View. From arrival to leaving each member of admin and nursing staff were professional and maintained high standards of patient communication. The surgeon explained the procedure fully and was reassuring throughout the operation. This medical centre is a credit to the NHS and fully deserves it's outstanding CQC rating. Thank you to all staff.
Visited July 2024
Review titled Whitstable Medical Practice
Replied on 15 July 2024
Dear Mr Thompson We're glad to hear that you had a good experience with the cataract service and hope you are improving well. It's great to hear that you felt the staff were professional and communicated well. Thank you for taking the time to provide feedback, which will be passed on to the team. Kind regards. Joanne Jack Patient Safety and Quality Manager
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Review titled Cataract Surgery
Rated 5 stars out of 5
by Derek Greenstreet - Posted on 04 August 2024
I have recently had cataract surgery at Estuary View, on both my eyes (June 8th & July 13th 2024) I wish to thank all the staff involved for the kindness and consideration I received throughout. Fromthe obliging and efficient reception staff to the reassurung nurses and the skilful and calmimg surgeons, I was afforded excellent treatment.I have nothing but the highest respect for the services offered by Estuary View Medical Centre. I should add that my wife also had cataract surgery at Estuary View in 2023 and was equally grateful for the quality of treatment she received. Thank you to all staff concerned.
Visited July 2024
Review titled Whitstable Medical Practice
Replied on 05 August 2024
Dear Mr Greenstreet We're glad to hear that you feel you and your wife both received excellent treatment when attending for cataract surgery. Thank you for taking the time to provide feedback, which will be passed on to the cataract team. Kind regards. Joanne Jack Patient Safety and Quality Manager
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Review titled Excellent Service
Rated 5 stars out of 5
by Amber - Posted on 22 May 2024
I had an excellent phone triage with one of the Doctors at Estuary View. I felt I was wholly listened to, and was given the time to talk about my health concerns. I was also given meds, and helpful information alongside this. Everything was sorted out so quickly and efficiently!
Visited May 2024
Review titled Whitstable Medical Practice
Replied on 24 May 2024
Dear Amber Thank you for your review, which will be shared with the practice team. We're glad to hear you feel we provide an excellent service and that we were able to help you with speed and efficiency. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Excellent care and compassion
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2024
After experiencing a medical issue in a sensitive area, I was worried about the embarrassment of discussing this. I phoned my surgery in the morning, I received a very prompt call back and was booked in for an appointment later that day. Each person I spoke to was very reassuring and kind, enabling me to feel more at ease. I was very impressed with the care and sensitive way my problem was dealt with, from the initial interaction with the person who answered the telephone, to the doctor who called to do the triage, and especially with the GP that I saw regarding the problem. I highly recommend this practice for the focus on treating people as individuals and the excellent care they provide.
Visited April 2024
Review titled Whitstable Medical Practice
Replied on 15 April 2024
Dear Patient Thank you for taking the time to provide such great feedback and we're pleased to hear that you feel you've received excellent care and compassion from the practice team. Your comments will be fed back to them. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Extremely Unhelpful
Rated 1 star out of 5
by Debbie van Tonder - Posted on 30 March 2024
I requested a repeat on my HRT prescription. They gave me 4 patches which is sufficient for two weeks. When I wrote and asked why, I did not receive an answer and now I have re-requested my prescription but have not received it and have run out
Visited March 2024
Review titled Whitstable Medical Practice
Replied on 02 April 2024
Dear Debbie Thank you for your review and I'm really sorry to learn that you have experienced these difficulties with your prescription. We would certainly not want patients to be left with no medication. I will ask a member of the team to contact you today to try and sort this for you and I will look into what has happened and take any appropriate action to try and avoid this happening again. I'm sorry once again and if you have any further questions or concerns then please contact me on 01227 284304. Kind regards. Joanne Jack Patient Safety and Quality Manager
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Review titled Efficient and responsive care
Rated 5 stars out of 5
by Anonymous - Posted on 23 April 2024
My husband rang the practice for me because I'd woken up with severe vertigo symptoms. Within a short amount of time I'd had a phone consultation, and a prescription for some pills had been organised directly to my nominated pharmacy, and an appointment made for later that afternoon for me to attend to see a doctor in person, who was thorough in examining me and confirming it was vertigo and nothing more concerning. I find this typical of the practice, who have to cover a huge number of patients now and so have to triage effectively. Our whole family is registered there and our experience is that whilst the use of phone consultations and online referral forms has necessarily had to increase due to the volume of patients, they are flexible and responsive according to need and urgency. Estuary View is a great facility and the staff are skilled and supportive.
Visited March 2024
Review titled Whitstable Medical Practice
Replied on 24 April 2024
Dear Patient So sorry to hear that you are suffering with vertigo but pleased to hear that you have found the practice to be flexible and responsive to your needs. You are correct that triage has been a necessary step and it does enable patients to be directed to the most appropriate clinician within the appropriate time frame. Thank you very much for taking the time to provide feedback, which will be passed on to the practice team. We hope your medication is taking effect and that you are on the way to making a speedy recovery. Kind regards. Joanne Jack Patient Safety and Quality Manager