Whittaker Lane Med Centre
Daisy Bank, Whittaker Lane, Prestwich, Manchester, Greater Manchester, M25 1EXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Why is it impossible book an appointment
Rated 1 star out of 5
by Anonymous - Posted on 07 May 2024
There's misleading information as to using the online booking system for GP appointments. No pre-bookable appointments are ever available or released as far as I can tell on the patient access app other than asthma, B12, bloods and healthchecks. So how does one go about booking an appointment, I'd like to know?
Visited May 2024
Review titled Whittaker Lane Med Centre
Replied on 07 May 2024
Dear Patient. As like all NHS services we are managing a high demand and appointments do get booked quickly. However, I can assure you that appointments are released every day for routine booking. i.e. every Monday for the Monday after, every Tuesday for the Tuesday after and so forth. This is so we can ensure that there are available appoints every day with ALL clinicians. If you have an issue that is to urgent and cannot wait (on the day emergency) you can contact the practice and ask to speak with a GP who will triage your issues first and then book an appointment if necessary. We hope this helps. Regards WLMC Team
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Review titled Lovely Practice
Rated 4 stars out of 5
by Emma - Posted on 18 December 2023
I wanted to leave this review as I do love this practice and have been with them for many many years, when you do manage to get through and book an appointment/speak with the team they are always so helpful and very knowledgeable. I do think the practice has struggled post-covid as booking an appointment now is much harder than it used to be and the AskMyGP system definitely worked better than the current Patient Access App, as others have said, I have yet to see a single day where appointments are available via the app. Whilst I do think that the app feature could be improved (it's still definitely easier to ring and be sat on hold to get an appointment) the surgery ha great staff and will get you in and work with you to find a suitable appoitment so I will continue to love and recommend wlmc.
Visited December 2023
Whittaker Lane Med Centre has not yet replied.
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Review titled Absolutely Useless
Rated 1 star out of 5
by Anonymous - Posted on 23 October 2023
I just cannot deal with the incompetence from this practice. You phone in to be told to go onto Patient Access to book your appointment. Go onto Patient Access, then there's no way to book an appointment. Want to book an asthma review or a flu jab? Over a month's waiting time. I've been ill for over a week with what I think is a sinus/chest infection and I've had pneumonia before but this practice simply doesn't care. The nhs's advice? "If your cough persists for more than 3 weeks then phone your gp". Good luck with that, you'll never get an appointment anyway so you might as well just keel over and accept your fate. I also love that they're accepting new patients when they can't even handle the patients they have now.
Visited October 2023
Review titled Whittaker Lane Med Centre
Replied on 25 October 2023
Dear Patient Thank you for your feedback. Please accept our sincere apologies for the experience you have had with the practice. We appreciate appointments on patient access can be very limited at times. As patients are directed to the system of support, when booking appointments they often are booked very quickly. However, appointments are released on a daily basis to avoid patients booking too far in advance and leaving no availability. As well as the daily release, we have on-call Doctors every morning and afternoon who are there to triage all urgent requests on the day. These are steps that we have put in place quite recently based on recent patient survey to assist with the pressures. We have received fantastic feedback that this is working for our patients. Regards WLMC Team
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Review titled No available appointments
Rated 5 stars out of 5
by Anonymous - Posted on 14 August 2023
When you can get an appointment the service has been ok. However, there are no GP appointments available even though I've been checking on the app at 8am for over a week. It's ridiculous that you can't book in advance and that's just for a telephone appointment. And that even when you need a physical appointment you are still first given a telephone session. I'd like to know what work is being done to improve the service.
Visited August 2023
Whittaker Lane Med Centre has not yet replied.
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Review titled Terrible Service - doing anything to avoid seeing patients
Rated 1 star out of 5
by Anonymous - Posted on 24 May 2023
Just called up and been told I can't have an appointment today and the best thing to do is to go in to the practice at 8am tomorrow and book myself in for a telephone appointment and then the doctor would then see if I was needed to come in to the practice - are we still operating as if we were in lockdown!? I am a type 1 diabetic patient and have been misdiagnosed by this practice before so why on earth would I trust them to diagnose me correctly over the phone - I dread to think how many times they are doing this to other people. Please avoid, I am going to look at changing practices.
Visited May 2023
Review titled Whittaker Lane Med Centre
Replied on 24 May 2023
Dear Patient Thank you for your comment We are very sorry to hear that you have had a less than perfect experience at the practice. If you would like to contact the practice and ask for the manager, I will be more than happy to discuss this issues and the access pathways we are currently working with Best regards WLMC
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Review titled Old Fashioned Service
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2023
Hard to comment on the services because I struggle to use them. I have to phone hundreds of times to get through. When I do I am met by a tired voice repeating a line they must have said over and over again that there is nothing available. It is a shame because this was once a great practice.
Visited February 2023
Whittaker Lane Med Centre has not yet replied.
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Review titled Good old fashioned service with a smile
Rated 5 stars out of 5
by Dee Ince-Lawal - Posted on 10 February 2023
I have nothing but praise yet again for the team at this surgery. They are a good old fashioned team that will do their best to actually communicate face to face regardless of the current climate. Communication from reception to medical staff is second to none and always with a smile and professional. The doctors have been amazing for both myself and my child, the vulnerable are always top priority here. I have had swift resolutions to medical problems, these doctors are professional, ethical geniuses. They deserve all the praise. Thankyou
Visited February 2023
Whittaker Lane Med Centre has not yet replied.