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Whittington Moor Surgery

Scarsdale Road, Whittington Moor, Chesterfield, S41 8NA

Contact details and opening times

Patient ratings and reviews

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Reviews

Displaying 1 to 4 of 4

  1. Review titled Poor service

    Rated 1 star out of 5

    by Richard Lindley - Posted on 17 March 2025

    Don't use the surgery very often but when I need help it is not available as Whittington moor are saying they do not have enough staff to treat me We moved to a total triage system in November to better manage demand and ensure patients are seen by the right person at the right time. Last week, we received 62 more appointment requests than we had capacity to accommodate. To maintain safety for patients, we will be closing triage when we have reached capacity. We are always striving to find the best ways to serve our patients while ensuring we work safely. We do not have the funds to hire additional staff to increase capacity. Our triage system is under review, we will inform you of any further changes. Whittington Moor Surgery

    Visited March 2025

    Report as unsuitable

    Review titled Whittington Moor Surgery

    Replied on 24 March 2025

    Dear Mr. Lindley, Thank you for your feedback. Our message to patients does emphasise that our capacity is limited, and we are striving to maintain safety. Unfortunately, our funding is not increasing to support an expansion of our capacity. Our practice team is working tirelessly to accommodate all our patients, but the current resources remain insufficient. Please feel free to bring this to the attention of your local MP. Best regards, Tamsin Pasanisi-Cooling Practice Manager

    Report as unsuitable


  2. Review titled Poor practice

    Rated 1 star out of 5

    by Anonymous - Posted on 13 February 2024

    Did not help with my medical issues at all. Just said all my physical issues are down to depression and to take some antidepressants, which I have said many times I didn’t want to take anymore as I have already taken the same ones before and they actually made everything several times worse even after being on them for more than 6 months. Had concerns of it being a physical issue but that was dismissed and never looked into and they never gave any explanation as to why. Didn’t listen, was aggressive and didn’t help. Overall very unempathetic and unprofessional.

    Visited February 2024

    Report as unsuitable

    Review titled Whittington Moor Surgery

    Replied on 19 February 2024

    Thank you for taking the time to leave feedback. I am sorry to hear this is how you felt following your appointment with us. This is not the experience we want for our patients. I would like to look in to this further for you. If you would like to contact the surgery and speak to Tamsin (Practice Manager), or Helen Proud (Operations Manager), we will happily investigate this. Kind Regards Tamsin Practice Manager

    Report as unsuitable


  3. Review titled Surgery Staff

    Rated 5 stars out of 5

    by David Atkinson - Posted on 14 December 2023

    I would like to thank everyone at the surgery for their professional and warm friendly attitude in respect of every time I have visited. Follow up phone calls following results are very good. Getting an appointment over the phone or face to face are dealt with in a timely and efficient manner. Wishing you all a Happy Christmas.

    Visited December 2023

    Report as unsuitable

    Review titled Whittington Moor Surgery

    Replied on 15 December 2023

    Dear David, Thank you very much for taking the time to leave us such a wonderful review. It's always lovely to receive feedback like this. Please be assured I will pass this on to the rest of the team. Marry Christmas.

    Report as unsuitable


  4. Review titled Time

    Rated 1 star out of 5

    by Anonymous - Posted on 10 July 2023

    Awaiting 25 mins to see doctor. No information provided of delays. Also asked to book appointment to extend perscription. Receptionist was unable to help maybe lack of knowledge

    Visited July 2023

    Report as unsuitable

    Review titled Whittington Moor Surgery

    Replied on 11 July 2023

    I apologise for the negative experience you encountered during your visit to our practice. We currently have new staff members undergoing training, which may have contributed to the issues you faced. Rest assured, I will convey your feedback to the team and prioritise making necessary improvements. Regarding the extension of your prescription without complete information, it is challenging for me to provide a specific comment. However, I would appreciate the chance to discuss this matter in more detail. If you are open to it, please contact to the surgery and request to speak with Tamsin, the Practice Manager. Many Thanks

    Report as unsuitable