Whittle Surgery
239 Preston Road, Clayton-le-Woods, Chorley, PR6 7PYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible service
Rated 1 star out of 5
by Paul Torkington - Posted on 06 June 2024
I have had problems ordering repeat prescriptions from this surgery for numerous months and despite ringing and requesting it doesn’t happen . I have been waiting for the complaints manager to contact me regarding the terrible service ,but despite numerous phone calls and promises nothing has happened . I cannot stress enough how poor the service is and can only agree with the majority of reviews scoring 1 out of 5
Visited June 2024
Review titled Whittle Surgery
Replied on 18 June 2024
We are aware that you have now spoken with the Complaints Manager, if this is not the case, please ring the practice on a Tuesday, Thursday or Friday to speak with them.
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Review titled Was originally sceptical
Rated 5 stars out of 5
by Anonymous - Posted on 20 June 2024
I was originally sceptical about the triage and new appointment system. I have found that getting an appointment has been much easier and quicker and from my experience since it was adopted it is definitely working. I have always ordered prescriptions on line either by NHS app or Patient Access since they were introduced and I find the latter easier to use but both very effective. No problems at all with the staff, they are in my experience trying their best to help people with access problems, I witnessed this whilst waiting the other day. Even my concerns about the changes when doctors have retired or nurses have changed have not thankfully been a problem. The only criticism I have is sometime when in the waiting room the music playing in the background is not very calming and and just creates an uncomfortable noise for me personally. Keep going you are doing a great job.
Visited June 2024
Review titled Whittle Surgery
Replied on 24 June 2024
Thank you for your review. We appreciate the positive comments and are glad the triage system is working for you.
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Review titled Useless gp app
Rated 3 stars out of 5
by Phillip williams - Posted on 21 May 2024
Just had to hand deliver my monthly prescription request (again) because the ‘Wonderful App’ has failed again. Why can’t I send it by email as before. Why spend a fortune installing a process which doesn’t work in place of one which did. Meanwhile, elderly people like myself who as the biggest users of the NHS are brushed aside to pacify younger people who are App literate but y need to use the GP service.
Visited May 2024
Review titled Whittle Surgery
Replied on 18 June 2024
NHS England have developed the NHS App to assist patients with requesting prescriptions amongst other things. If you are having problems accessing the app, please contact the practice and one of the team will sit with you and look at the problems you are having.
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Review titled Forward moving ,Backward thinking !
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2023
I was Previously registered at this surgery when it was located at its former dilapidated Preston Road site , getting an appointment was never an issue .Now in its newly located impressive state of the art building looking .(Not sure what it’s like on the inside as I can never get in ), same reason as previous reviews ! Ring bang on 8am,’your in a queue of 30 seems to be the standard automated reply , please request call back and you will keep your place in the queue.Call back arrives 55 mins later to be told there are no appointments ring again tomorrow so on and on and on it goes Modern Britain what an absolute joke.
Visited March 2023
Whittle Surgery has not yet replied.
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Review titled No appointments for children
Rated 2 stars out of 5
by Anonymous - Posted on 15 March 2023
I’ll start by saying that the GP’s and Nurses are fantastic at this practice. But trying to get an appointment is a nightmare. My daughter had a minor injury/pain that definitely did not warrant A&E (especially at the minute when the NHS is advising that only genuine life threatening emergencies are to attend A&E due to the junior doctors strikes). After over one hour on hold I was told there were no appointments for her. I explained that she was a child and should be offered a same day appointment. I spoke to the Practice manager and she was rude and put the phone down on me without saying goodbye. I was told she would call me back. Three hours later I got a call back and they then directed my daughter to A&E which was completely inappropriate and a waste and misuse of resources. I will be informing A&E that we were told to attend there by the GP as they refused to see her.
Visited March 2023
Review titled Whittle Surgery
Replied on 16 March 2023
I am sorry you feel your experience with the practice was poor. I am the practice manager and did not speak to you, therefore I am unsure who you spoke with. If you would like to discuss further please contact the practice and ask to speak with our Operations/Complaints Manager, Vanessa Cant.
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Review titled Appalling appointment system
Rated 1 star out of 5
by James Dainton - Posted on 17 August 2022
The first question of filling out this review, "when did you last visit this GP?". The answer, never. It is impossible to get an appointment at this surgery. Today I was on the phone for 45 minutes, purely for them to answer and tell me that the only way to get an appointment is to ring at 8am. I have been told this before for emergency appointments, but to apply this to all appointments is absolutely ridiculous! Not to mention that they have also recently removed the option to ring at 2pm for an appointment. I am concerned about a lump. Cancer runs in my family on both sides so you can understand why I urgently want this to be checked out. However, even after explaining this to the receptionist I was still told the only way to get an appointment was to ring at 8am, like it is ever possible to get through to them at this time! The complete failing of the appointment system really does make you question the care that this surgery would provide, should you manage to get an appointment.
Visited August 2022
Whittle Surgery has not yet replied.
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Review titled appointments
Rated 3 stars out of 5
by Anonymous - Posted on 20 July 2022
appointment service not fit for purpose, not even able to get a telephone appointment .how am i supposed to book to off work, can't afford to keep ringing everyday on the off chance they have an appointment .why can't we book in advance? seems to be a recurring problem,
Visited July 2022
Whittle Surgery has not yet replied.