Whitworth Medical Centre
Market Street, Whitworth, Rochdale, OL12 8QSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Phone problem
Rated 3 stars out of 5
by Anonymous - Posted on 24 May 2023
Is there a problem with the phones today? I have been “caller number 1” for 53 minutes and then I was cut off ???
Visited May 2023
Review titled Whitworth Medical Centre
Replied on 31 October 2023
Thank you for your feedback. I am sorry that you struggled to get through to use on the telephone. We use a cloud-based system, which sometimes goes down due to poor internet connectivity in the area or other unforeseen reasons.
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2024
Phoned at 8.00am today 22/02/23 for an appointment I was no.29 in the queue waited 40 mins call answered. “I’d like an appointment to see a doctor “ to be told we have nothing available and I’d have to ring at 8am tomorrow. But that’s what I did today abruptly she cut me off and said she had a doctor off and there was nothing she could do. I tried to explain again maybe a telephone consultation no nothing available. The one basic requirement of a surgery is seeing a doctor and they can’t do that. I think your life is in your own hands with this practice as they don’t seem to care. And your receptionist’s need there people skills sorting as being rude seems to be a trend!
Visited February 2023
Whitworth Medical Centre has not yet replied.
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Review titled Excellent community physiotherapist
Rated 5 stars out of 5
by Sue Neilson - Posted on 18 February 2023
The community physiotherapist originally saw me at my GP surgery on 25 September '22 when he suggested a 12-week programme focusing on knee and core strengthening exercises to improve the symptoms caused by a meniscus tear on the right knee, sustained in August '22, which had left me unable to walk or drive for 2 weeks. Rest, elevation and ice were used for a few weeks after the injury occurred, but the knee was still weak. The exercise programme prescribed by this physiotherapist really helped and in 12 weeks got me back to managing 3-mile walks before the sharp pain started up again. Having met up again with this physiotherapist by chance in a local shop, I was able to share this information with him. He suggested that I make another appointment at the surgery so that he could prescribe different exercises. On 16 February '23, I was reassessed by him and given another set of exercises to improve leg strength and balance, which I am currently working through alongside the original exercises. This community physiotherapist is excellent. He listens to me and inspires belief, motivation and a positive attitude towards physical improvement without surgical intervention, which was one of my personal goals. Goal setting is an important aspect in this physiotherapist’s person-centred treatment. I aim to walk again with my walking group, which covers an average of 9 miles each outing. The new 12-week exercises that have been set will hopefully help me to achieve this. This physiotherapist has stated that I can go back for another appointment before the 12 weeks are up, particularly if I feel that I am plateauing again, and he will amend this current exercise programme. It's great to feel that an expert practitioner is there on hand, willing to help me get back to full fitness and working with me to achieve my personal goals. I feel sincere gratitude for all his time, patience, and expertise and cannot recommend this community physiotherapist highly enough. It's clearly not just a job for him, but a means to make a positive difference in the lives of his patients.
Visited September 2022
Review titled Whitworth Medical Centre
Replied on 21 February 2023
Dear Mrs Neilson, Thank you for taking the time to provide the practice with your comprehensive review of our current Physiotherapists and your experience. We are pleased with your positive experience of using the service and happy you are feeling much better. Your positive comments will also reassure other patients who may not have had any previous experience of using the service at the practice. I will ensure that I pass on your lovely comments to the staff member and feedback during our next practice meeting with all other staff members. Regards Sharon Smith Practice Manager