Whyburn Medical Practice
Curtis Street, Hucknall, Nottingham, NG15 7JEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Who you gonna call? Not Whyburn!
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2024
86 call attempts in a day to try to speak to someone and make an appointment. 86 times of hearing that disingenuous "I'm sorry, due to exceptional high call demand at this time we have not been able to answer your call". Its not exceptional if it's Every. Single. Day. After a week of trying and failing to get an appointment, I had to queue on Monday outside the surgery. I arrived at 7:40 and there were already 20 people queuing in front of me, all with the same complaint about the phones. At 8:30 I'd finally got to the front and was given an appointment for a fortnights time. This appointment is needed for a potential Cancer concern, which they were informed of but obviously couldn't careless about. It's not like time is a factor with Cancer! How this practice is allowed to continue like this is beyond me. Utterly useless and failing the community. It's been like this since the practice was sold and it's getting worse by the day. The surgery is now just a skeleton of its former self, limping along with the naive hope that the "Super Health Centre" will actually appear and the Pac can cash out...
Visited February 2024
Review titled Whyburn Medical Practice
Replied on 19 February 2024
Thank you for your comments, I am sorry you were dissatisfied with the service you received. If you would like this to be looked into further please contact Rebecca Dabell at Whyburnmedicalpractice@nhs.net We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Poor patient service
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2024
I have been a patient of this surgery for 25yrs plus, and over the past year the patient service has been so very disappointingly poor. I had a discussion with the practice manager, but unfortunately nothing has changed. Today I visited the surgery to make an appointment to see a doctor again. The receptionist was failed to even listen to me and just kept saying we having no appointments you will need to call in the morning. I was not asking to see a doctor today but just to make an appointment next week. This made me feel like I was doing her a favour and I should not be there the way she behaved. I just walked away. If this is how they treat me I dread to think about how they treat other patients. She made me felt like awful. Absolutely disgusting behaviour.
Visited February 2024
Review titled Whyburn Medical Practice
Replied on 19 February 2024
Thank you for your comments, I am sorry you were dissatisfied with the service you received. If you would like this to be looked into further please contact Rebecca Dabell at Whyburnmedicalpractice@nhs.net We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 29 March 2024
Patient here for over 40 years and have just moved elsewhere. In its day it was amazing but drastic decline now. Some of reception staff downright rude and unhelpful. Hardly any permanent drs. Mostly felt robbed off and not listened to when I was able to get an appointment - dreaded going ! Final straw was after having skin cancer and discharged from The hospital / told by a dr at this practice that I didn’t meet criteria to be referred back to dermatologist to have a mole I was concerned about checked. Had to go to walk in centre as was really ill at beg of year / absolutely amazing - drs thorough and despite wait was diagnosed and sorted with medication. Told to go back to own GP if condition didn’t clear for more meds. Tried to do this and was refused appt and more medication!!!! They are still sending some perscriptions to their onsight boots chemist which closed early last year 2023 - meaning delays to medications.
Visited January 2024
Review titled Whyburn Medical Practice
Replied on 02 April 2024
Thank you for your comments, I am sorry you were dissatisfied with the service you received. If you would like this to be looked into further please contact Rebecca Dabell at Whyburnmedicalpractice@nhs.net We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Bad administration
Rated 1 star out of 5
by Sally Curran - Posted on 06 December 2023
My partner passed away suddenly in Jan 2023 aged 51… myself and the life insurance company have contacted this surgery on numerous occasions to send the medical records over to them so we can get the morgage paid off! But keep getting no where with this ! And getting palmed off with we will call when done! Should have been done months ago!…As I am not only grieving the lost of my partner I am struggling to pay the morgage as it is on my own! Nearly a year down the line and still nothing! This has affected my mental health profoundly… you should be ashamed of yourselfs the pain and stress you have put me through regarding this situation very unprofessional to say the least!
Visited December 2023
Review titled Whyburn Medical Practice
Replied on 11 March 2024
Thank you for your comments, I am sorry you were dissatisfied with the service you received. If you would like this to be looked into further please contact Rebecca Dabell at Whyburnmedicalpractice@nhs.net We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Awful service provider.
Rated 1 star out of 5
by Abbie - Posted on 09 October 2023
I am struggling with my mental health and need to arrange an appointment for therapy and antidepressants. The phone lines are always soo busy and automated response of “we’re too busy to take your call right now please try again soon”. Also, the online appointment booking system never has any availability so i am unable to get an appointment or to even express my concerns. Absolutely awful waste of time paying taxes if you cannot be given the service we pay for.
Visited October 2023
Review titled Whyburn Medical Practice
Replied on 13 October 2023
Thank you for your comments, I am sorry you were dissatisfied with the service you received. If you would like this to be looked into further please contact Ami Halford at Whyburnmedicalpractice@nhs.net We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Awful experience everytime
Rated 1 star out of 5
by Anonymous - Posted on 14 July 2023
Getting an appointment is the first task, then you arrive on time to be sat waiting for 45mins+. Every single time the appointments run late even when I've had the first appointment of the morning I've never been seen on time. Reception staff are rude when asked about the delay. Once in the appointment you see a member of staff that cannot even prescribe your tablets so it's another wait for a Dr to prescribe then I was told it would be sent to one pharmacy and instead it was sent to another so you then are sent on a wild goose chase trying to find your prescription. Avoid!
Visited July 2023
Review titled Whyburn Medical Practice
Replied on 02 October 2023
Thank you for your comments, I am sorry you were dissatisfied with the service you received. If you would like this to be looked into further please contact Ami Ward at Whyburnmedicalpractice@nhs.net We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Rude rude rude!!
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2023
I absolutely hate having to use this surgery! I’ve never had a good experience. On the very rare occasion I need an appointment or something from them it’s an absolute mission every single time. Just spent a good 30 mins waiting in a queue on the phone to find out that all routine appointments have gone for the month, and I’ll need to phone back the next morning to try again so that’s another 30 mins wait tomorrow to probably be told the same thing. They then put the phone down before I could even answer or ask a question. Rude!! Common courtesy costs nothing. Why do us hard workers pay a fortune in national insurance every month and then can’t get an appointment on the odd occasion we need one? Absolute joke! I’m not surprised there are constant reports of emergency services being over-run when you can’t even get one appointment with your GP within the entire month!
Visited June 2023
Review titled Whyburn Medical Practice
Replied on 02 October 2023
Thank you for your comments, I am sorry you were dissatisfied with the service you received. If you would like this to be looked into further please contact Ami Ward at Whyburnmedicalpractice@nhs.net We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Good luck getting an appointment
Rated 1 star out of 5
by Steve - Posted on 31 May 2023
After seeing the nurse fairly regularly, approx once a year, to get my ears syringed, they’ve now told me, I must first see a doctor to confirm I don’t have an ear infection before I can make an appointment with the nurse and this is the new process. After trying for over an hour to get an appointment and the initial ‘were too busy, call back later’ message, I’m now in the queue… please tell me how the doctor will see if I have an infection, if he can’t see anything due to the build up of wax?… which is why I’m trying to get them syringed in the first place! I suspect the practice gets paid by the number of people on its books, rather than how many patients they actually see or help. After finally getting through and speaking to someone, their first ‘routine’ appointment is in about a month!, if I need to see someone sooner, they said to call again tomorrow and go through the whole stupid rigmarole again!!
Visited May 2023
Review titled Whyburn Medical Practice
Replied on 05 June 2023
Thank you for your comments, I am sorry you were dissatisfied with the service you received. If you would like this to be looked into further please contact Ami Ward at Whyburnmedicalpractice@nhs.net We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled No change then
Rated 1 star out of 5
by Anonymous - Posted on 22 April 2023
I recently tried to make an appointment, it took 40 minutes to even get in the queue to speak to a receptionist then a further 45 minutes to be answered. Why does it take 45 minutes to be answered when you are 5th in the queue?. when I finally spoke to the receptionist she politely told there were no appointments available and to call 111 or go to A + E, its no wonder our emergency departments are over run. Maybe we should all cut out the middle man and go directly to 111 but that maybe the practices intention. please do not respond and tell me to contact the practice manager as the online reviews regarding this problem have been going on for many months and clearly nothing has been achieved to resolve the problem.
Visited April 2023
Review titled Whyburn Medical Practice
Replied on 02 October 2023
Thank you for your comments, I am sorry you were dissatisfied with the service you received. If you would like this to be looked into further please contact Ami Ward at Whyburnmedicalpractice@nhs.net We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Unacceptable Not the practice it used to be
Rated 1 star out of 5
by Anonymous - Posted on 18 April 2023
Good Morning I have been trying to get an appointment to speak to a doctor for over a week I was taken poorly 06/04/23 with a sore throat that gradually got worse so bad the only thing I could consume was really cold milk. The back of my throat was so sore and infected and had closed and swollen on one side and my glands on my neck were swollen. I suspect Tonsilitis I called the surgery and it said too many calls try later. Then try again and be left on hold 55 mins and still at 5 before me starting at 7 I eventually hung up as it wasnt getting anywhere near the call being answered. I called again several times but was still unable to get through. I called again yesterday 18/04 and again it said to call back later. I eventually got through at 12.30 only to be told to call back at 8 am in the morning as there were no doctor calls available or I could have an appointment May 7th !! I called back this morning 7.59 it said closed. 30 seconds later too busy try later. Got through at 8.10 and was waiting until 8.35 on hold 5th in line. It was eventually answered and I explained how poorly I had been but as I had been off for over 7 days I would need a fit Certificate only to be told it wasnt an emergency now and to call back tomorrow! I am disgusted and I am unable to return to work until I have a fit Certificate. I am still unwell but luckily I took care of my illness with bed rest etc I have Fibromyalgia and the stress of being treated like this hasnt made it easy for me. I am so upset. Can you please tell how I go about getting this sorted urgently please.
Visited April 2023
Review titled Whyburn Medical Practice
Replied on 20 April 2023
Thank you for your comments, I am sorry you were dissatisfied with the service you received. If you would like this to be looked into further please contact Ami Ward at Whyburnmedicalpractice@nhs.net We are always grateful for patient feedback and appreciate the time you have taken to provide this.