Whyburn Medical Practice
Curtis Street, Hucknall, Nottingham, NG15 7JEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good experience
Rated 4 stars out of 5
by Vicky Hammond - Posted on 21 September 2022
Called GP for an appointment for my daughter. Phoned 9.30. Granted as expected phone lines extremely busy and it took a good few attempts to get through. Took about half hour for call to be answered which is same as most if not all other practices at present. Offered appointment later that day. Daughter was seen and treatment given along with clear follow up advice. Never had an issue at the surgery other than busy phone lines which considering the number of patients calling in is to be expected.
Visited September 2022
Review titled Whyburn Medical Practice
Replied on 21 October 2022
Thank you for your comments. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Sooo bad, bordering on incompetence
Rated 1 star out of 5
by Anonymous - Posted on 12 September 2022
Doesn't reply to emails, months go by without answers to urgent questions and most unprofessional. Should be closed.
Visited September 2022
Review titled Whyburn Medical Practice
Replied on 21 October 2022
Thank you for your comments, I am sorry you were dissatisfied with the service you received. If you would like to discuss this further, please contact Ami Halford @ whyburnmedicalpractice@nhs.net We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Terrible
Rated 1 star out of 5
by churchill - Posted on 01 June 2023
I have been sent 3 letters over the last 6 mths asking me to make an appt to review my meds. Seriously!!! How can I make an appt if I can't get through? I have been calling since the first letter, and now I am in a lot of pain with my knee and still can't get through - absolutely ridiculous. When I worked as a receptionist for a very busy NHS Dental surgery, we had a voice message system, and every single pt was called back - maybe you should think about this Whyburn instead of leaving a lot of very stressed patients continually trying to call you, and being told to call back later or wait in a queue for nearly an hour.
Visited August 2022
Review titled Whyburn Medical Practice
Replied on 05 June 2023
Thank you for your comments, I am sorry you were dissatisfied with the service you received. If you would like this to be looked into further please contact Ami Ward at Whyburnmedicalpractice@nhs.net We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Absolutely abysmal
Rated 1 star out of 5
by Anonymous - Posted on 22 August 2022
It feels like this is a practise waiting to die. On hold for over an hour to try and make an appointment, no appointments available, impossible to make an online booking and only locum doctors. Having been a patient here for over 40 years, it's time to move to a practise that can actually offer the services required.
Visited August 2022
Review titled Whyburn Medical Practice
Replied on 21 October 2022
Thank you for your comments, I am sorry you were dissatisfied with the service you received. If you would like to discuss this further, please contact Ami Halford @ whyburnmedicalpractice@nhs.net We are always grateful for patient feedback and appreciate the time you have taken to provide this.