Widcombe Surgery
3-4 Widcombe Parade, Bath, Avon, BA2 4JTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled care of patients is 1st class
Rated 5 stars out of 5
by Jill mcgarrigle - Posted on 16 October 2024
saw my gp today for an annual review. as always she checked me over and was very thorough. she was professional but caring throughout, very happy that I am now a patient at widcombe surgery.
Visited October 2024
Review titled Widcombe Surgery
Replied on 17 October 2024
Dear Jill, Thank you for sharing your experience with us. We're delighted to hear that your annual review with your GP was comprehensive and that you felt both professionally cared for and supported. It's fantastic to know that you're pleased to be a patient at Widcombe Surgery. Our team is committed to delivering the highest standard of care, and your kind words mean a lot to us. If there's anything else we can assist you with, please feel free to reach out. Kind Regards Mark Little Practice Manager Partner
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Review titled On Line Triage
Rated 5 stars out of 5
by Anonymous - Posted on 26 September 2024
Used this service for the first time and it worked well. Had previously spoken to the surgery receptionist who explained how the system would work so that helped with planning my day. Phone call was received before 10.30 with a very pleasant and empathetic doctor. Saved so much time and a reassuring way forward was planned
Visited September 2024
Review titled Widcombe Surgery
Replied on 17 October 2024
Dear Anonymous, Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that our service worked well for you and that our receptionist was able to provide clear guidance on how the system operates. It's great to know that the phone call with our doctor was both pleasant and empathetic, and that it helped save you time while providing a reassuring plan moving forward. We aim to ensure our processes are as seamless and efficient as possible for all our patients, and we genuinely value your feedback. Should you need any further assistance in the future, please feel free to get in touch. Kind Regards Mark Little Practice Manager Partner
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Review titled Difficult to get appointments
Rated 1 star out of 5
by Anonymous - Posted on 21 September 2024
Three times in the last year my family have needed to see a doctor. All three times we've been told by the receptionist that there are no appointments available for the next six weeks, and they don't take bookings further ahead, but if I ring next week there might be a cancellation. All three times I rang a week later and there were still no appointments. Receptionist just suggested I try the week after again. I went to a private GP instead, one of the cases ended up in a cancer diagnosis.
Visited August 2024
Review titled Widcombe Surgery
Replied on 23 September 2024
Dear Anonymous, I'm truly sorry to hear about your experience, and I understand how frustrating and concerning this must have been for you and your family. GP practices are currently facing significant demand, which can sometimes lead to delays in appointment availability. We are continually working to improve access and ensure that urgent cases are prioritised appropriately. We would welcome the chance to discuss this directly with you so please feel free to contact the surgery directly so we can investigate further. Yours sincerely Mark Little Practice Manager Partner
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Review titled Wonderful medical practice run by people who really care!
Rated 5 stars out of 5
by Honey - Posted on 04 January 2024
I registered with this practice around a year ago, and everyone I’ve met at the surgery so far, from the reception staff, to the nursing staff, as well as several of the GPs who I’ve met with, have all, quite honestly, been wonderful! Compared to some previous surgeries I’ve used in the past (when I’ve lived in other cities) this truly seems to be a surgery in a whole other league! The staff are friendly, personable, and most importantly, they genuinely seem to care and want to do their utmost to help you! The staff also seem to work really well together as a united team, and they seem to care about supporting one another. This means that there is always a nice convivial atmosphere in the surgery too which is very reassuring. I have several long-term health conditions myself, and quite complex medical needs which take quite a lot of management. Nevertheless, I’ve never felt rushed, or dismissed, and I’ve always felt understood, supported, and reassured that the staff are doing their very best to try to help. At times, I’ve been completely astounded by the amount of time the doctors have given me! They seem to go the extra mile, and they have been happy to explain things fully where needed. They make follow up calls, and write very helpful and supportive evidence letters where needed too, and they are exceptionally good communicators in my opinion. I genuinely feel that the staff at this surgery go above and beyond the call of duty, and I wouldn’t hesitate to recommend them, especially to anyone who has a chronic condition, a disability or some complex health needs which require particularly careful management from a team of sensitive and compassionate staff. The team at Widcombe Surgery are a credit to the NHS! Thanks gang!
Visited January 2024
Review titled Widcombe Surgery
Replied on 07 February 2024
Dear Honey, Thank you for your wonderful review! We're thrilled to hear that you've had such positive experiences with our team at the Surgery. Providing compassionate and comprehensive care is our top priority, and we're grateful for your recognition of our efforts. Your recommendation means a lot to us, especially knowing that we've been able to support you through your health journey. We're here for you whenever you need us, and we'll continue to strive to exceed your expectations. Thanks again for your kind words. Best regards, Mark Little Practice Manager Widcombe Surgery
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Review titled Outstanding Patient Journey
Rated 5 stars out of 5
by Anonymous - Posted on 06 December 2023
I have been registered with this Practice for 13 years and have currently had some medical health issues that can cause erratically occurring panic attacks. The reception team have been exceptionally efficient, kind and confidence inspiring; supporting me and liaising with my doctor, who always goes the extra mile to address and reassure me regarding my symptoms. I really appreciate the quality of staff in this friendly local Practice. Thank you so much.
Visited December 2023
Review titled Widcombe Surgery
Replied on 07 February 2024
Dear Anonymous, Thank you for taking the time to share your experience with us. We're grateful for your loyalty and trust over the past 13 years. It's heartening to hear that our reception team and doctors have been able to provide you with efficient, kind, and confidence-inspiring support during your medical health issues and panic attacks. Ensuring our patients feel reassured and well-cared for is our utmost priority, and we're glad that you've felt supported and appreciated the quality of our staff. Your words mean a lot to us, and we're here for you whenever you need us. Thank you for choosing our practice, and please don't hesitate to reach out if you have any further needs or concerns. Kind Regards Mark Little Practice Manager
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Review titled Excellent doctor
Rated 4 stars out of 5
by M williams - Posted on 27 October 2023
I was very impressed by the partner doctor who saw me regarding my “tiredness”. She was very thorough and kind in her assessment. Due to nurse shortages she took my blood, and although this took some time (perhaps the practice could consider longer appointments for the nursing staff for phlebotomy!?) and discussed my case holistically and she did not rush. I was very pleased with the care I received
Visited October 2023
Review titled Widcombe Surgery
Replied on 07 February 2024
Thank you for sharing your experience with us! We're delighted to hear that you had a positive encounter with our GP regarding your concerns about tiredness. Providing thorough and compassionate care is our priority, and we're glad that you felt supported throughout the assessment. We appreciate your feedback regarding the phlebotomy process. We're always looking for ways to improve our services, and your suggestion about longer appointments for nursing staff for phlebotomy is duly noted. If you have any further feedback or questions, please don't hesitate to contact us. Your input is important to us, and we're here to assist you Best regards, Mark Little Practice Manager
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Review titled Outstanding service
Rated 5 stars out of 5
by Debbie Slann - Posted on 24 August 2023
Triaged to the appropriate clinician by the wonderful receptionist I am super pleased to have experienced first hand cheerfulness, efficiency and a voice who spoke volumes as to how passionate they are to provide a seemless service. Generally the receptionist is the initial forefront of any GP practice to help and support you through your enquiries and I feel that I have already been treated as an individual with respect and understanding.
Visited August 2023
Review titled Widcombe Surgery
Replied on 25 August 2023
Dear Debbie, Thank you for taking the time to share the positive experience you had at the surgery. We try hard to meet our patients expectations, so it is always rewarding to hear feedback such as yours. I look forward to sharing your comments with the surgery team. Kind regards. Mark Little - Practice Manager
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Review titled Kind and Caring
Rated 5 stars out of 5
by Anonymous - Posted on 24 August 2023
Due to a recent illness I have attended the practice on a few occasions over the last few weeks. I have to say that all the staff that I have spoken to either on the phone, at reception or in my appointments have been so kind and caring. People are often quick to complain in this day and age especially about the NHS but based on my experience, I would recommend Widcombe Surgery to anyone. I feel very fortunate to be have been looked after by such a wonderful group of people. Thank you for everything that you do.
Visited August 2023
Review titled Widcombe Surgery
Replied on 03 November 2023
Dear Anonymous, Thank you very much for taking the time to leave such fantastic feedback about the surgery! I look forward to sharing your kind words with the team. Kind Regards Mark Little Practice Manager