Wide Way Medical Centre
Wide Way, Mitcham, Surrey, CR4 1BPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Long wait
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2025
I had to queue up at least 25 mins to print the blood forms and to my surprise the printers were not working. another half and hour to 40 mins to just print few forms. I’m not sure when they going to fix this system. Queues are getting longer and the system is either slow or it doesn’t work.
Visited January 2025
Review titled Wide Way Medical Centre
Replied on 30 January 2025
Thank you for taking the time to share your concerns. We sincerely apologise for the inconvenience you experienced while waiting to have your blood forms printed. We understand how frustrating this must have been, and we truly appreciate your patience. We recognise that delays at reception, particularly due to technical issues, can be disruptive to our patients. To address this, we are implementing the following measures: IT System Review: We are working closely with our IT support team to assess and resolve the recurring issues with our printers and system speed to ensure smoother operations. Queue Management Improvement: We are exploring ways to streamline face to face patient queries and administrative tasks at reception to reduce waiting times, including better staff allocation during peak hours. We truly appreciate your patience and feedback, as it helps us improve our services. If you experience similar issues in the future or have any further concerns, please do not hesitate to let us know so we can assist you promptly.
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Review titled Excellent Service
Rated 5 stars out of 5
by Alex - Posted on 10 December 2023
My recent experience makes me wonder why the NHS cops such bad press. I found it easy to make my initial appointment, the Doctor I saw was extremely thorough, and I was not rushed. The Doctor helped get to the root of the problem swiftly albeit this required more than one consultation but again was done expeditiously and I truly believe this was because the Doctor I saw had the interests in my wellbeing as their primary concern.
Visited December 2023
Review titled Wide Way Medical Centre
Replied on 30 January 2025
Thank you so much for taking the time to share your positive experience with us. We truly appreciate your kind words and are delighted to hear that you found the process smooth, thorough, and patient-centered. At Wide Way Medical Centre, our priority is always the well-being of our patients, and it is incredibly rewarding to know that you felt well cared for during your consultation. We will make sure to pass on your feedback to the team, as it serves as great encouragement to continue providing high-quality care. If there is anything else we can do to support you, please don’t hesitate to reach out. Thank you again for your thoughtful words they mean a lot to us.
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Review titled No, thanks
Rated 1 star out of 5
by Anonymous - Posted on 15 September 2023
Receptionist could not find me on the system at first so the checking in took some time. The Dr saw me 1 hour late, he did not offer any apology. He visited me without washing his hands first and just told me it is a viral infection. I then had to ask "so what do i do? Do i take merds? Am i contagious" and so on, otherwise the dr would have happily ended the appointment after 5 mins only. Lack of care and empathy, I work in healthcare so I know what to expect at appointments. I won't be back and I do not recommend this GP.
Visited September 2023
Review titled Wide Way Medical Centre
Replied on 30 January 2025
Thank you for sharing your experience with us. I’m truly sorry to hear that your visit did not meet your expectations, and I appreciate the opportunity to address your concerns. I sincerely apologise for the delay in checking you in and for the long wait to see the doctor. We understand how valuable your time is, and we are actively reviewing our appointment scheduling and administrative processes to minimise such delays. Additionally, I regret that you felt your consultation lacked the care and empathy you rightfully expect. Patient-centered care is our priority, and I will be sharing your feedback with our clinical team to ensure we continue to provide thorough, compassionate, and informative consultations. It is also a standard practice for our clinicians to follow hygiene protocols, and we will reinforce this with our team. I understand your frustration, and I am very sorry that you left feeling dissatisfied. If you would like to discuss this further, please feel free to contact us directly, and ask to speak with the Practice Manager. I’d be happy to address your concerns in more detail. Your feedback is invaluable in helping us improve our service. Once again, I apologise for your experience, and I appreciate you taking the time to bring this to our attention.