Wigton Group Medical Practice
South End, Wigton, Cumbria, CA7 9QDContact details and opening times
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Reviews
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Review titled Call ended without getting through
Rated 3 stars out of 5
by Hazel - Posted on 24 July 2024
I tried to make an appointment by going into the surgery only to be told that they can't do that I have to ring in ( I don't visit the doctor's often) So I returned home and called. After waiting 25 mins on the phone I got down to caller No. 1 then the phone switched to a ring tone for another 5 minutes then hung up. Didn't get to speak to anyone or get an appointment.
Visited July 2024
Review titled Wigton Group Medical Practice
Replied on 24 July 2024
Dear Hazel, sorry you have been having problems getting through to us this morning. The telephones tend to be very busy first thing. We suggest to patients they avoid phoning at 8am where possible. I have checked the system and there does not appear to be any obvious technical problems. Since February 24 we introduced a change to our management of appointments which has resulted in an increase of appointments available across the clinical team. There is also now an alternative option where you can request an appointment via our website ‘Contact us online’ or the NHS app. WWW.WIGTONMEDICALPRACTICE.NHS.UK You can book an appointment by: We would advise all patients to use the online system as much as possible to minimise delays and to ensure that we are able to triage all requests effectively. As a last resort and for patients who aren’t able to use the online consulting platform, the care navigator will fill out a triage form for you over the phone and liaise with the duty doctor who works with them in the phone room to advise on an appropriate appointment. Getting you the RIGHT help FIRST time! Our Online Consulting platform allows you: 1. To seek self-help information from the NHS, through our surgery website. Services include self-help information, advice or help from local services which may be appropriate for your condition, such as self-referral services or help from your local pharmacy. 2. To seek medical advice online from Wigton Group Medical Practice for your condition. 3. To seek general or administrative advice (e.g. for fit-notes, referrals, secure messaging to admin and reception staff, etc). 4. Request repeat medication. We always recommend patients to use the NHS APP to request repeat medications but when this is not possible (e.g. requesting medications on behalf of children), you can phone the dedicated prescription line on 016973 44668 (available 24/7) Why use Online Consulting? • Since July 2020, General Practice in the UK has faced unprecedented demand (up to 40% more than pre-Covid levels). The recruitment crisis has meant that the number of GPs in the workforce has not increased to meet the extra demand so tools such as online consulting are essential to ensure safe and efficient prioritisation of patients’ needs. Online consulting allows clinicians to gather as much information from patients as possible so that safe and appropriate management can then be planned. • Queries can be clinical or administrative in nature, and in many cases, we may not need to see you face-to-face meaning those that really need to see a GP face-to-face are more able to do so. Our Online Consulting Platform should not be used for emergencies. We have a vast array of specialist staff on hand, from first contact physiotherapist, first contact mental health practitioners, advanced clinical practitioners, GPs, Practice Nurses and Living well coaches. Kind regards, Anna (Practice manager)
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Review titled Such good service
Rated 5 stars out of 5
by Janet Blacklock - Posted on 14 June 2024
Today I saw the phlebotomist She was friendly efficient & done a great job No bruising as yet I feel lucky to be a patient with this practice everyone is so polite & do their best to help My appointment was 11.45am i was back home in Thursby by 12.15 That’s good servicec
Visited June 2024
Review titled Wigton Group Medical Practice
Replied on 24 July 2024
Thank you so much for your kind feedback. Your comments have been passed on to the member of staff.