Wigton Group Medical Practice
South End, Wigton, Cumbria, CA7 9QDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Atrocious.
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2025
Place is always quiet as a mouse but i have to wait days to see anyone. Service has been getting worse since 2022. Im just sick of it. Changes need to be made. Went in 3 times last week because the phone lines were busy, no cars outside, no one inside but i was told to ring then i ring, i was told nothing till next week. Just needed to change medication... explained myself 5 times.
Visited January 2025
Review titled Wigton Group Medical Practice
Replied on 27 January 2025
Thank you for sharing your feedback. We are sorry that you feel dissatisfied with your recent experience. While we understand your frustration, we would like to provide some context about the changes and improvements we’ve made at the practice over the past year. Since 2018, we’ve faced significant challenges due to a number of regular clinicians either leaving or retiring, which led to some temporary instability as we worked to recruit new clinicians. Fortunately, we’ve now been able to successfully recruit experienced advanced clinical practitioners and three new doctors to join our team, alongside our remaining three doctors. These additions are part of our commitment to providing continuity and high-quality care to our patients. To enhance patient access, we’ve implemented a triage system that ensure all appointment requests—whether by phone or online consult—are reviewed by a GP working alongside our care navigators. This ensures that patients are directed to the most appropriate clinician, such as a first contact physiotherapist, mental health practitioner, advanced clinical practitioner or doctor, depending on their needs. Not all issues require same-day appointments, but rest assured that every request is assessed safely and appropriately. Additionally, we upgraded our phone system in October to include a call back feature, which many patients have found useful. We’ve also introduced a prescribing team to assist with medication-related queries, another step forward based on feedback from our patients. We are confident that these improvements, alongside the dedication of our team, are helping us meet the needs of our community. However, if you have specific concerns, we encourage you to contact us directly so we can investigate and address them appropriately. Thank you for taking the time to provide your feedback.
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 January 2025
Today I attended the surgery for a routine blood test. The practice texted me to say the test was due, I made an appointment and had the test today. I was seen ion time, staff were friendly and courteous and in my opinion are doing a good job during, what are sometimes, difficult circumstances.. (Staff sickness, holidays etc. We should all be "patient patients" Thank you
Visited January 2025
Wigton Group Medical Practice has not yet replied.
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Review titled Diabolical 'service'
Rated 1 star out of 5
by Rebecca Smith - Posted on 22 January 2025
Please respond to my review instrad of deleting it like you have twice before. Today, I called Wigton Group Medical Practice for advice about my son, who had badly cut his thumb whilst at school. I was on my way to collect him. The care navigator who answered the phone didn't know if they'd be able to help, so went to find out and then told me she'd ring me back. I expressed the urgency of the situation stating that my son was faint and had been bleeding for over 20 minutes despite continued efforts to stop it and she then told me a nurse might be able to squeeze him in, but that it best to go to Keswick or Penrith. When we collected our son, he was pale and shaky, laid on his back, and still heavily bleeding. Feeling that the trip to Keswick or Penrith may be too far, we took him to Wigton Medical Centre for the medical help he required. I'm not sure they're used to dealing with urgent medical situations. My son laid out on several chairs while my husband and I tried to get help. The receptionist said she'd go and see what she could do but returned to tell us that the nurses were having their lunch upstairs. When we asked how long they would be, she said she didn't know, then left us lying there in the waiting room. At this point, blood was pouring through the temporary bandages that the school had dressed his thumb with, and my husband went to the same receptionist to ask for help. She replied to say she couldn't. Thankfully, we had a first aid kit in the car, so we grabbed more bandages from there to place over the leaking ones. After 10 minutes with several clinicians walking by and smiling at us laying there, we decided to leave. If you need medical attention, this medical centre is certainly not the place to go.
Visited January 2025
Review titled Wigton Group Medical Practice
Replied on 27 January 2025
Thank you for taking the time to share your experience. We are sorry to hear about your son’s injury and any distress caused during what must have been a very worrying time for your family. We would like to clarify a few points to address the concerns you have raised: • Our care navigator provided the correct initial advice over the phone, to attend a Minor Injuries Unit (such as Keswick or Penrith). As a general practice, we do not provide emergency care, and we are unable to offer stitches or treatments for significant bleeding injuries. This is why you were advised to seek care at a Minor Injuries Unit, which is equipped to handle such situations. • Our practice is legally obligated to ensure that staff have adequate breaks, including lunch. At no point were you told that no one would assess your son. In fact, a nurse arrived to see him within five minutes of your departure, but unfortunately, you had already left the premises. • We understand that it may have been frustrating to wait under such circumstances, but it’s important to note that emergency treatment is outside the remit of general practice. Our team’s primary focus is to ensure patients receive appropriate care by directing them to the most suitable service. We regret that your experience left you dissatisfied, and we sincerely hope your son has since made a full recovery. Your feedback is valuable and will be shared with the team to ensure we continue to communicate as clearly and compassionately as possible.
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Review titled Managed terribly
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2025
Everytime anyone goes. They wait an entire lifetime only to be told misinformation. You need strong leadership and management. Its been terrible for a few years now. My parents always come out worse! Then we have to go hospital, clog up the sytem more. Wish wigton had a general practice ran by competent people. Everytime i go with my mum theres some inexperienced staff member dealing with her, or get her to come back again and again and again! it's infuriating
Visited December 2024
Review titled Wigton Group Medical Practice
Replied on 27 January 2025
Thank you for sharing your feedback. We’re sorry to hear about your frustrations and would like to encourage you to utilise our complaints procedure where we can look into specific concerns. More information on the complaints process is available on the practice website – www.wigtonmedicalpractice.nhs.uk
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Review titled Call ended without getting through
Rated 3 stars out of 5
by Hazel - Posted on 24 July 2024
I tried to make an appointment by going into the surgery only to be told that they can't do that I have to ring in ( I don't visit the doctor's often) So I returned home and called. After waiting 25 mins on the phone I got down to caller No. 1 then the phone switched to a ring tone for another 5 minutes then hung up. Didn't get to speak to anyone or get an appointment.
Visited July 2024
Review titled Wigton Group Medical Practice
Replied on 24 July 2024
Dear Hazel, sorry you have been having problems getting through to us this morning. The telephones tend to be very busy first thing. We suggest to patients they avoid phoning at 8am where possible. I have checked the system and there does not appear to be any obvious technical problems. Since February 24 we introduced a change to our management of appointments which has resulted in an increase of appointments available across the clinical team. There is also now an alternative option where you can request an appointment via our website ‘Contact us online’ or the NHS app. WWW.WIGTONMEDICALPRACTICE.NHS.UK You can book an appointment by: We would advise all patients to use the online system as much as possible to minimise delays and to ensure that we are able to triage all requests effectively. As a last resort and for patients who aren’t able to use the online consulting platform, the care navigator will fill out a triage form for you over the phone and liaise with the duty doctor who works with them in the phone room to advise on an appropriate appointment. Getting you the RIGHT help FIRST time! Our Online Consulting platform allows you: 1. To seek self-help information from the NHS, through our surgery website. Services include self-help information, advice or help from local services which may be appropriate for your condition, such as self-referral services or help from your local pharmacy. 2. To seek medical advice online from Wigton Group Medical Practice for your condition. 3. To seek general or administrative advice (e.g. for fit-notes, referrals, secure messaging to admin and reception staff, etc). 4. Request repeat medication. We always recommend patients to use the NHS APP to request repeat medications but when this is not possible (e.g. requesting medications on behalf of children), you can phone the dedicated prescription line on 016973 44668 (available 24/7) Why use Online Consulting? • Since July 2020, General Practice in the UK has faced unprecedented demand (up to 40% more than pre-Covid levels). The recruitment crisis has meant that the number of GPs in the workforce has not increased to meet the extra demand so tools such as online consulting are essential to ensure safe and efficient prioritisation of patients’ needs. Online consulting allows clinicians to gather as much information from patients as possible so that safe and appropriate management can then be planned. • Queries can be clinical or administrative in nature, and in many cases, we may not need to see you face-to-face meaning those that really need to see a GP face-to-face are more able to do so. Our Online Consulting Platform should not be used for emergencies. We have a vast array of specialist staff on hand, from first contact physiotherapist, first contact mental health practitioners, advanced clinical practitioners, GPs, Practice Nurses and Living well coaches. Kind regards, Anna (Practice manager)
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Review titled Such good service
Rated 5 stars out of 5
by Janet Blacklock - Posted on 14 June 2024
Today I saw the phlebotomist She was friendly efficient & done a great job No bruising as yet I feel lucky to be a patient with this practice everyone is so polite & do their best to help My appointment was 11.45am i was back home in Thursby by 12.15 That’s good servicec
Visited June 2024
Review titled Wigton Group Medical Practice
Replied on 24 July 2024
Thank you so much for your kind feedback. Your comments have been passed on to the member of staff.