Willow Bank Surgery
Meir Primary Care Centre, Weston Road, Meir, Stoke-on-Trent, Staffordshire, ST3 6ABContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor at best
by Steven - Posted on 17 April 2025
Visited the doctor, actually saw a nurse, she didn't seem to listen and sent me for blood tests, after the test had a call from willow bank to book me in regarding blood test results. I took a evening off work and attended. The nurse didn't know why I was there so I explained that I had blood tests a 2 weeks ago, her reply was "I don't know why you have been sent to me I don't usually do blood test results" the nurse couldn't explain part of my results because, as she said "I'm not a doctor" so I left, having list half a day's pay and no wiser. I called willow bank to complain and was told I would get a call at half past 5, this never happened, the next day I called to ask why I hadn't been called, I was told I would get a call back, still haven't, still don't know what's going on and half a day's wages down. It's shocking that this passed as health care, my wife and kids moved from this doctors for similar reasons, I will be joining them
Visited April 2025
Willow Bank Surgery has not yet replied.
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Review titled Doctor
Rated 2 stars out of 5
by Anonymous - Posted on 15 April 2025
Had appointment whilst there asked about my blood results doctor said yes I can see on screen that need to talk about results but I would have to make another appointment I ask why she said she hadn’t enough time. But she was 10 minutes later coming in. What would have happened if I was 10 minutes later, not impressed with this service.
Visited April 2025
Willow Bank Surgery has not yet replied.
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Review titled Positive experience with nurse practitioner
Rated 4 stars out of 5
by Anonymous - Posted on 27 March 2025
Despite being disheartened at being 29th in the queue at 8am, by 8.35 the helpful receptionist had got me an appt that afternoon in Longton. The surgery there is clean and tidy and the receptionist was lovely. The male nurse practitioner was extremely thorough and actually read my medical history which was novel! On time, and very well taken care of on this visit. Isn't always the case with the GPs
Visited March 2025
Willow Bank Surgery has not yet replied.
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Review titled Great GP
Rated 5 stars out of 5
by Anonymous - Posted on 22 March 2025
Very attentive! Ensured I was happy and comfortable with the care I received! The lady who saw me made my visit much better than I expected.
Visited March 2025
Willow Bank Surgery has not yet replied.
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Review titled The standard of Professional service.
Rated 4 stars out of 5
by Kayode Oladejo - Posted on 21 March 2025
The staff seen on the day of my appointment acted professionally. She shown the depth understanding of the nature of my clinical issue. She listened to my opinion and gave response to my questions.
Visited March 2025
Willow Bank Surgery has not yet replied.
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Review titled Nurse practitioner
Rated 4 stars out of 5
by Anonymous - Posted on 29 March 2025
My son was having an injection as the nurse was very friendly and chatty, she joked with him and put him at ease and it was really nice to see.
Visited March 2025
Willow Bank Surgery has not yet replied.
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Review titled Staff attitude
Rated 4 stars out of 5
by Anonymous - Posted on 06 March 2025
I had two appointments within a few days, one lady i spoke with was incredibly approachable and made me very at ease with my appointment. Couldnt fault her. Second lady i spoke to was quite the opposite. Very dismissive, was not very understanding of my concerns and made me feel like not wanting to attend anymore appointments with her as i came out feeling far worse than i went in.
Visited March 2025
Willow Bank Surgery has not yet replied.
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 25 March 2025
Helpful receptionist quick and assertive. Doctor was okay. Reception helped me sort out what I needed
Visited March 2025
Willow Bank Surgery has not yet replied.
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Review titled So helpful!
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2025
I have just registered at this practice, and this was my first appointment. They were able to give me prescription straight away, for the meds I'm on.
Visited March 2025
Willow Bank Surgery has not yet replied.
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Review titled Not bad practice
Rated 4 stars out of 5
by Irene Humphries - Posted on 13 March 2025
This practice is ok. But very slow and waiting time poor if I had a serton time appointment, thay not on time, waiting.
Visited March 2025
Willow Bank Surgery has not yet replied.