Willow Practice
Hounslow Avenue, Hounslow, Middlesex, TW3 2DYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Willow Practice = The Best !
Rated 5 stars out of 5
by Therasa Rampton - Posted on 10 July 2024
I find my self extremely lucky to be a patient of Maswell Park Heath Centre (Willow Practice). of nearly 25 years. I was seen today and as usual the staff at reception were welcoming, kind and courteous. The Doctor straight away apologised for seeing me later than my appointment time, but I said that there is no need as we all know how busy and stretched the NHS is on the whole. The Doctor went thoroughly through my problem with a kind and organised manner. X-rays, blood tests and physio organised. As always, a fabulous service. I am never made to feel rushed to which to me is very important (as i am sure most people feel the same way). Thank you "Willow Practice" I appreciate everything you have done for me.
Visited July 2024
Review titled Willow Practice
Replied on 11 July 2024
Thank you for taking the time to submit your most kind review! Receiving such really does help to motivate all of our staff to continue to strive to offer the very best levels of care to all of our patients, despite the ongoing pressures. Please accept my personal thanks also. Justin Nicholas Tippins Practice Manager
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Review titled A very caring environment
Rated 5 stars out of 5
by B Girling - Posted on 09 January 2024
I was given an emergency appointment which ment I was given an appointment on the same afternoonl that I requested it. I had difficulty breathing and was monitored in the surgery while I waited for an ambulance. Two doctors were in attendance and a nurse. During the time that I waited there was very heavy rain and parts of the surgery was flooded. The attention paid to me was not affected by the flooding. I only learnt that areas of the practice had been flooded when I was being taken out of the room I had occupied and saw that the corridor floor and waiting area was very wet and people were cleaning up with mops and mop bucket. I believe the date was 12th June 2023.
Visited June 2023
Review titled Willow Practice
Replied on 11 January 2024
Good Morning and a very happy new year to you, Please accept our gratitude for taking the time to submit such a kind review. I shall pass this on to the team. We did indeed have a serious flood last year, but our provision of care to our patients remained, as it always does, our highest priority. It is always lovely to read that this effort is recognised by any patient. Many thanks, Justin Nicholas Practice Manager
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Review titled Concerns
Rated 3 stars out of 5
by Anonymous - Posted on 29 August 2022
I recently attended this practice and was concerned to see an advertisement for a private aesthetic clinic. I feel that this is totally inappropriate for a doctors surgery, particularly as there could be patients who are young and vulnerable with body image issues.
Visited August 2022
Review titled Willow Practice
Replied on 02 September 2022
Good afternoon and many thanks for your review. Thank you for bringing this to our attention as I can assure you that we do not allow any such advertising within the building, recommend any private clinics to any of our patients. All three Practices which are housed within the Health Centre perform periodic sweeps of the building due to a history of various services and clinics putting up unsanctioned adverts in the waiting areas. Any which are found are removed. If any patient ever sees such on display again, rather than leaving a review, please kindly alert us via Reception, email willowpractice@nhs.net or by leaving a note if you would prefer to remain anonymous. Ideally please point out the offending display so that we are able to contact the offending company or service to investigate. I hope that this reassures. Many thanks Justin Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by C.R.Srinath - Posted on 30 August 2022
I am given to understand that the General Practices and I would be be that I too happy that I too would be getting good service.
Visited August 2022
Willow Practice has not yet replied.