Willow Tree Surgery
2 Jollys Lane, Hayes, Middlesex, UB4 9BGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good service
Rated 4 stars out of 5
by Kirsty Brigdale - Posted on 05 September 2024
Had a good appointment. Dr was very thorough and took my comments seriously. Good experience. Dr was also friendly. Reception staff polite and nice.
Visited September 2024
Review titled Willow Tree Surgery
Replied on 16 September 2024
Dear Kirsty, Thank you for your lovely feedback. I am happy you had a good experience and will pass your feedback onto Doctors and staff. Regards Sonia Cavill (Operations Manager)
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Review titled Good practice
Rated 5 stars out of 5
by Marie - Posted on 03 October 2024
I had been dealing with reoccurring lung infections for a long time and it’ll it hadn’t been for this doctor who went above and beyond I would be no further with getting to see chest and allergy to address my problem
Visited August 2024
Review titled Willow Tree Surgery
Replied on 04 October 2024
Dear Marie, Thank you for taking the time to leave your review. I am happy you found the surgery met all your needs. The doctors and staff work hard to ensure our patients get their needs met. I will pass your feedback on to the doctor. Sonia Cavill Operations manager
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Review titled Great practice, very professional
Rated 5 stars out of 5
by Alexandra - Posted on 03 September 2024
Very professional,always serious and prompt. Highly recommended. Doctor listened and then explained certain things about medication which was reassuring.
Visited July 2024
Review titled Willow Tree Surgery
Replied on 16 September 2024
Dear Alexandra, Thank you for your feedback. I am happy you felt reassured and listened to. I will pass your feedback to the doctor. Many thanks, Sonia Cavill (Operations Manager)
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Review titled Very kind people
Rated 5 stars out of 5
by Sue - Posted on 18 September 2024
I have never had any problems being helped I called today and have been given a phone consultation for today very good care for my condition
Visited July 2024
Review titled Willow Tree Surgery
Replied on 18 September 2024
Dear Sue, Thank you for your feedback. It is nice to know you feel happy with the service we provide. Regards Sonia Cavill Operations manager.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2024
The pharmacist gave me really good advice in terms of what deficiency I had and will be hopefully on the way to take it and accurately explained how I should take it.
Visited April 2024
Review titled Willow Tree Surgery
Replied on 16 September 2024
Dear Patient, Thank you for your feedback. It is nice to hear you had a good experience with the pharmacist. I will make sure this is fed back to the pharmacist. Regards Sonia Cavill (Operations Manager)
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Review titled Friendly welcoming staff
Rated 4 stars out of 5
by Nadeem - Posted on 08 April 2024
I recently had a blood test and was worried as it was rather high on the cholesterol.. after speaking with the pharmacist and discussing my option and diet I felt so much better knowing I have other options with a healthy diet and exercise.. this was all thanks to the caring pharmacist and her advice .
Visited April 2024
Review titled Willow Tree Surgery
Replied on 16 September 2024
Dear Nadeem, Thank you for your feedback. I am happy you found the pharmacist knowledgeable and caring. I will pass this back her. Regards Sonia Cavill (Operations Manager)
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Review titled Great practice
Rated 5 stars out of 5
by Helen - Posted on 22 April 2024
I can't praise all the staff at willow tree surgery enough for all the support and help they have given. The pharmacist was very helpful and changed some of my medication for my diabetes. I was struggling with pain after surgery and the pharmacist changed the dose to help with my pain. I feel so confident now to talk to a doctor or pharmacist at willow tree.
Visited March 2024
Review titled Willow Tree Surgery
Replied on 16 September 2024
Dear Helen, Thank you for your feedback. It is nice to know you feel happy and confident with the surgery. I will make sure this is passed on to all members of staff. Regards Sonia Cavill (Operations Manager)
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Review titled Worst practice ive been with
Rated 1 star out of 5
by Anonymous - Posted on 05 February 2024
Me and my partner whe treated unprofessionally went in on a cancer sceare and was told we would resive a letter to go to a breast clinic to then find out 2 weeks later that they forgot to put the request in and the did it today now we are waiting a another 2-4weeks for an appointment
Visited January 2024
Review titled Willow Tree Surgery
Replied on 16 September 2024
Dear Patient, Thank you for your feedback. Please call to enable me to look into this as you have not left your name. Regards Sonia Cavill (Operations Manager)
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Review titled Fantastic Practice!
Rated 5 stars out of 5
by Natalie Kendrick - Posted on 10 August 2023
Willow Tree Surgery are a breath of fresh air. Very well organised, friendly, efficient, clean and tidy. Everyone from the receptionists, Practice Manager and the doctors themselves are so kind and helpful. Appointments are easy to book and quickly available. Can't praise Willow Tree Surgery enough, they are a credit to the NHS Service.
Visited August 2023
Review titled Willow Tree Surgery
Replied on 16 September 2024
Dear Natalie, Thank you for your lovely feedback. We try hard to help patients in any way we can and appreciate hearing when we get it right. I will make sure your feedback is passed on to all staff. Regards Sonia Cavill Operations Manager
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Review titled Terrible for appointments
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2024
Tried to get an emergency appointment in the space of 3 minutes they was gone was calling this morning eventually walked into the surgery with no phones ringing however was on hold for 22 minutes!!! I spoken to a young girl nicole that was incredibly rude and argumentative on the phone saying no appointments call back tomorrow morning of it’s an emergency or go to Uxbridge. I’m in incredible pain this service as a tax payer in incredibly incentive and overall very disappointing. Tried to speak to a manager but was told on the 07/03/2024 that there was none available. Overall service is terrible our NHS should be run with care, kindness and be able to deal with vulnerable people. You do not get that at this surgery you have kids/young girls on the phones and no professionalism what so ever.
Visited August 2023
Review titled Willow Tree Surgery
Replied on 16 September 2024
Dear Patient, Thank you for your feedback. I am sorry to hear of your experience, please give me a call to enable me to look into this. Mornings can be exceptionally busy as staff are attending to walk in patients as well as phone calls. However, I am sad to hear you feel you were not treated with the courtesy we aim to provide. Regards Sonia Cavill Operations Manager