Willow Wood Surgery
Crook Lane, Winsford, Cheshire, CW7 3GYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2024
Having never been to Royal Stoke hospital I had horrible experience last Monday 15:04/24 as a result I came home and phoned my hp next day the receptionist was so lovely so helpful and understanding as are all the staff at the surgery just want to say thank you for all your support
Visited April 2024
Review titled Willow Wood Surgery
Replied on 25 April 2024
Hello, Thank you for your lovely review, I have shared it with both the clinical and admin team at Willow Wood Surgery. Kind Regards Harriet Business Support Manager
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Review titled Receptionist
Rated 5 stars out of 5
by Bevy Parker - Posted on 22 March 2024
I have just had a knee operation and needed to book to have staples removed she explained it was wound care asked if I had pen and paper which I didn’t so took the time to email me the details. Very helpful and friendly credit to your team thank you
Visited March 2024
Review titled Willow Wood Surgery
Replied on 25 April 2024
Dear Mrs Parker, Thank you for your review. I have shared this with the admin team. Please do contact the practice if we can be of any further help. Kind Regards Harriet Support Manager
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Review titled Bad experience
Rated 2 stars out of 5
by Colin Murray - Posted on 11 January 2024
I went into the surgery about 4.30 pm on Thursday 11th January. I'm having a procedure done at 7.30 am on the 15th January. I was asked by the hospital to get a record of a biopsy I had in January 2011. The treatment I received was abysmal. I had to disclose personal details about myself and there were a lot of people behind me. It's been a pleasure going into Willow Wood surgery but after that experience I'm not so sure anymore.
Visited January 2024
Review titled Willow Wood Surgery
Replied on 22 January 2024
Dr Mr Murray Thank you for your review and for bringing your recent experience to my attention. I hope the action taken rectified this issue in a timely manner. Kind regards Harriet C Business support manager
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Review titled Very disappointing
Rated 2 stars out of 5
by Anonymous - Posted on 08 December 2023
Husband saw doctor on Monday and was told to return Friday if no better. Rang at 8.30am. Told no appointments left as only 1 doctor in. Told by receptionist in a hurried voice to ring 111 and they will prescribe something if you need it!!
Visited December 2023
Review titled Willow Wood Surgery
Replied on 18 December 2023
Hello, Please ring the practice on 01606 861120 and request to speak with Harriet so we can discuss your concerns.
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Review titled Communication is a problem
Rated 3 stars out of 5
by Anonymous - Posted on 14 December 2023
I recently visited and saw a nurse practitioner who wanted to give some medication but wanted some advice from a doctor so went home to receive a call the following day. The Doctor called and asked how he could help. I replied he was calling based on the note from the nurse. He then decided I needed do have my BP and sats. He told me to book another appointment to see a nurse. I saw the nurse who then put a note on the system for the doctor to then contact. The doctor rang again “how can I help” again you are ringing me following the note on the system! 3 appointments to get to the end result. You can see the problem here. I miss the e consult service especially as you could do this in your own time and the responses seemed to be much better, it feels like we have gone back in time. I’m yet to build a relationship with the GPs
Visited December 2023
Review titled Willow Wood Surgery
Replied on 18 December 2023
Hello, Please ring the practice on 01606 861120 and request to speak with Harriet so we can discuss your concerns.
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Review titled Very good experience
Rated 4 stars out of 5
by mrs Booth - Posted on 06 November 2023
I don’t visit often, thankfully; my experience today was very good - reception staff and GP all listened and were efficient in their help. Appointment was on time and I left feeling reassured. Thank you
Visited November 2023
Review titled Willow Wood Surgery
Replied on 18 December 2023
Dear Mrs Booth, Thank you for your positive comments and feedback. Kind regards Harriet Griffiths Business Support Manager
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Review titled Fantastic great improvement to the practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2023
Fantastic great improvement to the practice- visited twice this month due to ongoing health issue was offered an on the day appointment one for 3 days later or a weekend one at a local practice!
Visited November 2023
Review titled Willow Wood Surgery
Replied on 18 December 2023
Dear patient, Thank you for your positive comments and feedback. We agree the weekend appointments are a great option! They are held at the Dene Drive building for all practices in the Winsford PCN theses run Friday evenings and all day Saturday and can be booked via the reception team! Kind regards Harriet Griffiths Support Manager
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Review titled Very disappointed
Rated 3 stars out of 5
by Colin Murray - Posted on 23 October 2023
Getting past a receptionist could be putting lives at risk. I wanted information on an injection I've got to have weekly. Because I'm to I'll to get to the doctors, I asked could I speak to the nurse. I was told that there were no appointments. I'd just cancelled mine so there must have been a place.
Visited October 2023
Review titled Willow Wood Surgery
Replied on 18 November 2023
Dear Mr Murry, Thank you for your feedback and I am sorry to hear you were unsatisfied with your recent experience at Willow Wood Surgery. Please ring myself on 01606 861120 so we can discuss the events further. Kind regards Harriet C Willow Wood Business Support Manager
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Review titled Excellent Service
Rated 5 stars out of 5
by Carol Bartles - Posted on 28 March 2024
As from September 2023 my husband has required medical help from the GP to present day. The help and advice he has received has been excellent and we believe that without this help and advice he would not be here now and we as a family will be eternally grateful to the GP. My husband suffered with kidney stones and needed urgent help which he received from the GP. Please keep up the good work. Many thanks.
Visited September 2023
Review titled Willow Wood Surgery
Replied on 25 April 2024
Dear Carol, Thank you for your review. I have shared your review with both the admin and clinical team. If the practice can be of any further help please do not hesitate to contact the reception team. Kind regards Harriet Business Support Manager
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Review titled Absolutely awful
Rated 1 star out of 5
by Anonymous - Posted on 09 August 2024
I called twice yesterday for an appointment for my 1 year old as he couldn’t breathe properly and was making a horrible noise when breathing in. We got told to go to a pharmacist which I did straight away and got told to be seen by a gp that same day. I called back and told them this and got told ‘call back at 8am to get seen tomorrow and if it’s that bad call 111 or go to a&e’. The attitude from the receptionist was disgusting and to leave a 1 year old like that is wrong. He got an ambulance sent out took to hospital and is now on three different medications as he is seriously unwell. All that could have been avoided if he was seen straight away instead my son had to stay awake until 1am not being able to breathe well. Avoid this surgery at all costs.
Visited August 2023
Review titled Willow Wood Surgery
Replied on 09 August 2024
Hello, I am so sorry to hear of your recent experience at Willow Wood Surgery. Unfortunately, we are unable to contact you to discuss the matter with the review being posted Anonymously. Please can you ring the practice on Monday between 8-6:30pm and request to speak to Harriet so we can discuss the series of events and investigate. Kind regards Harriet