Willowbrook Medical Practice
Brook Street, Sutton-in-Ashfield, Nottinghamshire, NG17 1ESContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 11 July 2023
My hubby and I have always had excellent treatment from the doctors at Willowbrook both now and in the past. Recently we have had more contact with the pharmacist and again have been pleased with the service. Phoning the surgery can be a nightmare (23rd in the queue first attempt and 7th at the second attempt) with a telephone appointment offered for 6 days later. I considered this too long to wait and advice given by the receptionist was to ring 111 which I did. I was directed to Kings Mill Hospital and treated at Same Day Emergency Care. And..... a follow up call from a doctor at Willowbrook the next day to check if I was OK. All good reasons why we are patients at Willowbrook Medical Practice.
Visited July 2023
Review titled Willowbrook Medical Practice
Replied on 19 July 2023
Dear patient, thank you for your positive feedback. I am pleased to hear that your experiences when dealing with our team here at Willowbrook have been excellent. I appreciate your feedback regarding our telephone system. We are working with our system suppliers to see if this can be improved. I have passed on your comments to our practice team. Thank you for taking the time to comment via this site. Kind regards Jonathan Cummins Practice Manager
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Review titled Professional and friendly
Rated 5 stars out of 5
by Steve Saunders - Posted on 09 August 2023
I was a patient at Willowbrook for many years and always found the staff and service to be friendly, efficient and helpful. I would recommend this Practice to others.
Visited July 2023
Review titled Willowbrook Medical Practice
Replied on 31 August 2023
Dear Steve, thank you for your positive comments about the staff and service here at Willowbrook Medical Practice. I have passed on your comments to the team. I know they will be pleased to receive your feedback. Thank you Jonathan Cummins Practice Manager
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Review titled Great staff, gone well above and beyond!
Rated 5 stars out of 5
by Phil - Posted on 13 June 2023
Went to see the physio about my shoulder issue. He knew straight away what the problem was. Gave me exercises to help relieve it and arranged further checks. Lovely lady at reception was very helpful to conclude the diagnosis through the physio. Both went above and beyond to help me. Very impressed!
Visited June 2023
Review titled Willowbrook Medical Practice
Replied on 26 June 2023
Dear Phil, thank you for your kind and positive review regarding your experience when contacting and visiting the practice. Thank you for your morale boosting comments which will be passed on to all the staff. Many thanks Jonathan Cummins Practice Manager
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Review titled Awful
Rated 2 stars out of 5
by Chris - Posted on 12 June 2023
Been waiting 3 days for a call and the moment they call me I’m on the phone to them trying to get in touch and then turn around and say I need to call back tomorrow. Awful service & very disappointing that a Dr can’t answer the phone for 3 minutes of his time to extend a sick note. Always get a generic response from the receptionist every single time. Just a slow office with lack of communication between the receptionists and doctors
Visited June 2023
Review titled Willowbrook Medical Practice
Replied on 26 June 2023
Dear Chris, thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact Stephanie Chapman at our practice. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Jonathan Cummins - Practice Manager
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Review titled Dreadful service
Rated 1 star out of 5
by Anonymous - Posted on 30 June 2023
This practice used to be so good. Now they don’t care about their patients. Rude reception staff, dirty waiting areas, try and get a face to face doctors appointment, good luck!!
Visited June 2023
Review titled Willowbrook Medical Practice
Replied on 11 July 2023
Dear patient, thank you for your feedback. I am sorry to hear that you have experienced a poor service from this practice. I have recently joined the practice as practice manager and I am working with the different teams to improve the service we offer at the practice. As part of that initial work I am pleased to inform you that we offer face to face appointments with GPs. They can be booked via the NHS app and SystmOnline. Should you wish to discuss your concerns in more detail please do not hesitate to contact Stephanie, our Assistant Practice Manager, who will be pleased to assist you. Stephanie can be contacted on 01623 440018. I thank you for your feedback and assure you that I will be using patient feedback to improve the service we offer. Jonathan Cummins Practice Manager
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Review titled Rubbish Response to Patients
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2023
Attempted to contact my GP in respect of making an appointment from 8.30am onwards . Took 75 calls, just to get into the appointment que! When in the appointment que, hanging on for 45 mins and counting just to speak to someone! . All this for a telephone appointment in 4 weeks time ! Absolutely rubbish , you can crawl into a corner 7 die for all they seem to care !
Visited April 2023
Review titled Willowbrook Medical Practice
Replied on 26 June 2023
Dear patient, thank you for your comments, I am sorry to hear of the difficulties you experienced when trying to access our service via telephone. I am working with our telephone service provider to the address the issues you have raised. We will be implementing a call back feature on the telephone system in the near future, this should ease some of the frustration with hanging on the telephone. We do experience a very high volume of calls every day, if you have access to the NHS app or SystmOnline you may find it easier to pre-book appointments using those systems. You can also access our service using the "contact us online" feature on our practice website. Thank you for taking the time to provide this feedback, we will use your feedback to try to improve the service we offer. Jonathan Cummins - Practice Manager