Willows Health
184 Coleman Road, Leicester, Leicestershire, LE5 4LJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Seating
Rated 3 stars out of 5
by Anonymous - Posted on 19 June 2024
The surgery is fine but they don’t have any seats with arms which most surgeries have these days. I asked for a chair with arms and was told they only have a wheelchair!! I’m an OAP with mobility problems.
Visited June 2024
Review titled Willows Health
Replied on 27 June 2024
Dear Anonymous, Thank you for taking the time to share your feedback about your experience at our surgery. We appreciate your comments, as they help us identify areas for improvement. We are sorry to hear that you encountered difficulties finding suitable seating during your visit. As an OAP with mobility problems, we understand how important it is to have access to comfortable and supportive chairs. This is something we will look into addressing to better accommodate the needs of our older patients. In the meantime, we will ensure that our staff is aware of the importance of providing appropriate seating options. If you require a chair with armrests during your next visit, please let our team know, and we will do our best to accommodate your request. Thank you again for your feedback. We are committed to continuously improving the patient experience, and comments like yours help us identify areas where we can do better. Sincerely, Sarah - Patient Engagement Officer, Willows Health.
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Review titled Disappointing
Rated 2 stars out of 5
by Anonymous - Posted on 18 June 2024
I am writing to address my disappointment with the communication from Willows Medical Centre regarding my mental health concerns. Despite reaching out to them via email on June 6th, 2024, I have yet to receive a response as of today, June 18th, 2024. The lack of communication has left me uncertain about the appropriate steps to take next. It is crucial that men’s mental health is taken seriously, and timely responses are essential in ensuring individuals receive the support they need. I hope that my concerns will be addressed promptly to avoid similar experiences for others in the future.
Visited June 2024
Review titled Willows Health
Replied on 27 June 2024
Dear Valued Patient, I am writing to sincerely apologise for the delay in responding to your email regarding your mental health concerns. I understand that the lack of communication has been unsettling and has left you uncertain about the appropriate next steps. Please accept our apologies for this unacceptable delay. We have carefully reviewed your email and have forwarded it to the relevant team at Willows Medical Centre. They are aware of your situation and I hope that they have or will be in touch with you as soon as possible to discuss the next steps and provide you with the necessary advice and support. At Willows Medical Centre, we take men's mental health very seriously, and we are committed to ensuring that all individuals receive the care and attention they need in a timely manner. We sincerely apologise for the delay and any inconvenience this may have caused you. Please do not hesitate to reach out to us again if you have any further questions or concerns. We are here to support you, and we will do our best to address your needs promptly. We hope that the team at Willows Medical Centre will be able to provide you with the assistance you require. Sincerely, Sarah, Patient Engagement Officer Willows Health.
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Review titled Excellent practice
Rated 5 stars out of 5
by Sana Ali - Posted on 15 April 2024
Hi, Everyone is so helpful whenever I call them they booked my appointment and doctors are Amazing they call me and they took me very seriously I would say excellent hospitality
Visited April 2024
Review titled Willows Health
Replied on 17 April 2024
Dear Sana Ali, Thank you for taking the time to share your experience with us. We are delighted to hear that you found our team to be helpful and accommodating. Ensuring our patients feel welcome and well taken care of is always our top priority, and we are thrilled to hear that you had a positive experience with our doctors. We appreciate your kind words and look forward to continuing to provide you with excellent care in the future. With best wishes, Sarah, Patient Engagement Officer Willows Health
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Review titled Great practice
Rated 5 stars out of 5
by Nita - Posted on 09 January 2024
Great dr and good team nice and tidy place I had visited to veccination for my children the doctor's nature is so friendly and they give us very good guidance and make children very happy to feel the hospital environment over all we are very happy to visit the place thanks to willows team......
Visited January 2024
Review titled Willows Health
Replied on 10 January 2024
Dear Nita, Thank you for sharing your experience. We're delighted to hear that you had a positive visit to our surgery. We strive to provide a friendly and tidy environment for all our patients, especially for children. We're glad to hear that the doctor and the team were able to make your children feel happy and comfortable during their vaccination. Your kind words mean a lot to us, and we look forward to seeing you again in the future. Thank you for choosing Willows Health. With best wishes, Sarah. Patient Engagement Team, Willows Health.
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Review titled Great practice after recent changes
Rated 4 stars out of 5
by Anonymous - Posted on 05 December 2023
In the past I have had many issues with ringing for 30 minutes and getting an appointment and if I'm lucky to actually get one then I'd have an appointment given to me at a sister site. However recently if I need an appointment, I ring up at 8am, press 1 and hang up. The surgery rings me back when it's my turn in the q and three times I've been able to book an appt at the surgery. The doctor I've seen had always been the same and is fantastic at explaining things and always uses diagrams and pictures to help understand. Very happy with the service from them. Only snag would be why don't they take down unnecessary posters dotted everywhere. One poster must be "you must wear masks at all times due to covid' and next to that poster there's another which says along the lines of just.. 'wear a mask if you have a cough/cold.' I'm not sure why surgeries have no music playing in the reception because with it being pin drop silence everything in the waiting area, you hear absolutely every query raised by patients to the reception staff.
Visited December 2023
Review titled Willows Health
Replied on 03 January 2024
Dear Patient, Thank you for taking the time to share your feedback with us. We are delighted to hear about your recent positive experience at our practice. It's great to know that our new appointment system has made it more convenient for you to schedule appointments, and we appreciate your kind words about the doctor's care and communication. We also value your constructive feedback about the unnecessary posters and the ambiance in the reception area. Your feedback helps us identify areas for improvement, and we will certainly take your comments into consideration as we strive to enhance the overall experience for our patients. We are committed to providing high-quality care and a comfortable environment for all our patients, and your feedback is instrumental in helping us achieve that goal. Thank you once again for sharing your experience, and we look forward to continuing to serve you in the future. Warm regards, Sarah. Patient Engagement officer, Willows Health.
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Review titled Not a nice nurse
Rated 2 stars out of 5
by Anonymous - Posted on 04 October 2023
Came to see the nurse for a smear and swabs so I can be referred to a gynaecologist. One of the nurses at the practice is lovely and a pleasure to see however the other is not. Very uncaring and cold, she did my swabs and smear and I told her twice she was causing me pain but did not care and continued. She did not use any lubricant gel either, I was so sore after and overall this was a horrible experience for a very personal matter. No bedside manner at all and showed no sympathy even after telling her that she hurting me. I would not want to see this nurse again. Horrible experience
Visited October 2023
Review titled Willows Health
Replied on 09 November 2023
Dear valued patient, I am sorry to hear that you had an unpleasant experience during your recent visit to our practice. We take all feedback seriously and would like to apologise for any discomfort or pain you experienced during your smear and swab test. We would like to assure you that we strive to provide the highest level of care and professionalism to all our patients and we are sorry that we fell short of your expectations on this occasion. We would like to offer you the opportunity to contact us directly so that we can update your notes to reflect your preference not to see the nurse who performed your tests again. Thank you for bringing this matter to our attention. We hope that you will give us the opportunity to provide you with a better experience in the future. Again, thank you for your feedback. Yours sincerely, Sarah. Patient Engagement Officer, Willows Health.
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Review titled Rude staff
Rated 1 star out of 5
by Sima Khan - Posted on 09 October 2023
I wasn't late but stuck in the qué behind three people, one of which who had a disagreement with the inexperienced receptionist. Did not handle the situation well. Then I get told I'm very late and will have to wait. Nurse taking bloods waffled something and walked back in.
Visited October 2023
Review titled Willows Health
Replied on 09 November 2023
Dear Sima Khan, Thank you for taking the time to share your experience with us. We apologise for the inconvenience you faced during your visit. We strive to provide our patients with prompt and efficient service, but we understand that sometimes unexpected situations can arise. We would like to remind you that we have a self-check-in portal that you can use if the reception is busy. This will help you avoid any delays and ensure that you are seen promptly. We appreciate your feedback and will use it to improve our services. If there is anything else we can do to assist you, please do not hesitate to let us know. We look forward to welcoming you back into practice soon and hope your next experience with us is more positive. Yours sincerely, Sarah. Patient Engagement Officer, Willows Health.
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Review titled Willows medical centre.
Rated 2 stars out of 5
by Karen - Posted on 10 October 2023
Willows medical centre is awful for trying to get through on the telephone, it's usually a wait of around 40 minutes to an hour! And getting an appointment is like trying to get blood from a stone, they tell you to ring at 8am but by the time you get through all the appointments have gone so they tell you to ring back again the next day at 8am to again wait for another hour to be told again that all the appointments have gone. They seriously need to sort it out! The doctors I have spoken to have been very good but to actually get to see one or speak to one or even to get through to the surgery is an actual nightmare and outs me off ringing even when I really need to speak to a doctor.
Visited October 2023
Review titled Willows Health
Replied on 09 November 2023
Dear Karen, Thank you for sharing your feedback regarding your experience with Willows Medical Centre. We apologise for the inconvenience you have faced while trying to reach us by telephone and the challenges you encountered in securing an appointment. We understand that the long wait times and appointment availability issues have been frustrating for you, and we sincerely apologise for any inconvenience caused. We acknowledge the importance of addressing these concerns and improving our services. We appreciate your positive feedback about the doctors you have interacted with. Rest assured, we are taking your feedback seriously and are working towards finding solutions to improve our telephone system and appointment scheduling process. Your feedback is valuable to us, and we are committed to providing better access and communication for our patients. We apologise for any discouragement caused, and we hope to regain your trust and confidence in our services. If you have any further concerns or suggestions, please feel free to reach out to us directly. We are grateful for your patience and understanding. Best wishes, Sarah. Patient Engagement Officer, Willows Health.
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Review titled Improving
Rated 4 stars out of 5
by Jen C - Posted on 06 October 2023
I had a phone consult about managing my hypertension 1st thing in day so not left waiting all day. My message explaining i want to discuss withdrawing the statin if poss because of severe cramp had been communicated & the gp i spoke with was v well prepared had checked my previous blood tests & explained all clearly. The follow up blood test by clinician not nursing assistant also did the full hypertension review at same time so i dont have to return next month. On the ball efficient & made me feel confident.
Visited October 2023
Review titled Willows Health
Replied on 09 October 2023
Dear Jen C, Thank you for taking the time to provide feedback on our service. We appreciate your positive feedback and are delighted to hear that you had a pleasant experience during your phone consultation. We are glad that our GP was well prepared and checked your previous blood tests to provide you with clear explanations. It is also great to hear that the follow-up blood test was conducted by a clinician and that you did not have to return next month. We strive to be efficient and, on the ball, to make our patients feel confident and well taken care of. Thank you for choosing us for your healthcare needs. With best wishes, Sarah. Patient Engagement Team, Willows Health.
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Review titled Practice
Rated 3 stars out of 5
by Anonymous - Posted on 04 October 2023
I was advised by the pharmacist at the surgery. His advice was clear, delivered in a friendly supportive way. I felt confident about him.
Visited October 2023
Review titled Willows Health
Replied on 29 October 2023
Dear Valued patient, Thank you for taking the time to share your positive experience with us. We are glad to hear that our pharmacist was able to provide you with clear and friendly advice during your visit. Your confidence in our team means a lot to us and we hope to continue providing you with excellent service in the future. Again, thank you for taking the time to leave us a review. Kindest regards, Sarah. Patient Engagement Team, Willows Health.