WILSON STREET SURGERY
11 Wilson Street, Derby, Derbyshire, DE1 1PGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not good
Rated 1 star out of 5
by Anonymous - Posted on 16 September 2024
The problem about phone calls in the morning I try from 8:00 am to 9:00 am busy busy busy after long try call your in queue number 20 after 20,30 minutes waiting they said sorry booking full or they said DR call you after noon I said I’m in work I can’t answer phone or sometimes I call about 2pm for make appointments the lady in the phone straight said sorry call back tomorrow she just like pushing you
Visited May 2024
WILSON STREET SURGERY has not yet replied.
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Review titled Thankyou
Rated 5 stars out of 5
by Anonymous - Posted on 03 November 2023
Today I needed to see a medical professional.Yes it took me a little while to get through on the phone,but I did. The lovely receptionist made me an appointment I was seen and was able to discuss my concerns with a really lovely lady.I have always been very happy with the service you provide.Thankyou
Visited November 2023
WILSON STREET SURGERY has not yet replied.
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Review titled Kindness and professionalism
Rated 5 stars out of 5
by Mike - Posted on 19 May 2023
This is a great practice. My mum is frail and elderly and so I have to ask for help quite often. I’m always so pleased at how decent kind and professional the team are right from reception to clinicians. I work in the NHS myself so know the pressures they are under and I’m delighted at how they still manage to be so good. Well done and thank you all !!
Visited May 2023
Review titled WILSON STREET SURGERY
Replied on 22 May 2023
Hello Mike, Thank you so much for the lovely comments you have made about the service you and your Mum are receiving from us. This is so appreciated and I have shared your feedback with all the staff. Kind regards Sue Altoft Practice Manager
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Review titled Brilliant service
Rated 5 stars out of 5
by Mrs.B - Posted on 19 May 2023
I rang at 8am,my call was answered immediately and after all the necessary chat with the receptionist,including a brief description of symptoms I was given a face to face appointment for 9.10am. Arrived for appointment and was seen by probs 9. 20am . A doctor I had not seen before,she was very helpful and took time to listen and explain things. Prescription sent electronically to pharmacy, so by 10.15am I was back home with medication. 10/10 from me.
Visited May 2023
Review titled WILSON STREET SURGERY
Replied on 22 May 2023
Hello Mrs B Thank you so much for taking the time to give us this feedback - it is gratefully appreciated. I have passed your comments on to all the staff to make them all smile. With Kind regards Sue Altoft Practice Manager
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Review titled Never answer the phones
Rated 1 star out of 5
by adrian pennells - Posted on 19 February 2023
i have been at Wilson st for over 15 years used to be a great doctors. Since covid no one seems to care will not answer calls e-mail them and all they do is send one back to call them. We know they are busy but so is the rest of the world. would be nice if they just did the jobs they are paid for like the rest of us.
Visited February 2023
Review titled WILSON STREET SURGERY
Replied on 20 February 2023
Dear Mr Pennells. It is disappointing to note that you feel it more appropriate to voice your concerns here with no context. I can see that we responded to your email with two hours of it being raised despite the fact that our email facility indicates that we will respond to you within 2 working days. If you feel you have a complaint to make, please raise it with the surgery. Thanks you Sue Altoft Practice Manager
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Review titled Exemplary service
Rated 5 stars out of 5
by D.Petts - Posted on 08 March 2023
I attended my first in person appointment at Wilson Street Surgery and the service received from all staff I met was exemplary. The receptionists were welcoming, caring and helpful. On leaving the surgery I had a question about a test the doctor had ordered, and I returned to reception to get an answer. The receptionists were patient and understanding of my many questions and anxiety. They took prompt action, sent the doctor a message and promised to phone with the answer, which was done later that day. They kept their promise. The doctor I saw was professional yet compassionate and listened to my perspective on my issue, which he took into account when he made his assessment. As a result, I left the surgery with two of the most basic needs met, being truly heard and feeling cared for, by all the staff I met at my visit. Thanks to all the staff who truly 'served' on my visit that day.
Visited February 2023
Review titled WILSON STREET SURGERY
Replied on 09 March 2023
What lovely comments. This has really cheered us all up on this dull snowy day. Thank you so much. I have shared your feedback with the whole team. Kind regards Sue Altoft Practice Manager
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Review titled Astonishing
Rated 1 star out of 5
by Bewildered Patient - Posted on 01 February 2023
Another Healthcare professional contacted the surgery to request some assistance for myself. The receptionist told the professional that I must phone back the following day. I was told by the other person that this has never happened in their professional career before and that surgeries they have dealt with usually act/prescribe when requested by another Healthcare person. Not the first time this has been an issue, albeit slightly different, a couple of months ago. Poor service, the surgery has gone rapidly downhill over time.
Visited January 2023
Review titled WILSON STREET SURGERY
Replied on 02 February 2023
Dear "Bewildered" I am sorry that you have experienced this situation and I would like to look further into the matter to address it. I should be grateful if you would email into the Surgery via our Website with the details to allow me to do this. Thank you for bringing this to my attention Sue Altoft Practice Manager