Windrush Surgery
21 West Bar Street, Banbury, Oxfordshire, OX16 9SAContact details and opening times
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Reviews
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Review titled Superb service from Advanced Practioner
Rated 5 stars out of 5
by Anonymous - Posted on 12 February 2025
Initially frustrated could not book appointment in advance. However Rang the next working day as instructed and dealt with by very nice receptionist through the efficient call holding system. Was told advanced practitioner would call back within a certain time window and he did. Seen by him within 2 hours, expertly referred and problem properly actioned within 72 hours. Cannot fault the service. Thanks to all involved.
Visited February 2025
Windrush Surgery has not yet replied.
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Review titled Taking on new patients, but not able to service adequately
Rated 2 stars out of 5
by Anonymous - Posted on 02 January 2025
I was accepted as a new patient, only to have to fight to get an appointment at my greatest time of need. I was fobbed off multiple times by reception and subsequently accepted bad advice at a distressing time.
Visited November 2024
Windrush Surgery has not yet replied.
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Review titled Disgraceful
Rated 1 star out of 5
by Emma Stephenson - Posted on 22 July 2024
My mother received a letter advising her to make an appointment for a yearly check up, it took 3 weeks to actually get through to make an appointment. On arrival, we did the self check in and took our seats. Whilst waiting to be called two of your members of staff, one sitting at reception decided to have an argument infront of patients. The receptionist clearly took exception to covering the shift and her manner towards patients was very short and sharp. Making an elderly lady stand and attempt to check in with no attempt to help her. I certainly would not recommend your practise if that's how your staff act.
Visited July 2024
Windrush Surgery has not yet replied.
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Review titled Outstanding Service
Rated 5 stars out of 5
by Amanda - Posted on 08 February 2024
I called at 8.30am spoke to a polite receptionist Was called back by a Clinician in 20 mins Saw a Clinician at 10.30am same day , (treated with dignity and respect ) Had bloods taken by a lovely HSA after my appointment Referral made -- follow on appointment was made text received within 4 hours Thank you again to the service I was given Primary care is under pressure but I cannot fault the Care I was given again.
Visited February 2024
Windrush Surgery has not yet replied.
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Review titled Poor availability
Rated 1 star out of 5
by Desiree Parrinello - Posted on 19 February 2024
Rang this morning as my mother, a 73 year-old lady with many issues. I rang at 8.30 already no appointments, rang 111 and also no appointments today. I rang back at 1.30 and was told we have reached capacity and therefore no appointments again. I was told to ring 111 or that they could put her on triage for a pharmacist which is no use to me. Eventually spoke to someone at 111, who miraculously found an appointment for tomorrow morning at 10.30. While I appreciate that there are plenty of difficulties within the NHS it is also not my problem that the surgery has received over 300 calls to speak to a doctor. This means that basically unless you ring and want to wait and may still be told there are no appointments available. Most people work between the hours when the surgery is open and can only call either before or after. There is no flexibility whatsoever and there is no understanding.
Visited February 2024
Windrush Surgery has not yet replied.
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Review titled Reception
Rated 2 stars out of 5
by Roger Dighton - Posted on 30 January 2024
My mother has repeatedly asked to communicate by email or even text as she is profoundly deaf and cannot understand or hear phone conversations but reception repeatedly call her to arrange appts and then are rude because she cannot hear them properly. She is 95 and this us just not acceptable.
Visited January 2024
Review titled Windrush Surgery
Replied on 01 February 2024
Dear Roger Dighton Thank you for your feedback, we understand your feelings and have taken the time to look into all the recent correspondence with your mother via our messaging service and the phone system. We can see a text message was sent to your mother following her online request for an appointment. The text contained a self booking link that enables a booking to be made at a date and time that suits. This link was not used by your mother and so, to ensure that your mother received an appointment in a timely manner our reception team gave her a call. On playback of the call both your mother and the receptionist communicate clearly with each other and have no issues. A booking was successfully made. We could not find any evidence of rudeness any where in the call. You are more than welcome to speak to us at the practice about this matter, should you wish to. Kind regards Windrush Surgery
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Review titled Difficulties
Rated 2 stars out of 5
by Anonymous - Posted on 03 November 2023
Unable to access surgery by phone. Booking bloodtest by nhs app not possible How does anyone see a nurse?
Visited November 2023
Review titled Windrush Surgery
Replied on 21 December 2023
Dear Anonymous We're sorry to hear that you had trouble with the phones. We have not experienced any issues with the system and the lines open everyday from 8.30am. If you experience a technical issue you can contact us through our website. This is also a great way to request a nurse appointment and saves you waiting in a queue. Kind regards Windrush Surgery
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Review titled Great practice
Rated 5 stars out of 5
by N White - Posted on 04 October 2023
Called this morning. Spoke to the receptionist, within 1 hour a doctor called me and arranged for me to see a doctor. Everyone was so polite and professional and sorted out my issues quickly. There have been so many really possitive changed to the surgery recently that are making it better and better for everyone. Thanks so much
Visited October 2023
Review titled Windrush Surgery
Replied on 21 December 2023
Dear N White Thank you so much for taking the time to leave us feedback, we really appreciate it. We have been making changes in order to improve the service we provide and we're pleased you have noticed these efforts. We will pass on your comments to the whole team. Many thanks Windrush Surgery
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Review titled Great service
Rated 5 stars out of 5
by Jocelyn W - Posted on 04 October 2023
Needed help and received great service on the day. The surgery is getting better all the time and I for one is very greatful for this as the people working there are always so happy to help and so professional.
Visited September 2023
Review titled Windrush Surgery
Replied on 21 December 2023
Dear Jocelyn Many thanks for your feedback, we are pleased that you took the time to let us know and that your experience was a positive one. Everyone in the team is working hard to deliver a great service every day. We will share your comments across the wider team. Many thanks Windrush Surgery
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Review titled Worst practice in Banbury
Rated 1 star out of 5
by Anonymous - Posted on 08 June 2023
How sad that you have to get to the point to write a negative review for them to even consider you, give you some attention and try to get you booked in with a doctor. Such a hypocrisy. And then they get back to you and answer that they cannot find you as their registered patient. I have been with them for nearly 8 years now and in the last 3 years (since Covid) it has been impossible to get to see a doctor. It's like being in a third world country. I don't know if this is the "normality" with every surgery and practice or just with them but I will soon find out because I will register with someone else. If you want my advice stay away from them...absolutely useless, not to mention that the receptionists are extremely rude and unhelpful. It's a shame that a person cannot see a doctor when they need it considering everyone is paying National Insurance and giving their money away for a service they cannot get. What a shame and outrage. I will give them a call just to let them know that I am actually registered with them and have been for long time, but will tell them to cancel me from their registers. Both me and my partner. Shame to you and your "medical service".
Visited June 2023
Review titled Windrush Surgery
Replied on 12 June 2023
Dear Anonymous We are sorry to hear of your poor experience with the practice. We take all negative comments very seriously, if you would kindly call the practice on 01295 251491 and explain these issues we will be more than happy to talk through them with you. Kind regards Windrush Surgery