Winshill
Winshill Medical Centre, Melbourne Avenue, Burton on Trent, Staffordshire, DE15 0EPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Don't seem to care
by Anonymous - Posted on 20 May 2024
I've had doctors in the past tell me I'm lying, repeatedly prescribe medication I've told them don't work, refuse to comply with my request for a scan to get to the bottom of my problem and just seem to want to get rid of me as soon as possible. My dad recently passed away and I'm really struggling mentally but can't seem to get an appointment despite calling at 8am every morning. Mental Health is a serious issue, especially among males, yet there seems to be no urgency for anyone to trying and help me with any of my problems. I've had several appointments for my back pain over the past few years and I'm still no closer to finding out what I can do about it. Extremely frustrating
Visited May 2024
Winshill has not yet replied.
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Review titled Service is good
Rated 5 stars out of 5
by Keith Gould - Posted on 25 February 2024
I had a blood test which was booked in advance and had several reminders of this. I attended on time and the appointment was quick and efficient. Good service
Visited February 2024
Review titled Winshill
Replied on 26 February 2024
Dear Keith, Thank you for taking the time to share your experience regarding your recent blood test appointment at our practice. We appreciate your feedback and are pleased to hear that you found our service to be efficient and satisfactory. Ensuring that appointments run smoothly and efficiently is a top priority for us, and we're glad to know that your experience aligned with our goals. We understand the importance of timely and hassle-free appointments, especially when it comes to something as essential as blood tests. Your positive feedback regarding our reminders system is also greatly appreciated. We strive to keep our patients informed and prepared for their appointments, and it's encouraging to hear that our reminders were helpful to you. If there's anything else we can assist you with or if you have any suggestions for how we can further improve our services, please don't hesitate to let us know. Your feedback is invaluable to us as we continue to strive for excellence in patient care. Best Regards, Ryan Hampson-Miller Operations Manager
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Review titled Genuinely caring above and beyond call of duty
Rated 5 stars out of 5
by Anonymous - Posted on 16 January 2024
Winshill Medical Centre is wonderful surgery! All of the staff are so friendly and helpful, they do their best to accommodate and help where possible! The GPs are amazing and truly care about their patients! Drs are utterly amazing, they are such caring and professional GPs, who again truly care for their patients, I am forever grateful that my twins are under the care of Winshill Medical Centre. They are brilliant!
Visited January 2024
Review titled Winshill
Replied on 18 January 2024
Dear valued patient, Thank you ever so much for taking the time to share your heartfelt feedback about Winshill Medical Centre. We are absolutely thrilled to receive such a glowing review, and we deeply appreciate your kind words and support. Our team at Winshill Medical Centre is dedicated to providing the highest level of care and service to our patients, and it's genuinely heartwarming to know that you have found our staff to be friendly and helpful. Your words of appreciation mean the world to us, and they serve as a motivating reminder of why we are so passionate about what we do. We are truly privileged to have you and your twins as part of our patient community. The health and well-being of your family are of utmost importance to us, and we are committed to continuing to provide the best care possible. If you ever have any questions, concerns, or if there's anything more we can do to support you and your family, please don't hesitate to reach out. Your feedback is invaluable to us, and we are always here to help. Warm regards, Ryan Hampson-Miller Operations Manager Winshill Medical Centre
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Review titled By far, the best practice in the England
Rated 5 stars out of 5
by Anonymous - Posted on 24 April 2023
Since joining the practice 3 years ago, as my husband moves a lot with work, we have actually decided not to move house we we can stay with them! I have never known a GP practice care so much about their patients and their community. The practice continues to improve itself day by day! The staff both Medical and non medical are so helpful in what they do, and so friendly. The enthusiasm that they have for their jobs really shows. Each time I have called I have got an appointment or my question answered straight away, and each time I call I am answered within minutes, if not seconds. The building is so clean and welcoming too. As someone who was scared of going to their doctors, I am now no longer thanks to you all. Thank you for everything you all do, from my family to yours
Visited March 2023
Review titled Winshill
Replied on 06 May 2023
Dear patient, May we take this opportunity to thank you for your kind review. I will be sure to pass this onto all the team at our next team meeting. I am so glad you have had a positive experience with our practice and that we have been able to offer you an excellent experience. We all really have worked extremely hard to make the practice better day by day, and it is great that you have recognised this. Take care & kind regards, Ryan Hampson-Miller Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Jennifer Avery - Posted on 16 January 2024
I visited the practice recently,i was very happy with my experience and the friendly staff.I would recommend this practice to anyone.
Visited January 2023
Review titled Winshill
Replied on 17 January 2024
Dear Jennifer Avery, Thank you so much for taking the time to leave such a positive review about your recent visit to our GP Practice on the NHS website. We truly appreciate your kind words and are delighted to hear about your positive experience. Our dedicated team strives to provide the best possible care and support to all our patients, and it's incredibly rewarding to know that you found our staff to be friendly and welcoming. If you have any further feedback or if there's anything specific you appreciated about your visit, please feel free to share it with us. We are always looking for ways to improve our services and ensure that every patient has a positive experience with us. Once again, thank you for choosing our GP Practice, and we look forward to continuing to serve you and your healthcare needs. If you ever need assistance in the future, please do not hesitate to reach out. Warm regards, Ryan Hampson-Miller Operations Manager Winshill Medical Centre