Winterton Medical Practice
The Surgery, Manlake Avenue, Winterton, Scunthorpe, South Humberside, DN15 9TAContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Winterton Medical Practice.
Reviews
-
Review titled Outstanding
Rated 5 stars out of 5
by Tom Blears - Posted on 14 June 2024
This practice is magnificent. Caring staff who are always pleasant and efficient. Can’t recommend them highly enough. I had an urgent medical condition and was seen by a doctor the same day.
Visited June 2024
Winterton Medical Practice has not yet replied.
-
Review titled Think Twice before using.
Rated 1 star out of 5
by Elaine - Posted on 22 May 2024
After attending A&E due to an accident the surgery was rang for making an appointment. The 1st appointment given was 10 days later and being a telephone appointment, that was fine. Then the evening before the appointment being told the appointment has been cancelled and the earliest they can fit you in is yet another week to wait. So 3 weeks from an accident you get to speak to a nurse practitioner, not even a Dr !!!!!!! This surgery must be the worst in the country for getting to be seen.
Visited May 2024
Winterton Medical Practice has not yet replied.
-
Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 30 October 2023
What is the point of having a 24 automated booking and cancelation appointment service when it does not work. Press 1 for the booking service and it just rings and rings and rings. Secondly I asked for an emergency appointment for my partner, who was instructed by a medical.proffesional, to seek a medical appointment with her Dr as soon as possible. To be told it be in 10 days time. Really. A person could be dead in that time. Does the practice not realise what an emergency is. To be told, that she can be placed on Triarge, to cotact a Dr by phone. After 14.30. I feel this surgery is pushing people towards going to A and E for treatment. Why does the surgery shut between 1 and 2. Can they not stagger lunch breaks, 1 half of staff goes at 12 till 1 and the other half go 1 till 2. Like wise doctors. With docs appointments say 10 mins this is an extra 30 appointments a week, if there are 2 doctors that is 60. Or is that not common sense. I am sure a lot of people be happy to see the surgery open at this time.
Visited October 2023
Review titled Winterton Medical Practice
Replied on 18 January 2024
Thank you for your feedback and I apologise you feel the service provided has not met your expectations. Regarding the 24-hour automated booking service, we had identified a fault with this system and reported this to our IT support team who have now rectified the issue. I apologise that at the time of you trying to use the service, it was not working as it should have been. Thank you for bringing this to our attention, we appreciate the feedback received from patients to alert us if the system is not working as it should be. Regarding your comment in respect to obtaining an emergency appointment, you mention that you were given a triage appointment and told you would be contacted after 2:30pm. We do provide a service at the practice for urgent issues and patients are initially contacted by the GP/Nurse Practitioner to triage their issue by telephone and identify the most appropriate action for their complaint, this may be booking them in for an urgent on the day appointment the same day if felt appropriate, or it may be organising an appointment for them over the next few days or weeks, dependent on how the clinician feels the case should be managed. This ensures that all patients who present with an urgent issue can be dealt with the same day where appropriate and conditions of a less urgent nature can be booked into a future appointment or dealt with remotely. Should the patient have a life-threatening emergency then we would always advise them to call 999 if they are contacting us remotely via telephone or another means. You have also indicated that you understand the surgery to be closed between 1-2 pm, however, the surgery is still open, we do have clinics running during this time, however our phone lines are restricted to urgent issues only. The health care professionals that are not seeing patients over this period are still dealing with administrative tasks, such as, dealing with pathology results, correspondence from secondary care, organising patient referrals into secondary care, dealing with patient queries, and contacting patients to follow up on clinical matters. We do stagger our staff lunch breaks so there is a receptionist available during this time if needed, this is to ensure that the surgery is open during our core hours of 8am – 6.30pm. The receptionists can focus their time between 1-2 pm to contact patients with messages from the clinicians whilst the phone lines are quieter, patients can still contact a receptionist if the matter is urgent during this time. We were sorry to hear of your concerns, but I hope that this adds some insight regarding the queries you have raised but if you would like to discuss this further then please contact the practice complaints lead (Assistant Practice Manager), who will be happy to respond personally to any further queries you may have on these issues or if you have any further concerns.
-
Review titled Poor medical supplies
Rated 3 stars out of 5
by Anonymous - Posted on 17 July 2023
Despite many phone calls over three years and promises of good patient care, Here I am again. I have requested on over 7 occasions for my medical supplies to be automatically monthly or bi-monthly supplied, as I am life long user of medical supplies and totally rely on them for my health. Yet I still have to ring the not only supplier, place an order, but then ring the medical practice to have a prescription supplied. Only once in all this time has the medical practice completed the process automatically, and then it failed to continue. This has increased my mental health issue with health worries that I will run out. Ironically though not medically trained, I seen to be in charge of the ordering of my own medical supplies. This process unnecessarily adds three days on to any delivery. The supplier has on five occasions where I requested, released goods on an emergency supply (telling me they will pursue the medical practice). In fact the lady now prompts me from the company on occasions. I have also on at least two occasions where I have rung in, had the prescription supplied a week and two days late. This medical practice has promised to automate this supply, why is it after two years still not done? More importantly why am I having to do these life long orders? I have over the years had good reports to provide on this medical practice, but since 2020 this service has been very poor. I have also collected items on behalf of others who have had the similar issues. I have to ask why nothing is done? It seems that we have to cater for ourselves. I also have to praise the local cancer group within the Hospital, who have helped me out with supplies of their own again as an emergency. I an chairman of a national museum, where supplies are integral to the business, now 2023 this service has made me realise if I could write my own lifelong prescription to the supplier, my life would be easier. Monthly supplies can be computer automated, yet here I am in an antiquated process. Your reply does not matter here. I would prefer a correction and an automatic system in place. Surely a government question would be why is it not there?
Visited June 2023
Review titled Winterton Medical Practice
Replied on 17 August 2023
Thank you for your feedback and I apologise you feel the service has been poor. This is something we would not want any of our patients to feel and we strive to provide the highest patient care to all of our patients at the practice. In regard to your medical supplies, the company who supply them will send us a letter/email to advise what you are needing and once this is received by us, we then issue the items and post out the prescription to the medical supplies company who then issue the items to yourself. Please could you contact the Assistant Practice Manager to discuss this in more detail so we can look into this further and try and alleviate the issues you are experiencing. Thank you Winterton Medical Practice