Winyates Health Centre
Winyates Centre, Winyates Way, Redditch, Worcestershire, B98 0NRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 16 August 2024
Absolutely no common sense. When requesting a Doctors note, advised to allow 48 hours, which was done as obviously need to let employers know. To be then informed that the Doctor that it has been passed to isn't in until next week. Beyond belief, and no consideration or care, of the consequences it could incur. Especially after a traumatic emergency surgery, and stressful week, added anxiety is totally unacceptable
Visited August 2024
Review titled Winyates Health Centre
Replied on 02 September 2024
Thank you for your feedback. I am sorry to hear this. This is not our usual policy so please contact the surgery directly and we can look into this further. Kind regards. Claire Practice Manager
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Review titled poor service
Rated 1 star out of 5
by Anonymous - Posted on 11 July 2024
appointment app is unavailable after 15 minutes waited on the phone for 45 minutes to be told no appointments asked what if this happens tomorrow then try the next day -what a joke top medical centre
Visited July 2024
Review titled Winyates Health Centre
Replied on 12 July 2024
Thank you for your feedback. I'm sorry you were unable to make an appointment. Please contact the surgery directly if you would like to make a complaint. Kind regards. Claire Practice Manager
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Review titled Rude staff on reception.
Rated 3 stars out of 5
by Anonymous - Posted on 20 June 2024
The lady behind reception on the phones is extremely rude, in a rush to get you get to the next customer, I already was anxious about calling and the lady made it so much harder for me with how she approached and spoke to me, I won’t feel comfortable calling again and will have to resort back to family doing on my behalf.
Visited June 2024
Review titled Winyates Health Centre
Replied on 24 June 2024
Good afternoon. Thank you for your feedback. I'm sorry that you feel the receptionist was rude. If you would like to contact the practice directly then I would be happy to investigate this and listen to the call. Best wishes. Claire Practice Manager
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Review titled Worst practise
by Anonymous - Posted on 04 July 2024
When I went there the staff was extremely rude and had zero care for why we are there. There numbering system is a complete waste of time as if you are there even 1 minute later you get number 30 and they have they tell us all it’s quicker and easier!? They mean easier for them more like. Why they think that is better than going to the counter when you get in is beyond me. They seem to think they are GP’s now as they seem to think it’s ok to dictate when you can and can’t see a doctor. It’s up to me when I want to see a doctor not them they are receptionists not GP’s!!! I’ll definitely be leaving.
Visited June 2024
Review titled Winyates Health Centre
Replied on 05 July 2024
Good afternoon Thank you for your feedback. I'm sorry you are unhappy with our system. It has been brought in to try and manage the demand in a fair way. If you would like to contact the practice directly we can investigate this further for you. Kind regards. Claire Practice Manager
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 26 June 2024
Tried to book an appointment with a Dr only to be told we need to see the family planning Dr. I spoke to the receptionist and advised her we’re already on the waiting list and have been for nearly 3 months. We wanted to see the Dr because of the pain. However, I was advised by the receptionist a GP appointment wasn’t suitable as we needed to see family planning. I then said we asked to see a Dr’s for the pain, but instead you put us on a waiting list for family planning. I was then told they wouldn’t breach patient confidentiality. I said I don‘y want you to breach anything, I just want to make a Dr’s appointment to which they replied I can’t book a Dr’s appointment. I wasn’t aware receptionists were medical trained, medically aware of when you need/don’t need to see a Dr or in charge of the medical care you receive or don’t receive in my case. I thought Dr’s provided medical care and this medical care was available to everyone, perhaps not!
Visited June 2024
Review titled Winyates Health Centre
Replied on 28 June 2024
Thank you for your feedback. I'm very sorry to hear of your frustration. Please contact the surgery directly so we can investigate this further. Kind regards Claire Practice Manager
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Review titled Absolutely heartless
by Anonymous - Posted on 28 June 2024
My 5 years old daughter is suffering with what the doctor suspect "urticaria" (when is sunny her face, arms and legs swelling, and they are very painful and itchy and hot to touch. She cant sleep, she can't do anything because she is in pain. She missed many days at school. She cant go outside. She just cry day and night as I cant find anything to give her relief) To confirm that, and to get steroids treatment, she needs to have a blood test, that needs to be done at the Redditch hospital. To get the blood test done, I need to wait for couple of months, because they have long waiting list. To get that done quicker, doctor needs to request the urgent blood test. When I call to the surgery, and I explain that I need to speak to the doctor, so he can request that urgently, she said that she spoke to her colleague, and that doctor won't do that, so I ask her to book it appointment, so I can speak to the actual doctor, rather than her getting advice from her colleague receptionist, and she said that she won't book me appointment, because my daughter already seen doctor. I hung up, and burst into tears in front of my daughters
Visited June 2024
Review titled Winyates Health Centre
Replied on 28 June 2024
Thank you for your feedback. I'm very sorry to hear of your frustration. Please contact the surgery directly so we can investigate this further. Kind regards Claire Practice Manager
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Review titled My grandson
Rated 1 star out of 5
by Carole - Posted on 25 June 2024
My grandson has eczema real bad I phone doctors up Yesterday was told because it not willing I I had to phone today I so I did got told no more appointment but u can hear the other woman on her phone booking an appointment so a younger lad face ,neck lot of his body is not good to see.sorry this doctor getting worst I ever had man answer the phone it not a doctor any more it's a joke
Visited June 2024
Review titled Winyates Health Centre
Replied on 28 June 2024
Thank you for your feedback. I'm sorry to hear you could not get an appointment. Please contact the surgery directly so we can investigate this further. Kind regards Claire Practice Manager
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Review titled Helpful staff
Rated 5 stars out of 5
by Kalli - Posted on 03 April 2024
We visited the practice today as we needed help today sorting out medical apps and the lady was very helpful and patient with us, despite it being extremely busy. She was so kind and really knows her stuff. Thank you.
Visited April 2024
Review titled Winyates Health Centre
Replied on 03 April 2024
Good afternoon Thank you so much for your positive feedback. I'm so pleased to hear you had a great experience when sorting out your medical appointments. I will share your feedback with the team. Best wishes. Claire Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 March 2024
Spoke t receptionist who was so helpful and understanding,she went out of her way to listen to me.I would also like to thank the Dr for his empathy and understanding. I'm not allowed to say you names so hope you know who you are. jt
Visited March 2024
Review titled Winyates Health Centre
Replied on 20 March 2024
Good afternoon Thank you very much for your positive feedback, it is very much appreciated. I have shared this with the team. If you need any further help, please do not hesitate to contact us. Best wishes. Claire Practice Manager
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Review titled Help with medical records to join the Army
Rated 5 stars out of 5
by Ryan Payne - Posted on 02 April 2024
Two individuals were extremely helpful and supportive in helping me to join the army, there was many problems I faced in regards to my medical records being transferred over but they were persistent and managed to help my dream career continue to take place.
Visited March 2024
Review titled Winyates Health Centre
Replied on 03 April 2024
Good afternoon Thank you for your kind review. I have passed this onto the individuals involved and I'm so pleased to hear how helpful they've been. We wish you all the best in your career. Best wishes. Claire Practice Manager