Witterings Medical Centre
The Witterings Med Centre, Cakeham Rd,East Wittering, Chichester, West Sussex, PO20 8BHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Rude receptionist, difficult to get an appointment.
by Anonymous - Posted on 08 July 2024
Absolutely awful experience. We were running late for an appointment due to being stuck behind a hedge trimming tractor. I called to tell them and spoke to a lovely woman. When we got to the surgery we had to queue up for about 5 minutes, it took the atrociously rude receptionist a few minutes just to even find the appointment, then she said the GP won't see us because we were 20 minutes late. We were only 19 minutes late at that point, 5 of which were in their queue. God I've never met such a rude receptionist at a GP. I will be switching the whole family over to somewhere else.
Visited July 2024
Review titled Witterings Medical Centre
Replied on 09 July 2024
I am sorry that you have had a negative experience, if you would like to discuss this further please contact me via reception.witterings@nhs.net Best wishes Emma, Operations Manager
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Review titled Professional result
Rated 5 stars out of 5
by Anonymous - Posted on 10 July 2024
Superb treatment from start to finish….one needs to have patience with the initial telephone wait…very quick assessment by Receptionist and then medic. Appointment for same day given immediately on final triage, consultation most satisfactory, thorough and professional …thank you and I am now hopefully on the road to recovery. It can be frustrating especially as you are probably feeling poorly being in that initial telephone queue, please try to relax so that a calm accurate conversation can be had with your first Receptionist contact……everything else should flow from that ok. Second time I have had this satisfactory experience.
Visited June 2024
Review titled Witterings Medical Centre
Replied on 10 July 2024
Thank you very much for taking the time to leave this review. I will share this with the rest of the team. I hope you continue to have good experiences with us and hope you feel better soon. Best wishes Emma, Operations Manager
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Review titled Kind, caring and reassuring
Rated 5 stars out of 5
by Anonymous - Posted on 20 May 2024
I was extremely worried about my son. I spoke to the duty doctor who was really patient with me, he took time to listen to me and explained everything in a clear, reassuring way. The telephone call did not feel rushed, even though I expect he had a lot more people to call.
Visited May 2024
Review titled Witterings Medical Centre
Replied on 21 May 2024
Thank you very much for taking the time to leave your comment. I shall share this with the team. Emma, Operations Manager
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Review titled First class service
Rated 5 stars out of 5
by Anonymous - Posted on 17 May 2024
I needed to have a cortisone injection on a trigger finger on the 6th March. My experience was first class. The reception staff were warm and friendly on arrival, the appointment was on time and the doctor was engaging, professional, reassuring and helpful. I couldn’t wish for more, so a big ‘thank you’ to everyone at the practice.
Visited March 2024
Review titled Witterings Medical Centre
Replied on 17 May 2024
Thank you very much for taking the time to leave your review. I have shared this with the team. Best Wishes Emma, Operations Manager
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Review titled Pharmacy issue
Rated 1 star out of 5
by Anonymous - Posted on 30 March 2024
When trying to make an appointment at this surgery you are asked to speak to a pharmacist first. When attempting to do this I went to the medical centre pharmacy and asked for some advice on what I could buy for a persistent sore throat. The response from the pharmacist was that she didn’t want to see me as she didn’t want to do appointments that day. I am unsure how to get medical advice when the doctor requires you to speak to a pharmacist but the pharmacist refuses to speak to you as well. We are being encouraged to visit pharmacy’s more to ease pressure on GPs but they do need to be on board with this. The central NHS messaging has just not reached this surgery unfortunately.
Visited March 2024
Review titled Witterings Medical Centre
Replied on 02 April 2024
Thank you for taking the time to leave your feedback. I am sorry this was your experience, although we share a building, the pharmacy is a separate business. Please direct any complaint you have regarding the pharmacy to the management team at the pharmacy. If you wish to discuss this further please contact me via reception.witterings@nhs.net Best wishes Emma, Operations Manager.
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Review titled Just the worst
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2024
Entirely rude, chaotic and unprofessional. Made it impossible to get an appointment and now bombarding with nonsense spam. The worst of the worst. Avoid and go elsewhere. Completely regret registering here and now trying to deregister (no response so far)
Visited February 2024
Review titled Witterings Medical Centre
Replied on 02 April 2024
Thank you for your feedback. I am sorry that you felt bombarded. Occasionally we reach out to patients to help us manage their care better. Patients have the right to opt out from receiving text messages at any time.
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Review titled Unacceptable service
Rated 2 stars out of 5
by Marie hill - Posted on 22 November 2023
Feel that we all don’t fit in one box , very impersonal service , found very unhelpful with my area of concern , I don’t contact docters unless necessary , severe back pain , had left it until the pain was too intense to then do online consultation to have to chase for response to then get told a duty docter would call who then didn’t call and sent a text message with exercises and referral form .. how did the surgery know if the exercises they sent would work , they didn’t even know where the pain was .. very frustrating and second experience with them I’ve not found acceptable
Visited October 2023
Review titled Witterings Medical Centre
Replied on 23 November 2023
Thank you for taking the time to leave you feedback. If you would like to discuss this in more detail please contact reception.witterings@nhs.net
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Review titled Well man
Rated 5 stars out of 5
by Anonymous - Posted on 27 September 2023
Excellent service from this practice from booking well man appointment to practice nurse and clinical pharmacist feedback including advice.
Visited September 2023
Review titled Witterings Medical Centre
Replied on 28 September 2023
Thank you very much for the positive feedback. We are very lucky to have the clinical pharmacist on our team.
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Review titled Given up!
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2023
I’ve now officially given up with this surgery. It’s been just over two weeks now with me trying to book an appointment to see a doctor. You can’t get through on the phone and the E-consult is always switched off. So I’m now going to see if I can register elsewhere.
Visited April 2023
Review titled Witterings Medical Centre
Replied on 11 April 2023
I am sorry to hear you have been having difficulty in reaching us. If you would like to discuss this further please contact me via reception.witterings@nhs.net Kind regards Emma Assistant Practice Manager
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Review titled Excellent care
Rated 5 stars out of 5
by Karen Tross Youle - Posted on 16 February 2023
As instructed I called the Practice at 8.30am, I was 19th in the queue but my call was answered in ten minutes. I explained my problem, they sent me a text for more information, I was called by a doctor half an hour later and seen by the same doctor within two hours. He was very helpful, kind and informative and I have been referred on to a specialist to be seen within two weeks. I have always had wonderful care at this surgery, it’s been exceptional every time!
Visited February 2023
Review titled Witterings Medical Centre
Replied on 21 February 2023
Thank you for taking the time to leave this feedback.