Wokingham Medical Centre
23 Rose Street, Wokingham, Berkshire, RG40 1XSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 01 February 2023
I have only been registered with the surgery for a few weeks & I have already had such a good experience from the Receptionists being very polite, helplful & friendly to completing an eConsult first thing in the morning to having the GP contact me for him to see him that afternoon at the Surgery
Visited January 2023
Review titled Wokingham Medical Centre
Replied on 16 February 2023
Dear Patient Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Appointment Impossibility
Rated 2 stars out of 5
by David - Posted on 03 January 2023
I rang to make an appointment only to be told that you can only make an appointment on the day at 08:00 - and the time unknown. This is an impossibility if you work and are typically travelling at 08:00. Call later and all appointments are gone. I have a chronic abdominal pain.... not serious enough to trouble A&E over and not serious enough to stop me going to work but I would still like to be examined by a doctor as I am concerned. Please can you let me know what other options I have....
Visited January 2023
Review titled Wokingham Medical Centre
Replied on 06 January 2023
Dear David I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. You may also book an appointment using the e-consult service at: https://wokinghammedicalcentre.webgp.com/ Kind regards Patient Experience Team
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 January 2023
I am so happy with my experience with Wokingham Medical Centre today. I called at 8am, I was through to a receptionist by 8:20am and given an appointment for 8:50am for my son. Dr was very thorough and chatty although could see was so busy. Antibiotics given and picked up within 15 minutes. This surgery really do all they can, when they can and I'm so grateful for them!
Visited January 2023
Review titled Wokingham Medical Centre
Replied on 16 February 2023
Dear Patient Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Very poor customer service - unable to make appointments
Rated 2 stars out of 5
by Anonymous - Posted on 05 December 2022
Very poor customer service from reception/triage team. Not only you have to wait for ages in the queue over the phone (even though dialing in on opening at 8am), you eventually end up talking to someone who has no customer service skills and rather than listen to you, simply ask you to go on the web to make an appointment. What a waste of time, especially the website registration does not work, and an e-consultation is useless in the case in question with my 3.5 year old child, as explained to the person over the phone. All this makes it almost impossible to make an appointment even for a 3.5 year old child. This is extremely frustrating for someone like me who pays his tax and hardly ever calls or goes to the GP, but is not able to access the GP when required. This is the 3rd time in 4 years with this medical practice I wonder if the solution is not for people to have the option to opt out of the NHS, and use our related tax money for private medical support instead, to ensure we get treated whenever we need it. I would definitely not recommend the Wokingham Medical centre for its poor customer service and the high difficulty with making a patient appointment
Visited December 2022
Review titled Wokingham Medical Centre
Replied on 07 December 2022
Dear Patient I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Patient Experience Team
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Review titled Always excellent
Rated 5 stars out of 5
by Anonymous - Posted on 22 September 2022
Have been a patient at Wokingham Medical Centre for 7 years, and have two children. We have never struggled to speak to a doctor when we need to. The econsult is fantastic - I had a reply from a doctor within 6 minutes! My child saw a doctor within 2 hours and got medication, which prevented us going to a&e. Absolutely fantastic practice. Thank you for working so hard, and being so friendly and caring. Always going above and beyond. Highly recommend to everyone.
Visited September 2022
Review titled Wokingham Medical Centre
Replied on 10 November 2022
Dear Patient Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards Patient Experience Team
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Review titled HRT Appointments
Rated 5 stars out of 5
by Jacqui - Posted on 07 August 2022
Had the most amazing appointments regarding HRT. I first contacted the surgery and used push doctor and got an immediate appointment to discuss how I was feeling. First time I’ve used this service and would highly recommend it. Arranged to have bloods done and check up with a wonderful nurse who took my bloods to save me going to the blood dept after she did a mini health check with me. Then I arranged an appointment with a doctor. He spent half an hour listening to all my symptoms, explaining what HRT is and all the pros and cons for going on it. What I should expect, what I should keep an eye on, how, if I’m not happy to go back and we can look at other options. Can not fault the surgery nor the staff who have been nothing but outstanding with my care over the last year. They have gone above and beyond in every area I’ve had worries over and am genuinely lucky to be a patient there.
Visited August 2022
Review titled Wokingham Medical Centre
Replied on 10 November 2022
Dear Jacqui Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Patient Experience Team
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Review titled Welcoming, Caring Practice
Rated 5 stars out of 5
by Tom and Janet Aldridge - Posted on 16 August 2022
Met by friendly, helpful staff on reception, saw Izzy practice nurse, who was efficient, very kind and reassuring, an altogether great experience as newly registered patients. At a time when everybody is under stress, it was not transferred to us as patients
Visited August 2022
Review titled Wokingham Medical Centre
Replied on 10 November 2022
Dear Tom and Janet Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Patient Experience Team