Wokingham Medical Centre
23 Rose Street, Wokingham, Berkshire, RG40 1XSContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Wokingham Medical Centre.
Reviews
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Review titled smear test - real asset
Rated 5 stars out of 5
by Liliya Shokal - Posted on 11 July 2024
I just wanted to share how wonderful polish lady was during my smear test. She is a real asset to the surgery. She put me at ease. Many thanks to her.
Visited July 2024
Wokingham Medical Centre has not yet replied.
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Review titled Brilliant Patients Services
Rated 4 stars out of 5
by Jasmine - Posted on 12 July 2024
I would like to thank the Patients Services Team who take the call and man the Reception Desk. They are so helpful and always make sure they have done their best to deal with your case. In the last couple of weeks, I have had to be seen at short notice several time and I did. Also I had to cancel and rebook various appointments several times and was accommodated each time. The doctors are very good too. So altogether a great surgery.
Visited June 2024
Wokingham Medical Centre has not yet replied.
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Review titled Great nurses
Rated 5 stars out of 5
by Anonymous - Posted on 05 June 2024
Attended for a second time in respect of cervical screening, first attempt unsuccessful ( not the nurses fault)- Agar was patient and understanding the first time and was even more so on the second occasion. Second attempt successful, many thanks Agar.
Visited June 2024
Review titled Wokingham Medical Centre
Replied on 24 June 2024
Dear Patient, Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Amy Patient Experience Team
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Review titled Going round in circles
Rated 1 star out of 5
by Mr H - Posted on 20 June 2024
Audiology visit suspect ear infection - see my GP. Phone Q for Reception told me to see Pharmacy via Community Referral. After ring ring over a week, they say cannot give me antibiotic over 16. Phone doctors - queue for 45 mins, now fully booked. Call 111 to try to get appointment! This is just ridiculous- third world would be ashamed. A one minute look will confirm or otherwise.
Visited June 2024
Review titled Wokingham Medical Centre
Replied on 24 June 2024
Dear Mr H, I am sorry to hear that you have experienced difficulty obtaining an appointment at the Practice. General Practice is currently facing an unprecedented level of demand. To aid with the current demand the Community Referral scheme was introduced. This allows a pharmacy to assess you and prescribe appropriate medication for specific symptoms. I am sorry that when you attended the service, they were unable to do this for you, I appreciate that this will have been frustrating for you. Unfortunately, the increased pressure on the service means that appointments are in high demand. To ensure clinical safety for our patients, once this demand has been reached it would be unsafe to add more patients to the list. Please be assured that our staff are working to their capacity on a daily basis. Thank you for taking the time to share your feedback with us. Kind regards, Amy Patient Experience Team
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Review titled Great experience during routine screening test
Rated 4 stars out of 5
by Anonymous - Posted on 31 May 2024
The nurse I saw for a routine screening test this week was outstanding. She put me at ease, provided just the right amount of information and was courteous throughout. Staff like this really make patients feel cared for and respected. Well done to the lovely lady in consultation room 11.
Visited May 2024
Review titled Wokingham Medical Centre
Replied on 24 June 2024
Dear Patient, We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Amy Patient Experience Team
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Review titled Unprofessional service
Rated 1 star out of 5
by Lenny - Posted on 09 May 2024
Been waiting queue on the line for 31 minutes for my daughter this morning;then suddenly said unfortunately we are fully booked. And the lady answered said we have 32. thousand patients; hello; 32 patients are not ill today right?? speechless with this medical center. Every time call this medical service; only 1 in 10 my appointment get done.This medical center is the worst I have ever been. Shame!
Visited May 2024
Review titled Wokingham Medical Centre
Replied on 24 June 2024
Dear Lenny, I am sorry to hear you are dissatisfied with your recent experience at the Practice. Healthcare nationally is seeing a dramatic increase in demand especially within General Practice. This means phone lines are busier than normal and wait times on the phone are incredibly high and we are seeing or consulting with more patients than ever. We are recruiting for additional Patient Service Assistants to help manage this demand. However, to ensure clinical safety to our patients we can only offer a set number of appointments per day. Once this capacity has been reached, you may be signposted to alternative health provision, such as the walk-in centre, to ensure a same day assessment. We understand that increased demand is frustrating for our patients, and we want to assure you that we are working hard to help manage the increased demand on the service. Thank you for taking the time to share your feedback with us. Kind regards, Amy Patient Experience Officer
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Review titled Lovely receptionist
Rated 5 stars out of 5
by Helen Hartigan - Posted on 12 February 2024
Had a lovely experience at the medical centre, felt the receptionist bent over backwards to help me, thankyou so much
Visited February 2024
Review titled Wokingham Medical Centre
Replied on 23 February 2024
Dear Helen Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Very Professional GP
Rated 4 stars out of 5
by Mark McCluskey - Posted on 27 December 2023
Your Review: Attended a 08:30 appointment this morning 27/12/23 ( day after Boxing Day ) and was met by a smiling and very polite lady GP. We discussed my Cholesterol & Hypertension concerns and queries. The Doctor took her time to explain my present situation and suggested a plan for going forward on how best to address both the above concerns and how we should monitor in the future. I came away feeling very assured by the consultation and advice I had received from a Doctor who I felt was a credit to her profession and medical centre.
Visited December 2023
Review titled Wokingham Medical Centre
Replied on 29 December 2023
Dear Mark We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Appaulling
Rated 1 star out of 5
by Petit Filou - Posted on 17 October 2023
Appaulling service from Wokingham Medical Centre. Have been trying for days to contact them but nobody is answering the phones. Have waited in a queue of callers for over an hour and still nobody answers! How are patients supposed to get any kind of treatment or even a response from this dreadful medical centre !!! Their response is that they are sorry and they are working hard to provide a better service, but lastly they don’t have enough staff to support the number of patients as the issue with not answering phones has been going on for months without any improvement. Their CQC rating of ‘Good’ is an absolute joke.
Visited October 2023
Review titled Wokingham Medical Centre
Replied on 30 October 2023
Dear Petit I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Patient Experience Team
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Review titled Dreadful service
Rated 1 star out of 5
by Amanda De Brett - Posted on 03 August 2023
My husband was admitted to RBH for a heart condition early July 2023. His consultant wrote to our GP at Wokingham Medical Centre advising a medication had to be doubled. As of today - 3rd August - letter has not been read and no action taken. Why ?
Visited July 2023
Review titled Wokingham Medical Centre
Replied on 04 September 2023
Dear Amanda, Thank you for your review. I have passed your concerns onto the Practice to help you move forward with your request Kind Regards Patient Experience Team