Wokingham Medical Centre
23 Rose Street, Wokingham, Berkshire, RG40 1XSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Painless Cervical screening
Rated 4 stars out of 5
by Anonymous - Posted on 15 January 2025
Women of a certain age struggle with these screenings due to changes in the vagina, the locum nurse who did mine today was absolutely amazing, I’ve dreaded the last few, but she managed to do it with ease, no pain and no soreness after, certainly made me feel Better about future ones
Visited January 2025
Wokingham Medical Centre has not yet replied.
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Review titled IT disaster
Rated 1 star out of 5
by Pamela - Posted on 15 January 2025
my surgery was merged with wokingham medical centre, I have continued to use repeat prescriptions since the IT merger without any issues, I ran out of my medication, my mistake but I had been ill. When I used the same form that I have used for the last 4 years unbeknown to me it was sent to a different surgery, when i tried to collect at the pharmacy it obviously was not there. That night I sent through another one and have the same issue of being sent to another surgery. They have now contacted me to say Im not registered there, ive never even heard of them. I reported the problem with the IT only to be told there is nothing they can do. I asked what I do in the future, do I have to put my prescription in 3 weeks in advance, to be told it only takes 3 days, well i'm sorry but obviously it does not as your forms are going elsewhere. The only reason my GP now has it is because the pharmacy sent one through. Ive now had no medication for 2 weeks and am relying on what I have managed to get online, goodness knows what that contains. How do I proceed in the future? when I called I was told I have to call each time, I stated I wanted to do it online but was told I have to call and speak to the pharmacy team but they dont work evenings.
Visited January 2025
Wokingham Medical Centre has not yet replied.
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Review titled Smear test
Rated 3 stars out of 5
by Anonymous - Posted on 21 August 2024
I have just been to have my smear test with a nurse. She was absolutely brilliant so friendly and helpful. I know a lot of people are scared to have this done and think it hurts but it doesn't. It's a few minutes out of your day that can make sure you have more days to come. Get tested girls
Visited August 2024
Review titled Wokingham Medical Centre
Replied on 28 August 2024
Dear Patient, We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Frankie Patient Experience Team
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 August 2024
The Nurse made my appointment very comforting and insightful. She was very understanding and very carering.
Visited August 2024
Review titled Wokingham Medical Centre
Replied on 09 September 2024
Dear Patient Thank you for your recent feedback. We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. We will ensure this is shared with the team. Kind regards Kelly Patient Experience Team
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Review titled smear test - real asset
Rated 5 stars out of 5
by Liliya Shokal - Posted on 11 July 2024
I just wanted to share how wonderful polish lady was during my smear test. She is a real asset to the surgery. She put me at ease. Many thanks to her.
Visited July 2024
Review titled Wokingham Medical Centre
Replied on 23 July 2024
Dear Liliya, We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Frankie Patient Experience Team
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Review titled Great appointment with nurse
Rated 5 stars out of 5
by Emma - Posted on 24 July 2024
I had a smear test appointment at the centre with a nurse, who was absolutely wonderful. She put me at ease and was so helpful and kind. She also advised doing 15 squats ahead of the procedure, which really helped as this is the first time I haven’t felt any discomfort at all during a smear test. Lots of women worry or put off booking an appointment but know that you are in great hands here!
Visited July 2024
Review titled Wokingham Medical Centre
Replied on 01 August 2024
Dear Emma, Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Amy Patient Experience Team
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Review titled Brilliant Patients Services
Rated 4 stars out of 5
by Jasmine - Posted on 12 July 2024
I would like to thank the Patients Services Team who take the call and man the Reception Desk. They are so helpful and always make sure they have done their best to deal with your case. In the last couple of weeks, I have had to be seen at short notice several time and I did. Also I had to cancel and rebook various appointments several times and was accommodated each time. The doctors are very good too. So altogether a great surgery.
Visited June 2024
Review titled Wokingham Medical Centre
Replied on 23 July 2024
Dear Jasmine, Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards Frankie Patient Experience Team
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Review titled Great nurses
Rated 5 stars out of 5
by Anonymous - Posted on 05 June 2024
Attended for a second time in respect of cervical screening, first attempt unsuccessful ( not the nurses fault)- Agar was patient and understanding the first time and was even more so on the second occasion. Second attempt successful, many thanks Agar.
Visited June 2024
Review titled Wokingham Medical Centre
Replied on 24 June 2024
Dear Patient, Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Amy Patient Experience Team
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Review titled Going round in circles
Rated 1 star out of 5
by Mr H - Posted on 20 June 2024
Audiology visit suspect ear infection - see my GP. Phone Q for Reception told me to see Pharmacy via Community Referral. After ring ring over a week, they say cannot give me antibiotic over 16. Phone doctors - queue for 45 mins, now fully booked. Call 111 to try to get appointment! This is just ridiculous- third world would be ashamed. A one minute look will confirm or otherwise.
Visited June 2024
Review titled Wokingham Medical Centre
Replied on 24 June 2024
Dear Mr H, I am sorry to hear that you have experienced difficulty obtaining an appointment at the Practice. General Practice is currently facing an unprecedented level of demand. To aid with the current demand the Community Referral scheme was introduced. This allows a pharmacy to assess you and prescribe appropriate medication for specific symptoms. I am sorry that when you attended the service, they were unable to do this for you, I appreciate that this will have been frustrating for you. Unfortunately, the increased pressure on the service means that appointments are in high demand. To ensure clinical safety for our patients, once this demand has been reached it would be unsafe to add more patients to the list. Please be assured that our staff are working to their capacity on a daily basis. Thank you for taking the time to share your feedback with us. Kind regards, Amy Patient Experience Team
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Review titled Great experience during routine screening test
Rated 4 stars out of 5
by Anonymous - Posted on 31 May 2024
The nurse I saw for a routine screening test this week was outstanding. She put me at ease, provided just the right amount of information and was courteous throughout. Staff like this really make patients feel cared for and respected. Well done to the lovely lady in consultation room 11.
Visited May 2024
Review titled Wokingham Medical Centre
Replied on 24 June 2024
Dear Patient, We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Amy Patient Experience Team