Wolstanton Medical Centre
Palmerston Street, Wolstanton, Newcastle-under-Lyme, Newcastle, Staffordshire, ST5 8BNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent Practice
Rated 5 stars out of 5
by mrs margaret coxon - Posted on 18 November 2024
Recent visit with my husband .We saw one on the new members of staff for a consultation. Very professional included both of us in the care plan. Very pleased with the patience and support we received. Also provided with written advice and plan for the future to support changes made. Very happy with our visit today.
Visited November 2024
Wolstanton Medical Centre has not yet replied.
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Review titled Amazing practice!
Rated 5 stars out of 5
by Charlotte meir - Posted on 03 July 2023
Since moving to Wolstanton Ive been registered at this surgery and it’s by far the best practice I’ve visited. It’s always clean, the staff couldn’t be more helpful and the doctors / nurses are always so patient with us, especially our young daughters. We never fail to get appointments when required and somebody is always available to provide advice / further treatment.
Visited July 2023
Wolstanton Medical Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Philip Thomas Butler - Posted on 29 June 2023
Received a text message informing me my Asthma review, I phoned the practice to book a day and time, was on the phone for about 5 mins, the receptionist booked my appointment. A couple of days later I turned up for the appointment, was told to wait in the back waiting room. I was waiting no more than 5 minutes when the Asthma nurse called my name, my blood pressure was taken and weight, the nurse covered the usual questions, my medication was covered. The people who work at the practice are always pleasant and professional a great practice.
Visited June 2023
Wolstanton Medical Centre has not yet replied.
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Review titled Fabulous staff at this surgery
Rated 5 stars out of 5
by Linda Hammond - Posted on 17 May 2023
I have always had positive experiences with this surgery and due to ongoing problems I speak to or see the Drs or nurses very often. I always find both Drs and nurses considerate and helpful. I've never struggled to get an appointment when I really need it. Online queries are answered in a timely manner. I've even had a response on a Sunday evening. The Drs work long hours but remain patient and diligent. This is a very busy surgery covering a large catchment area but despite this staff seek to work in collaboration with patients to find the best solution to any problem or difficulty. In my experience this surgery is second to none and I've lived all over the country.
Visited May 2023
Review titled Wolstanton Medical Centre
Replied on 17 May 2023
Dear Ms Hammond Thank you for taking the time to offer this feedback. Whilst we do not get everything right, we do strive to offer a good general practice service as a dedicated team and I'm delighted that you have had positive experiences from the care we provide. Specific feedback such as you have provided about consideration, helpfulness, timeliness, diligence, and patient-centredness is very valuable and encourages the whole team to deliver the best care we can. Kind regards John Edwards, GP Partner Wolstanton.MedicalCentre@nhs.net
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Review titled Not allowed an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 03 March 2023
I wanted to see a doctor or nurse for a check up as I have been on the pill for a while and I have to go in for a yearly check up. I haven’t been in 3 years due to every time I ring to get an appointment I am told I am not allowed to see the doctor for this check up. I finally got an appointment by lying to the receptionist and I asked the doctor if I am meant to see them every year he said yes. I can’t understand why I am not allowed to see the doctor when I ask. The receptionist out right refuses when I ask. I shouldn’t have to lie to see the doctor.
Visited February 2023
Review titled Wolstanton Medical Centre
Replied on 11 March 2023
Thank you for your feedback. We use our Online Consult system for routine pill checks for the majority of our patients as this is a convenient service which can be accessed at any time of the day or night and can be used if patients have access to a blood pressure machine and weighing scales. Evidence suggests that self-complete pill check forms are as safe and effective as face to face consultations. As with any practice, there is a limited capacity for appointments, and this approach helps us to reserve face to face appointments for those issues which cannot be managed any other way. We also have feedback from patients that it is a quick and easy way to get a repeat prescription if they happy with their current pill and do not want to make any changes. That being said, if you do wish to discuss your pill, other contraceptive options or have side effects you are not happy with, it is absolutely appropriate to make an appointment. The receptionists are trained to direct patients to the most appropriate service for their problem. For contraceptive reviews an appointment with our nursing team, rather than a GP, is usually the most appropriate way forwards. Kind regards John Edwards (GP)
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 13 February 2023
Had a really wonderful experience today having an annual review & smear with the practice nurse. She took time to listen and explain and put me at ease in the appointment. Such a great, positive experience. Thank you
Visited February 2023
Review titled Wolstanton Medical Centre
Replied on 11 March 2023
Thank you for your kind words. It's very pleasing that a consultation regarding a procedure that some feel apprehensive about went well for you. I hope your positive experience helps others feel confident about their screening appointments too. Kind regards John Edwards (GP)