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Woodbridge Practice

30 Myton Road, Ingleby Barwick, Stockton On Tees, Stockton-On-Tees, Cleveland, TS17 0WG

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Reviews

Displaying 11 to 17 of 17

  1. Review titled Brilliant practice. 54yrs of being well looked after.

    Rated 5 stars out of 5

    by Ernest Lazenby - Posted on 01 November 2023

    Visit surgery 9.45am Monday morning 30th. Said I had lost my hearing in left ear and probably have an ear infection. Very nice receptionist arranges for me to have a telephone consultation later that day. Got home and 2 hours later receptionist rings to advise I can see a doctor at 1.30pm. A very pleasant Doctor seen, ear infection confirmed and prescribes medication. 20 minutes later I leave the Pharmacy with medication. Brilliant. 54 years of being looked after well by the surgery. What's not to like. Treat folk properly and you get looked after well. Brilliant service. Have done well by my me, my wife and family for many decades.

    Visited October 2023

    Report as unsuitable

    Review titled Woodbridge Practice

    Replied on 03 November 2023

    We would like to take this opportunity to thank you for your kind words and comments. The Practice endeavours to provide an outstanding level of patient satisfaction in relation to the professionalism exhibited by all our staff and your kind comments reflect the staffs achievements to provide this service. The doctors and staff at our Practice are always eager to hear patients views about the services we provide. It is very important to us to hear when patients are happy about us as well as issues that may be of concern. Again, we would like to say thank you for taking time to express your views on the Choices website. Practice Manager

    Report as unsuitable


  2. Review titled It is not the GP who is at fault, Reception sections are

    Rated 3 stars out of 5

    by Paul Sellars - Posted on 15 September 2023

    I ordered Prescription on 12/09/2023. They rang me and I rang them back, to confirm the Prescription, who they said it was with the GP. I rang today 15/09/2023 and waited 26 Minutes to speak with someone. Once I got through, i gave them my details and about the Prescription not been activated by the GP, then they tell me, it has not gone to the GP till this morning (@09:02). Someone on the 12th, lied to me saying it was already with the GP and I was expecting it to be sorted and Pharmacy to deal with. It is now weekend and I will not receive my Prescription till a week later. The service of the Woodbridge Practice Reception Team is very poor

    Visited September 2023

    Report as unsuitable

    Review titled Woodbridge Practice

    Replied on 26 September 2023

    Dear Sir, After investigation, it appears there was a misunderstanding between parties in order to resolve this matter. Practice Manager

    Report as unsuitable


  3. Review titled Access to a Doctor Denied

    Rated 1 star out of 5

    by David Wilson - Posted on 12 June 2023

    My wife saw a doctor last week as her breathing was difficult. She had a bad cough and a slight temperature. The doctor said there was nothing wrong but return if you do not improve. Over the weekend she got worse. Barking cough, saw throat, difficulty in breathing, pain in her back and a temperature. This morning the receptionist denied my wife an appointment with a doctor or access to the surgery until she had taken a covid 19 test. There are no covid 19 restrictions in the United Kingdom. My wife has been denied access to a doctor by a receptionist who is enforcing rules that do not exist.

    Visited June 2023

    Report as unsuitable

    Review titled Woodbridge Practice

    Replied on 14 June 2023

    Dear Patient, We do ask patients with COVID symptoms, to do a COVID test before attending for an appointment. This is designed to ensure we protect vulnerable patients and all staff within the practice. When we see COVID positive patients in the practice, we ask for them to wait in their car, so the appropriate PPE measures can be put in place, to protect vulnerable patients and the clinician. After the clinician has seen the patient, the room is made sterile for the next patient. The above is fully explained to any suspected COVID patient when asked to do their COVID tests. No patient is ever refused an appointment. Practice Manager

    Report as unsuitable


  4. Review titled Couldn't fault service

    Rated 5 stars out of 5

    by Sarah - Posted on 21 June 2023

    On the morning of my appointment, the GP phoned in sick (these things happen) the receptionist couldn't have tried harder to sort out another appointment for me, unfortunately there wasn't one available that day but I was offered one for a couple of days later. I left the surgery happy and was most surprised to then receive a telephone call from the practice nurse to check if there was anything she could do to help in the meantime. I honestly couldn't have received any better service from Woodbridge and after reading bad reviews it only seems fair to leave a good review to balance it.

    Visited June 2023

    Report as unsuitable

    Review titled Woodbridge Practice

    Replied on 23 June 2023

    We would like to take this opportunity to thank you for your kind words and comments. The Practice endeavours to provide an outstanding level of patient satisfaction in relation to the professionalism exhibited by all our staff and your kind comments reflect the staffs achievements to provide this service. The doctors and staff at our Practice are always eager to hear patients views about the services we provide. It is very important to us to hear when patients are happy about us as well as issues that may be of concern. Again, we would like to say thank you for taking time to express your views on the Choices website. Practice Manager

    Report as unsuitable


  5. Review titled Wonderful visit

    Rated 5 stars out of 5

    by Margaret McCarthy - Posted on 03 May 2023

    Excellent advice and information given to regarding proposed treatment. Pleasant and professional approach with queries and questions. Many thanks

    Visited May 2023

    Report as unsuitable

    Review titled Woodbridge Practice

    Replied on 03 May 2023

    We would like to take this opportunity to thank you for your kind words and comments. The Practice endeavours to provide an outstanding level of patient satisfaction in relation to the professionalism exhibited by all our staff and your kind comments reflect the staffs achievements to provide this service. The doctors and staff at our Practice are always eager to hear patients views about the services we provide. It is very important to us to hear when patients are happy about us as well as issues that may be of concern. Again, we would like to say thank you for taking time to express your views on the Choices website. Practice Manager

    Report as unsuitable


  6. Review titled Never any appointments!

    Rated 2 stars out of 5

    by Anonymous - Posted on 05 May 2023

    Been trying by telephone and calling into reception numerous times. Each time I am told all pre bookable appointments are taken and to come back next week. Difficult to schedule calls whilst at work! This has gone on since February when Practice nurse advised me to see a doctor. How does anyone get an appointment?

    Visited May 2023

    Report as unsuitable

    Review titled Woodbridge Practice

    Replied on 09 May 2023

    Thank you for your message. Appointments are also available to book via e-consultations, in addition to the telephone. This service is available through our website. However, I would like to assure you that I will bring your concerns to the attention of our doctors so that they may consider your views further. Practice Manager

    Report as unsuitable


  7. Review titled Improving

    Rated 4 stars out of 5

    by Anonymous - Posted on 16 December 2022

    Attended nurse practitioner appointment owing to ongoing chest infection. Reception is tidy and well organised. Easily used self check in on arrival. Appointment on time, clinician knowledgeable, understood my ongoing concerns Nurse Practitioner had read immediate note on my condition and I updated her on my chronic lung condition and asthma. Discussed my needs and again due to time of year ie close to Xmas she prescribed follow up medication whilst explaining in a non patronising way caution on over use of antibiotics, which I am aware. Further advice given and she checked I had sufficient rescue asthma inhalers.

    Visited December 2022

    Report as unsuitable

    Review titled Woodbridge Practice

    Replied on 16 December 2022

    We would like to take this opportunity to thank you for your kind words and comments. The Practice endeavours to provide an outstanding level of patient satisfaction in relation to the professionalism exhibited by all our staff and your kind comments reflect the staffs achievements to provide this service. The doctors and staff at our Practice are always eager to hear patients views about the services we provide. It is very important to us to hear when patients are happy about us as well as issues that may be of concern. Again, we would like to say thank you for taking time to express your views on the Choices website. Practice Manager

    Report as unsuitable