Woodbridge Practice
30 Myton Road, Ingleby Barwick, Stockton On Tees, Stockton-On-Tees, Cleveland, TS17 0WGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Access to a Doctor Denied
Rated 1 star out of 5
by David Wilson - Posted on 12 June 2023
My wife saw a doctor last week as her breathing was difficult. She had a bad cough and a slight temperature. The doctor said there was nothing wrong but return if you do not improve. Over the weekend she got worse. Barking cough, saw throat, difficulty in breathing, pain in her back and a temperature. This morning the receptionist denied my wife an appointment with a doctor or access to the surgery until she had taken a covid 19 test. There are no covid 19 restrictions in the United Kingdom. My wife has been denied access to a doctor by a receptionist who is enforcing rules that do not exist.
Visited June 2023
Review titled Woodbridge Practice
Replied on 14 June 2023
Dear Patient, We do ask patients with COVID symptoms, to do a COVID test before attending for an appointment. This is designed to ensure we protect vulnerable patients and all staff within the practice. When we see COVID positive patients in the practice, we ask for them to wait in their car, so the appropriate PPE measures can be put in place, to protect vulnerable patients and the clinician. After the clinician has seen the patient, the room is made sterile for the next patient. The above is fully explained to any suspected COVID patient when asked to do their COVID tests. No patient is ever refused an appointment. Practice Manager
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Review titled Couldn't fault service
Rated 5 stars out of 5
by Sarah - Posted on 21 June 2023
On the morning of my appointment, the GP phoned in sick (these things happen) the receptionist couldn't have tried harder to sort out another appointment for me, unfortunately there wasn't one available that day but I was offered one for a couple of days later. I left the surgery happy and was most surprised to then receive a telephone call from the practice nurse to check if there was anything she could do to help in the meantime. I honestly couldn't have received any better service from Woodbridge and after reading bad reviews it only seems fair to leave a good review to balance it.
Visited June 2023
Review titled Woodbridge Practice
Replied on 23 June 2023
We would like to take this opportunity to thank you for your kind words and comments. The Practice endeavours to provide an outstanding level of patient satisfaction in relation to the professionalism exhibited by all our staff and your kind comments reflect the staffs achievements to provide this service. The doctors and staff at our Practice are always eager to hear patients views about the services we provide. It is very important to us to hear when patients are happy about us as well as issues that may be of concern. Again, we would like to say thank you for taking time to express your views on the Choices website. Practice Manager
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Review titled Wonderful visit
Rated 5 stars out of 5
by Margaret McCarthy - Posted on 03 May 2023
Excellent advice and information given to regarding proposed treatment. Pleasant and professional approach with queries and questions. Many thanks
Visited May 2023
Review titled Woodbridge Practice
Replied on 03 May 2023
We would like to take this opportunity to thank you for your kind words and comments. The Practice endeavours to provide an outstanding level of patient satisfaction in relation to the professionalism exhibited by all our staff and your kind comments reflect the staffs achievements to provide this service. The doctors and staff at our Practice are always eager to hear patients views about the services we provide. It is very important to us to hear when patients are happy about us as well as issues that may be of concern. Again, we would like to say thank you for taking time to express your views on the Choices website. Practice Manager
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Review titled Never any appointments!
Rated 2 stars out of 5
by Anonymous - Posted on 05 May 2023
Been trying by telephone and calling into reception numerous times. Each time I am told all pre bookable appointments are taken and to come back next week. Difficult to schedule calls whilst at work! This has gone on since February when Practice nurse advised me to see a doctor. How does anyone get an appointment?
Visited May 2023
Review titled Woodbridge Practice
Replied on 09 May 2023
Thank you for your message. Appointments are also available to book via e-consultations, in addition to the telephone. This service is available through our website. However, I would like to assure you that I will bring your concerns to the attention of our doctors so that they may consider your views further. Practice Manager
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Review titled Improving
Rated 4 stars out of 5
by Anonymous - Posted on 16 December 2022
Attended nurse practitioner appointment owing to ongoing chest infection. Reception is tidy and well organised. Easily used self check in on arrival. Appointment on time, clinician knowledgeable, understood my ongoing concerns Nurse Practitioner had read immediate note on my condition and I updated her on my chronic lung condition and asthma. Discussed my needs and again due to time of year ie close to Xmas she prescribed follow up medication whilst explaining in a non patronising way caution on over use of antibiotics, which I am aware. Further advice given and she checked I had sufficient rescue asthma inhalers.
Visited December 2022
Review titled Woodbridge Practice
Replied on 16 December 2022
We would like to take this opportunity to thank you for your kind words and comments. The Practice endeavours to provide an outstanding level of patient satisfaction in relation to the professionalism exhibited by all our staff and your kind comments reflect the staffs achievements to provide this service. The doctors and staff at our Practice are always eager to hear patients views about the services we provide. It is very important to us to hear when patients are happy about us as well as issues that may be of concern. Again, we would like to say thank you for taking time to express your views on the Choices website. Practice Manager
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Review titled Disgraceful customer service
Rated 1 star out of 5
by Anonymous - Posted on 08 October 2022
Had flu vaccinations booked since the end of August, turned up for them and the place was closed. No phone call or text to advise they had cancelled the appointments, time had been taken off work to fit in with their restricted access to appointments. Disgraceful, now face a 2 hour wait on the phone on Monday to try and rebook!!! This isn’t the first time vaccinations have been cancelled either, atleast last time someone called an hour before, not that that was much good but atleast we didn’t have to go up there.
Visited October 2022
Review titled Woodbridge Practice
Replied on 11 October 2022
Thank you for your comments. There has clearly been technical error in this case, which will be investigated. However, we would like to take this opportunity to assure patients that we very much value all their views and opinions and would like to say that we are sorry, that in this case, you felt that our services did not meet your needs. I was very sorry to hear of your concerns with regard to our services. I would like to assure you that I will bring your concerns to the attention of our doctors so that they may consider your views. Practice Manager
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Review titled Terrible
Rated 1 star out of 5
by charlotte haydon - Posted on 24 October 2022
You aren't able to make follow up appointments after a doctor has requested to see you again, you are told to ring up at 8;30 or attend the practice which isn't possible for someone who works full time. I have previously had to ask my mother to attend and wait for an appointment for me in which they were told to stand outside in the cold for 'confidentiality' which is ironic as the reception staff have no problems discussing your test results or appointment info in front of the waiting area. As a young person with various ongoing medical conditions this practice has been little to no help and created more stress and frustration.
Visited October 2022
Review titled Woodbridge Practice
Replied on 25 October 2022
Thank you for your comments. Patients are able to make follow up appointments. There has clearly been a training error in this case, which will be investigated. However, we would like to take this opportunity to assure patients that we very much value all their views and opinions and would like to say that we are sorry, that in this case, you felt that our services did not meet your needs. I was very sorry to hear of your concerns with regard to our services. I would like to assure you that I will bring your concerns to the attention of our doctors so that they may consider your views. Practice Manager
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Review titled Appointment booking system
Rated 1 star out of 5
by M Ingleby - Posted on 19 October 2022
Appalling system. It says it is an intelligent system but when told can't book until 8:30am and ring at that time to find you are 19 in the queue. Then after 31 minutes on hold and get to position 2 it cuts you off and have to start again!!!! Surprise, surprise when ring straight back I'm position 19 in the queue again! Why can't we book appointments in advance so that then leaves those needing assistance that day ringing at 8:30 and hopefully reduce the calls as the system obviously can't cope with it.
Visited October 2022
Review titled Woodbridge Practice
Replied on 19 October 2022
Thank you for your comments. We would like to take this opportunity to assure patients that we very much value all their views and opinions and would like to say that we are sorry, that in this case, you felt that our services did not meet your needs. I was very sorry to hear of your concerns with regard to our services. I would like to assure you that I will bring your concerns to the attention of our doctors so that they may consider your views. Practice Manager
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Review titled Please, change the booking system
Rated 1 star out of 5
by Anonymous - Posted on 08 October 2022
I have been trying to book an apportionment to see the Doctor as he asked me to book it for the end of the month. However as the appointments are booked now I have to ring up at 8:30 am…..well I am at work and unable to do so. By my lunch brake all of the appointments are gone and I’m unable to book for the next week. That’s absolutely crazy…..why can’t I planned my appointment as the doctor plan my review? Poor receptionist, I feel sorry for them as they try to mange this system. Why appointments can be planned monthly? Why can’t I book when I can contact the GP and made the appointment according to my work schedule? Do I need to give up working to be able to call GP at 8:30am?
Visited September 2022
Review titled Woodbridge Practice
Replied on 11 October 2022
Thank you for your comments. We would like to take this opportunity to assure patients that we very much value all their views and opinions and would like to say that we are sorry, that in this case, you felt that our services did not meet your needs. I was very sorry to hear of your concerns with regard to our services. I would like to assure you that I will bring your concerns to the attention of our doctors so that they may consider your views. Practice Manager
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Review titled Good Experience
Rated 5 stars out of 5
by Leila Elliott - Posted on 08 August 2022
It was such a pleasant experience starting with the reception staff. The receptionist was very polite, professional, welcoming and approachable. The doctor was caring, had the time to listen and made helpful suggestions. Everything was explained and I received information about my condition to take away. I left feeling reassured. I am very grateful to and appreciative of the staff in Woodbridge Practice. Thanks to all Thanks to you all
Visited August 2022
Review titled Woodbridge Practice
Replied on 09 August 2022
We would like to take this opportunity to thank you for your kind words and comments. The Practice endeavours to provide an outstanding level of patient satisfaction in relation to the professionalism exhibited by all our staff and your kind comments reflect the staffs achievements to provide this service. The doctors and staff at our Practice are always eager to hear patients views about the services we provide. It is very important to us to hear when patients are happy about us as well as issues that may be of concern. Again, we would like to say thank you for taking time to express your views on the Choices website. Practice Manager