Woodhouse Hill Surgery
71A Woodhouse Hill, Fartown, Huddersfield, West Yorkshire, HD2 1DHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Santaella - Posted on 26 July 2024
Staff member went above and beyond to deal with my query within appointment time. This enabled me to avoid taking further blood test, when one was able to cover lots of blood related health questions
Visited July 2024
Woodhouse Hill Surgery has not yet replied.
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Review titled Good positive start
Rated 5 stars out of 5
by Anonymous - Posted on 17 July 2024
I have just moved into the area and had to see the nurse and Dr. What a positive experience in both cases. Didn't feel rushed at all. Keep up the good work. Oh and the Dr had the most beautiful eyes I've ever seen lol
Visited July 2024
Review titled Woodhouse Hill Surgery
Replied on 24 July 2024
Dear patient. Thank you for taking the time to review our surgery. I am happy to hear you have had a positive experience and that you didn't feel rushed. I will pass your comments to the whole team, we really appreciate your feedback! Kind regards Rebecca Ryan Operations Manager On behalf of Woodhouse Hill Surgery
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Review titled Awful experience
Rated 1 star out of 5
by Ash - Posted on 09 July 2024
I was referred here for a physio appointment. No reception staff on so I sat and waited as it currently hurts for me to stand. Notice on the reception window advised to ring for assistance but as I was 7 mins early for an appointment and could hear the rooms were in use I waited. My appointment time came and 5 mins later the client before me came from the treatment room. I assumed it wouldn't be long before I would be seen. 4 minutes later at 17:19, my appointment at 17:10 a member of staff asked me if I had checked in. I advised I hadn't as nobody had been present. He then aggressively asked if I had an appointment which I advised I was here to see the physio. He said I had to check in and I should have rung the bell. And now I wouldn't be able to have a full appointment as it was 10 mins past my appointment slot. Given the pain I was in and the brusque and aggressive manner in which this was explained to me and the fact the previous session had only finished less than 5 mins ago I find this laughable. I refuse to be spoken to in the manner of which the practice colleague spoke to me and left the surgery. Given this was an appointment I was already nervous about the quality of care and the manner in which I was spoken to was disgraceful.
Visited July 2024
Review titled Woodhouse Hill Surgery
Replied on 15 July 2024
Hello Ash, thank you for your feedback. I am sorry that you have had a negative experience at our surgery. It is important to check-in for appointments so that our staff know you are waiting and to keep clinics running on time, this is for the benefit of all our patients. The patient that you saw leaving the surgery could have been from a different clinic as we have multiple clinics running simultaneously. I am sorry if your appointment had to be cut short and I hope you have re booked if needed. I am also sorry that you feel our reception staff behaved in a brusque and aggressive manner, please contact me directly if you wish to discuss this further. Kind regards Rebecca Ryan Operations Manager On Behalf of Woodhouse Hill Surgery 01484 533833 admin.woodhousehill@nhs.net
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Review titled Great Staff
Rated 4 stars out of 5
by Margaret Rushworth - Posted on 24 July 2024
Helpful and considerate. Always welcoming and friendly. Seen before my appointment time today very happy that blood could be taken
Visited July 2024
Woodhouse Hill Surgery has not yet replied.
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Review titled Diabolical
Rated 3 stars out of 5
by Jaswinder Atwal - Posted on 17 July 2024
All my medication was stopped due to a medication review to take place. From past rexperiences dealing with these reviews, no one calls or the timing or date have always changed. My last medication prescription from this practice was on the 24th May, i also advised i was going away on holiday on 24th June and return on the 15th of July. I informed the practice i needed these, however after calling the chemist was advised by them nothing has been issued. I went on my holiday with only what i had left of my prescription, when i had run out of metformin. I had to see a doctor there i had to make a private appointment what cost $80 and for the medicine additonal cost of $33.49 which could have been easily avoided, if i had been given my medication to take with me. On my return i called on Monday 15th July spoke to reception, was advised that i had a medical review. In which i replied i know, however i have no medication left, then to be told ok they will issue it, it will take 3 days. Today on Wednesday i called the chemist, to be told nothing recieved, so i called the practice again,telling me i need a medical review. To me it seems like one says one thing and ring again next day or so another says something different. Also previously i asked for the following, GlucoRx Nexus Test Strips for my blood glucose monitoring. To be told i have not got them from this practice. In which i replied that i had been given loads from my previous practice and i have run out, i was then told buy the reception i will get them. No surprise did not arrive, i am paying for them online when i should be getting them free!!!
Visited July 2024
Review titled Woodhouse Hill Surgery
Replied on 24 July 2024
Hi Jaswinder. Thank you for your feedback. I am sorry you have had a negative experience at our surgery. I have emailed you directly with the acknowledgement of this complaint and as stated, we are currently investigating your issues to see if there are any faults on our side and if there are any lessons we can learn from this. I will be writing to you with the findings following the full investigation in due course. If you have any questions in the meantime please contact me at Surgery on 01484 533833 or admin.woodhousehill@nhs.net Thank you Kind regards Rebecca Ryan Operations Manager On behalf of Woodhouse Hill Surgery
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Review titled Fears allayed
Rated 4 stars out of 5
by Simon Cavill - Posted on 03 June 2024
I haven't been to a GP in decades, so was feeling anxious. The doctor quickly put me at ease and was very friendly, professional and considerate. I've only just joined this practice but I've been most impressed with all staff I've met so far.
Visited June 2024
Review titled Woodhouse Hill Surgery
Replied on 25 June 2024
Hi Simon, thank you for taking the time to review our Surgery. I am happy to hear that our team were friendly and made you feel at ease. I will pass your comments on to the whole team, we really appreciate your feedback! Kind regards Rebecca Ryan, Operations Manager on behalf of Woodhouse Hill Surgery
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Review titled Great practice
Rated 5 stars out of 5
by Lisa - Posted on 13 June 2024
When I went recently for my asthma review, the nurse was lovely, friendly, and gave great advice and help, I suffer with anxiety, so seeing someone like that helps.
Visited June 2024
Review titled Woodhouse Hill Surgery
Replied on 25 June 2024
Hi Lisa, thank you for taking the time to review our Surgery. I am happy to hear you have found our team to be friendly and that you found their advice helpful. I will pass your comments on to the whole team, we really appreciate your feedback! Kind regards Rebecca Ryan, Operations Manager on behalf of Woodhouse Hill Surgery
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Review titled Good practice
Rated 4 stars out of 5
by TREVOR - Posted on 11 May 2024
Went for a annual blood test check up. Everything went well. Don't like injections but this Lovely welcoming lady that morning. She made me feel very a ease. Which I found to be reassuring.
Visited May 2024
Review titled Woodhouse Hill Surgery
Replied on 13 May 2024
Dear Trevor, thank you for taking the time to review our surgery. I am happy to hear that your check-up went well and that our clinician helped you feel at ease. I will pass your kind comments to the whole team, we really appreciate your feedback! Kind regards Rebecca Ryan Deputy Practice Manager On behalf of Woodhouse Hill Surgery
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Review titled Very professional
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2024
I recently saw the advanced practitioner in my my surgery and just wanted to thank her for be for being so kind and through. Her professional manner instantly made me feel at ease.
Visited May 2024
Review titled Woodhouse Hill Surgery
Replied on 25 June 2024
Dear patient, thank you for taking the time to review our Surgery. I am happy to hear you have found our team to be kind and thorough and that you were made to feel at ease. I will pass your comments on to the whole team, we really appreciate your feedback! Kind regards Rebecca Ryan, Operations Manager on behalf of Woodhouse Hill Surgery
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Review titled Fantastic new service
Rated 5 stars out of 5
by Michelle - Posted on 02 May 2024
I went to see the mental health practitioner which is a trial service here and it was such a great experience. I wasn’t rushed, i felt truly heard and that progress with my condition would be made. I can’t thank this mental health practitioner enough! The reception staff also helped me a lot with explaining how to find proof of illness that my daughters’ schools demanded and this person was really caring when I was extremely upset. They even rang me later the same day when a cancellation came up so that I could be seen earlier. It’s not always easy queuing for an appointment but that’s not their fault and they’re always very understanding about frustrations around this. They advise well what can be done to help. They listen well and always offer solutions. When I have been to the last 5 appointments, they have been exactly on time and I have felt well cared for. It was also lovely to see one doctor training and encouraging some junior doctors who were doing a great job as a result! Thank you to everyone at this surgery for a great experience so far. I appreciate you all.
Visited May 2024
Review titled Woodhouse Hill Surgery
Replied on 13 May 2024
Dear Michelle, thank you for taking the time to review our surgery. I am very happy to hear you found our team to be caring and understanding and that they listen well and offer solutions. I will pass your kind comments to the whole team, we really appreciate your feedback! Kind regards Rebecca Ryan Deputy Practice Manager On behalf of Woodhouse Hill Surgery