Woodlands Family Medical Centre
106 Yarm Lane, Stockton-on-Tees, Cleveland, TS18 1YEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Medium
Rated 3 stars out of 5
by Anonymous - Posted on 19 May 2023
Phoned at 8.30am, 22 in the queue held on for 1 hour 35 minutes then told there were no appointments. I told the person on the phone I was to have a face to face appointment as instructed by 2 orthopaedic consultants. All she would give me was a telephone appointment for the following day with a Doctor I had never seen before. The consultant is disgusted with this. I have been with this practice for nearly 60 years & it used to be an excellent practice but is far from it now. I lost my husband last year who had been with this practice from the day he was born (83 + years) & I am still waiting for them to contact me to see if I am Alright unlike a friend who has been contacted twice by her practice.
Visited May 2023
Review titled Woodlands Family Medical Centre
Replied on 23 May 2023
Thank you for taking the time to post a review. We acknowledge your concern and if you would like to make a complaint, our practice's complaint procedure is available. We are not able to respond to specifics on an online platform.
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Review titled Poor service
Rated 2 stars out of 5
by Anthony Chapman - Posted on 28 April 2023
Spent over fourteen minutes on the phone waiting for my turn even though i was informed I was next in line must of been on there break disgusting in the end just hanged up
Visited April 2023
Review titled Woodlands Family Medical Centre
Replied on 10 May 2023
Thank you for taking the time to post a review. We acknowledge your concern and if you would like to make a complaint, our practice's complaints procedure is available. We are not able to respond to specifics on an online platform.
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Review titled Avoid this practice
Rated 1 star out of 5
by Anonymous - Posted on 13 March 2023
The service is appalling. Phone calls go unanswered, you have to complete a online form where you are basically self diagnosed. The receptionist will blurt out private information. You can never get an appointment. They don't call back when they say they will. Really bad I will be moving to another practice. Do not recommend avoid.
Visited March 2023
Review titled Woodlands Family Medical Centre
Replied on 10 May 2023
Thank you for taking the time to post a review. We acknowledge your concern and if you would like to make a complaint, our practice's complaints procedure is available. We are not able to respond to specifics on an online platform.
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 31 January 2023
The worst practice. Would not recommend to anybody, can’t make appointments in advance, say they will get in touch and don’t, say they will send you your child’s asthma appointment but don’t, it’s constantly chasing them up all the time, they make appointments for you and then book it for a different time. If you do manage to get an appointment, you bet you’re waiting minimum or 30 minutes for your appointment!
Visited January 2023
Woodlands Family Medical Centre has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by B powton - Posted on 13 December 2022
Having had bronchitis for 4 weeks, and constantly being told by friends that I should see a doctor, I rang the surgery to be told to ‘ring an ambulance’ . Friends thought it was funny, but I dont see anything funny in calling an ambulance for a case of bronchitis.
Visited December 2022
Woodlands Family Medical Centre has not yet replied.