Woodlands Family Practice
Gillingham Medical Centre, Woodlands Rd, Gillingham, Kent, ME7 2BUContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Woodlands Family Practice.
Reviews
-
Review titled Wasting appointments
Rated 1 star out of 5
by Anonymous - Posted on 14 November 2024
I have been withthis practice for many years and since the pandemic struggled to get a doctors appointment, but not usually with a nurse. I have taken an appointment that could have been used for someone who needs a face to face appointment to ask how were my results and do I need to continue as I am or does the new mediacation need to be adjusted. Something a simple 2 minute phonecall would do and would normally be done after a simple request for a phone call from the nurse. Is it any wonder the surgery is struggling and upsetting so many of thier patients if I have to wait 2 weeks to get this answer and someone else who needs a face to face appointment will now have to wait longer.
Visited November 2024
Review titled Woodlands Family Practice
Replied on 02 December 2024
We are very sorry that this has happened. Our practice manager Jo Nightingale (email jo.nightingale@nhs.net) would be happy to meet you and discuss your comments.
-
Review titled Useless place
Rated 1 star out of 5
by Anonymous - Posted on 06 December 2024
Not possible to book face to face appointment. After you sent the econsult form 2 to 4 weeks when they call back to discuss about your problem. On the reception the staff don't know anything. Give the booking card but did not book the appoitment in the system. You have to rebook again . Never call you in time.
Visited November 2024
Woodlands Family Practice has not yet replied.
-
Review titled Awful service
Rated 1 star out of 5
by Elaine Cartmer - Posted on 06 December 2023
Virtually impossible to see a doctor. Still got e.consult so good excuse to give you as much difficulty as possible to see a doctor...rude receptionists. Still hiding behind e.consult. should be investigated!
Visited December 2023
Review titled Woodlands Family Practice
Replied on 07 December 2023
Dear Elaine, Thank you for your comment. Positive, or negative comments we do take seriously and these are discussed at regular meetings . I can see from your records that we tried to contact you three times yesterday. You are on for a call today . I would be more than happy to meet with you or you can email me at jo.nightingale@nhs.net. I can then explain to you how the practice is working now. Kind regards Jo Nightingale Practice Manager
-
Review titled Frustrated
Rated 1 star out of 5
by Anonymous - Posted on 08 September 2023
My husband strained his back at work and was unable to continue working this was on the 19th July. His company requested a fit note. Well this was like trying to touch the crown jewels !! each time he went to the surgery he was told do an e-consult form. Which he did only to get 2 text messages one after the other saying a GP had triaged my husband and a physio therapist would call him on the 29th August then a second text following the second e-consult form, a physio therapist would call him on 11th September!! My husband goes back to the surgery again, this is the 4th time. Reception denied all knowledge of the first e-consult form he completed so he backed it up showing the two text messages he'd received and saying I do not need 2 phone calls I'd just like a fit note. He's told no you can't have a fit note until you have seen a GP first. So he asks for a GP appointment, my husband is told no you must wait until you see the physio. He explains but this is not a face to face appointment it is a phone call how will I get a fit note via a phone call. By this time several weeks have gone by since my husband first reported this to the surgery and he's still not fit enough to return to work. He was being pressured form his place of work so obviously he was becoming very frustrated and anxious. When he expressed his frustration the young receptionist accused him of verbal abuse and said she was going to walk away!!!! My husband was not verbally abusive he did not use any offensive language or swear, he was frustrated, not a good situation to be in considering my husband had a heart attack 18 months ago. Eventually he receives a call from the physio therapist who asks lots of questions and finishes with I'll do you a sick note and attach some exercises for you to do, you can collect it from reception. Finally he has a fit note he can take in to his employers but this has taken 6 weeks!!! After collecting the fit note he then receives a letter from the surgery stating due to his abusive behaviour this is a warning and if it happens again he would be struck off the register. Unbelievable and disgusting patient care.
Visited August 2023
Woodlands Family Practice has not yet replied.
-
Review titled Appalling GP service
Rated 1 star out of 5
by Judy - Posted on 01 November 2023
I am a single of triplets despite being in general good health have been seen once by their GP Getting their prescriptions is a total nightmare and their care not being prioritised. One of my triplets had really bad reflux and I had to take him to A&E as no doctor was available to see him despite being ill all night and I'm constant pain. My experience is that myself and my children are treated as second class citizens and a bother to the GP. I feel.likw I have to beg just to get the required care. This practice makes me have anxiety just to contact them. Would not recommend at all. The few times I have has to contact them left me physically and mentally exhausted
Visited August 2023
Woodlands Family Practice has not yet replied.
-
Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 07 August 2023
Have continuous toe problems not just ingrowing pain lots of other problems I did an on line e consult saying I had bad pain and had a response saying they don't dish out antibiotics for it and no longer do podiatry and I'll have to pay . Ok no problem I'm type1 diabetic I need it seen to .But at no time did I ask or want antibiotics they assumed that what I was asking for . Also are they no longer looking after diabetics feet and allowing them to either pay out for podiatrist or just suffer if they can't due to cost of living crisis .
Visited August 2023
Woodlands Family Practice has not yet replied.
-
Review titled Quick reponse
Rated 4 stars out of 5
by Anonymous - Posted on 24 April 2023
I was offered my text a shingle vaccination. I completed online form. Response and appointment came back 10 minutes later Super.
Visited April 2023
Woodlands Family Practice has not yet replied.
-
Review titled Terrible Administration
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2023
The administration at this practice is appalling. The quality of communication with patients is abysmal if it happens at all. I have had an outstanding complaint for a number of months that remains unanswered. Getting to speak to someone, let alone getting an appointment with a GP, is akin to pulling teeth in it's painfulness and time taken. If a GP has time for a telephone consultation then surely they have time for a face to face. Seems to me that COVID has given the practice a continued excuse to continue to deliver a very below par service.
Visited April 2023
Review titled Woodlands Family Practice
Replied on 11 April 2023
Dear Patient, Thank you for your feedback. I am Jo Nightingale the practice manager. I am sorry for the poor experience. I would be more than happy to discuss this with you or you can email me at jo.nightingale@nhs.net. I work in the practice Monday-Thursday 8.00-5.00 .Jo Nightingale Practice Manager 11/4/23