Woodlands Health Centre
1-7 Allington Road, Paddock Wood, Tonbridge, Kent, TN12 6AXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Bad practice
Rated 1 star out of 5
by Anonymous - Posted on 13 February 2025
I phoned on a number of separate occasions to speak with my doctor to be told no appointments and to call 111 or got to a&e.. I ended up in a&e was told my doctor to call my gp the next day which I did to be told the doctor would call me back that morning and nothing… I find this doctors disgusting when it comes to getting appointments for myself or my baby.. The reception staff are rude to I understand they are under pressure but there is no need for the way some of them speak to patients the way they do… The whole surgery has just gone down hill….
Visited February 2025
Review titled Woodlands Health Centre
Replied on 14 February 2025
I am sorry you have been experiencing difficulties. Please do get in touch with the practice so that we can investigate further.
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Review titled Econsult is a waste of time
Rated 1 star out of 5
by Sheila Britton - Posted on 02 February 2024
Did the new econsult yesterday and thought what a great idea instead of trying to get an appointment. Expected a phone call today but instead got a text that the doctor will call me on 21st February! Nearly 3 weeks away! And how exactly are they going to examine my ear over the phone. I’ll go back to the pharmacy again as this practice is getting worse and worse
Visited February 2024
Woodlands Health Centre has not yet replied.
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Review titled Awful practice
Rated 1 star out of 5
by Esme Hoggard - Posted on 26 January 2024
It's nigh on impossible to get an appointment and even if you phone early in the morning it's likely you'll be the 25th caller on the line. I had an appointment today and I was left waiting for over 40 minutes, with absolutely no apology. I ended up having to leave as I had other commitments. What makes it worse is that I knew I was next in line to be called and the patient the doctor was seeing had left 10 minutes prior - so absolutely no need for me to be waiting for that long when he had no one in the room with him. Considering he was running late by half a hour at that point, you'd have thought there would have been some common curtesy to get round to your next patient as soon as possible. Don't waste your time and register with another practice in the area.
Visited January 2024
Review titled Woodlands Health Centre
Replied on 29 January 2024
I am sorry you feel the service you received fell short of your expectations. I shall respond to you directly.
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Review titled I'm afraid the performance has got worse and worse
Rated 1 star out of 5
by Anonymous - Posted on 01 November 2023
I’ve used Woodlands Health Centre for many years and never had cause for complaint but since Covid and significant house building in the local area, the service has become unacceptable. I have not managed to get a face to face appointment with my GP for years and the last time I tried for a telephone “triage” appointment, the wait was 3 weeks. Before that they have typically referred be to the local hospital, who expressed surprise that they had not seen me. An online consultancy system has now been introduced, but though you get a reply there is no indication of who it is from and no means to reply. My last enquiry resulted in advice to call 111, who instructed me to call my GP!! I recently needed a face to face consultation, but as this was impossible and I knew would be pointless and result in a referral to hospital, I decided to seek a private GP appointment, which was easily accomplished, expensive, but no more so than a typical vet. The staff, when you make contact, do all they can and are very pleasant, but they have no resources to offer. I’m also waiting (for 16 months) to see if I can have a major operation and I’m not even sure I’m on the waiting list. The trouble is that if they improve, even more people will use them and they will be back to square one.
Visited October 2023
Review titled Woodlands Health Centre
Replied on 03 November 2023
Thank you for your feedback. The demand for GP appointments nationally has increased by a large margin. This is compounded by additional housing been built in our practice area. The only way to manage such large numbers of patients needing help and advise is to operate a telephone triage system. This was we can help as many patients as possible and keep the waiting time down to a minimum. I am sorry you feel the service we provide does not meet your expectations. If you would like to ring, or write to me I can investigate your personal issues further. Thanks Sarah Baker Practice Manager
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Review titled Navigating new parking system at this surgery
Rated 1 star out of 5
by S Giles - Posted on 24 August 2023
This surgery has recently introduced camera controlled parking. There are plenty of signs up now but not at the beginning and we got £100 penalty when attending an appointment as didn't know to put our reg number into the iPad. When we asked for help resolving the problem the practice manager's response could have been more supportive. Instead of deflecting the issue to the parking company, I would have expected the practice to offer assistance, given that we had an appointment scheduled at that time. It was disheartening to learn that other patients also suffered similar issues. I believe that a caring practice would prioritise helping patients navigate through new systems and not hide behind the appeals process of the parking company. I hope the practice takes into account this feedback to improve its customer service and ensure patients aren't caught off guard by new systems. Ultimately the willingness of a practice to assist and understand its patients makes a world of difference to their experience.
Visited August 2023
Review titled Woodlands Health Centre
Replied on 29 August 2023
hello S Giles. I am sorry you have been inconvenienced by the new parking system. We were left with no alternative but to engage with a car parking company as our car parks were full of unscrupulous drivers, leaving no spaces for patients or staff to park. There are numerous signs in the car parks and in the building informing patients they need to register their number plate. Unfortunately the car parking company have asked us not to get involved with appeals. I would suggest you contact them directly. Sarah Baker