Woodlands Health Centre
4 Edwin Hall Place, London, Greater London, SE13 6RNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 22 September 2024
They refuse to let you book an appointment before the morning you need to see them and if you havent rung by 8:01am no chance of an appointment and if you get lucky enough to get an appointment its a telephone call and how the doctor can diagnose something without seeing it he cant i might as well just google symptoms or go a and e and stretch out those wait times even longer and waste all that time
Visited August 2024
Woodlands Health Centre has not yet replied.
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Review titled Always forgot to call me after booking an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 21 August 2024
I don’t understand how it works in this GP , I called 2 days ago to book an appointment and the receptionist said the doctor will call me before 3:30 pm , as I was having a meeting I asked for appointment the day after , they said only can book for the same day !! Which I found it super weird !! I called again today to book an appointment for the same day as I’m off , I left all my plans waiting for a call back from the doctor but nothing , I called again and they said sorry the doctor will call today . It’s not the first time happend , even last time they forgot to send me my test result and I call the hospital , they said they send email to GP , when I went to go they said nothing and when I have to the them the time and the day the receptionist found the email , it’s a joke seriously. They should be more concerned about people life .
Visited August 2024
Woodlands Health Centre has not yet replied.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Ismael Ouedraogo - Posted on 20 May 2024
Great customer service and highly recommended services to this GP, thank you to your team who was able to help out and great advisor.
Visited May 2024
Woodlands Health Centre has not yet replied.
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Review titled Above and beyond
Rated 5 stars out of 5
by Lucy - Posted on 26 June 2024
I was unregistered from my previous GP surgery and decided to register with woodlands. The receptionist was very caring and went above and beyond to sort out my situation then when another arose just weeks later again no issues at all. Helped me efficiently and effortlessly. All my appointments attended so far have been so straight forward and stress free. Thank you woodlands.
Visited May 2024
Woodlands Health Centre has not yet replied.
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Review titled Sympathetic Listening
Rated 5 stars out of 5
by Marilyn John - Posted on 29 May 2024
Went in to give blood for testing; the nurse practitioner, was kind, considerate and listened to me. She ensured that before I left the surgery I was seen by a doctor. The doctor treated me with equal consideration and I feel that my concerns are being addressed. So a big thank you to both of you; this is how people should be treated.
Visited May 2024
Woodlands Health Centre has not yet replied.
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Review titled Impossible to register
Rated 1 star out of 5
by Anonymous - Posted on 23 April 2024
Have been waiting to register as a new patient for nearly a month after completing the online forms, long waiting times to actually speak to anyone on the phone & then once I have got through, first I was told someone would call me back, they never did, second time I was told I could not be guaranteed that I would receive a call back & I’m still not registered, plus countless calls in between where I have given up waiting to get through. I will now register at another practice as it’s a joke. Good job I’m not in need of urgent prescriptions or medical appointments
Visited April 2024
Woodlands Health Centre has not yet replied.
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Review titled Great GP practice
Rated 5 stars out of 5
by Natalie H - Posted on 18 April 2024
I am always impressed with the service of this practice. I moved to the practice a few years ago and I always receive excellent care from all staff members. During a recent call the receptionist was so helpful, accommodating my request and treating me with kindness and respect. The doctor called me and was very supportive and understanding, listening to me without judgement and providing helpful advice and information. I would thoroughly recommend this practice.
Visited April 2024
Woodlands Health Centre has not yet replied.
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Review titled Messy Communication
Rated 2 stars out of 5
by Shaianne - Posted on 19 March 2024
Nurses are great once you are able to see them but the practice is very unorganised. I've had an appointment cancelled without being contacted properly and so I've turned up none the wiser to find I haven't got an appointment. And more recently been told to come in for bloods anytime until 7pm only to arrive again to be told I can't be seen. Its a waste of everyones time, extremely frustrating and very easily avoidable if all receptionists/admin are just on the same page and can communicate with patients effectively!
Visited March 2024
Woodlands Health Centre has not yet replied.
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Review titled Would not recommend
Rated 1 star out of 5
by Anonymous - Posted on 01 December 2023
They make it very difficult to order repeat prescriptions that I've been on for more than 6 years now. They don't call you when they say they will. They've also cancelled one of my longterm prescriptions for no reason without telling me. This prescription is vital for my health so I am very worried now.
Visited December 2023
Woodlands Health Centre has not yet replied.
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Review titled Excellent Service Received
Rated 5 stars out of 5
by Anonymous - Posted on 22 July 2023
On Friday 21st July 2023, my appointment with Nurse was slightly delayed, but she greeted me with an apology for the wait and a warm, friendly smile. These small gestures made a significant difference to my experience and immediately put me at ease. The Nurse was attentive to my medical needs and provided spot-on recommendations. I must commend her for the exceptional knowledge, friendliness, customer focus, and welcoming attitude upon my visit. The surgery facility's layout and cleanliness are of a high standard, and I take pride in being one of their patients, based on this point. Despite the time constraints for each patient, they manage to deliver excellent service consistently. I want also want to thank the reception staff for also being helpful when booking appointments. The waiting time to book an appointment has improved drastically. Lastly, I want to express my gratitude for the outstanding service received.
Visited July 2023
Woodlands Health Centre has not yet replied.